Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.92

4.9 Rating 1,894 Reviews

98 %

of reviewers recommend Lillian Daph

4.9

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

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Lillian Daph 5 star review on 9th May 2025

Janet Hinchliffe McCutcheon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nordic Sea Stoneware Teapot. Disappointing, not as advertised. The product description and the online photo suggest blue but the teapot delivered is grey with the faintest hint of blue.”

Helpful Report

Posted 4 days ago

“a terribly thought out process with the courier service, they call 50 times, do not read messages with a detailed explanation. They take away personal time, even in cheaper stores there are no problems with delivery, here I had to spend 4 hours of my own time to "babysit" the courier, the store should take into account that even the most beautiful furniture is not worth such stress with ill-conceived logistics, I will think 10 times next time before ordering anything else”

Helpful Report

Posted 2 months ago

Hi Kseniya, Thank you for this feedback back from which I can see you have had some issues with the courier. We will be looking into this on Monday and speak with them directly. This is really unlike them as they are usually super efficient at both delivering on time and communication along the way. It's always more challenging with furniture deliveries than the likes of smaller orders that we are able to send with DHL on a next day service. BJS are an award winning 2 man courier so I'm really shocked and disappointed to hear you have had a bad experience. I'm sure you can appreciate it's completely out of our hands once the order has left us but it's why we choose to use BJS as they usually provide a great service for us. Apologies again and I will look into this with them. On another note I'm glad you love your new piece of furniture. :) If you would like to pass on any further information or to speak with us directly please email us on sales@lilliandaph.co.uk Best wishes Craig

Posted 2 months ago

“Ordered a butter dish-prompt delivery Unfortunately the lid doesn’t fit in the dish and is likely to slip out and break. Emailed Lillian Daph to organise a swap but haven’t heard anything except a request for review. I’m disappointed by their customer service.”

Helpful Report

Posted 3 years ago

“I made an online purchase on 1st August and it finally arrived on 12th August after they posted the 3rd product, the first 2 had the wrong address on!!! Craig at their Customer Service department was prompt and helped resolve my issue. However their attention lack of to detail would have eliminated the problem in the first instance.”

Helpful Report

Posted 5 years ago

Hi there, I'm so sorry you encountered issues with your order. However, I'm happy that your order was resolved by Craig. Sometimes things can get a little hectic here at LD as we are only a small team and an independent business, particularly this year with various Lockdowns and Restrictions. We do strive to do our best to give you the best service we can. If there is anything else you'd like to discuss with us we'd be happy to help you at sales@lilliandaph.co.uk Thanks again, Jasmine Team LD x

Posted 4 years ago

“wished to order items after christmas for delivery to sweden - only option was to collect from store! - no january sales discount, no gift option , website was hard to use ( my mum tried several times and then gave up) and could not phone in as shop was shut until second week of january - overall poor”

Helpful Report

Posted 5 years ago

Hi Richard Firstly we are very sorry you experienced difficulty using our website. Although we are constantly working to improve site usability, this feedback is very rare but of course we will continue to work to Improve. If you would like to let us know a Little more specifically where you encountered issues that would be a great help. We ship worldwide, and shipping to Sweden most certainly should have shown as an option, again we will take a closer look into the technical cause of this. There is an option to leave a note at checkout where many of our shoppers leave “this is a gift” message, however a gift wrap service will soon be added to our checkout page. Despite taking a very short break over the new year (we are a very small team of 3 who work 7 days a week, with late nights throughout December, so I am sure you will understand that a little time with our family was needed) we were at the end of emails daily and responding to any issues received. If you had reported your issue via email we would have gladly helped immediately. In terms of “January discounts”, we ran a “30% off Christmas” sale which included many non Christmas items. As small independent we strive for fair prices no matter the time of year and unlike big high street chain stores, we simply cannot “slash” prices as we do not hike them high to start with. We also believe that such sales can devalue the product and service that we are trying to offer. I do hope that we can help ship some of wares to you in Sweden one day if you chose to return to us. Many apologies again. Thank you for understanding Craig and Christina

Posted 5 years ago

Lillian Daph is rated 4.9 based on 1,894 reviews