“I made an online purchase on 1st August and it finally arrived on 12th August after they posted the 3rd product, the first 2 had the wrong address on!!! Craig at their Customer Service department was prompt and helped resolve my issue. However their attention lack of to detail would have eliminated the problem in the first instance.”
“wished to order items after christmas for delivery to sweden - only option was to collect from store! - no january sales discount, no gift option , website was hard to use ( my mum tried several times and then gave up) and could not phone in as shop was shut until second week of january - overall poor”
Posted 10 months ago
Firstly we are very sorry you experienced difficulty using our website. Although we are constantly working to improve site usability, this feedback is very rare but of course we will continue to work to Improve. If you would like to let us know a Little more specifically where you encountered issues that would be a great help.
We ship worldwide, and shipping to Sweden most certainly should have shown as an option, again we will take a closer look into the technical cause of this.
There is an option to leave a note at checkout where many of our shoppers leave “this is a gift” message, however a gift wrap service will soon be added to our checkout page.
Despite taking a very short break over the new year (we are a very small team of 3 who work 7 days a week, with late nights throughout December, so I am sure you will understand that a little time with our family was needed) we were at the end of emails daily and responding to any issues received. If you had reported your issue via email we would have gladly helped immediately.
In terms of “January discounts”, we ran a “30% off Christmas” sale which included many non Christmas items. As small independent we strive for fair prices no matter the time of year and unlike big high street chain stores, we simply cannot “slash” prices as we do not hike them high to start with. We also believe that such sales can devalue the product and service that we are trying to offer.
I do hope that we can help ship some of wares to you in Sweden one day if you chose to return to us.
Many apologies again.
Thank you for understanding
Craig and Christina