Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.90

4.9 Rating 2,419 Reviews

97 %

of reviewers recommend Lillian Daph

4.9

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

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Lillian Daph 5 star review on 11th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would have been five stars but the plate arrived broken , well packed so the carrier at fault. I wrote and told them but having heard nothing , rang. I spoke to a very friendly young woman who said it was being replaced but have not heard any more . I am disappointed as it sounded a really lovely business.”

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Posted 1 month ago

Hi Anna, I completely understand your frustration, and I'm very sorry that this has been your experience. We had every intention of sending the replacement and had set this aside last Friday. Unfortunately, when we came to process it this morning, we discovered that we had unexpectedly sold out of that particular plate. We always try to maintain good stock levels, but from time to time a particular item can sell through more quickly than anticipated, and unfortunately this was one of those occasions. As requested, I have processed a full refund for the damaged plate, which should be back with you shortly depending on your payment provider. Please accept my sincere apologies for the disappointment and inconvenience this has caused. Best Wishes, Craig

Posted 1 month ago

“Jjeiwjnkeeneb”

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Posted 5 months ago

“I was offered a 10% discount bur when i put it in I was told it wasn't valid on this product. I'd like to know why. Thank you”

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Posted 7 months ago

“Cannot comment until I receive the goods in good condition”

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Posted 8 months ago

“I wanted to use a business card, my bank blocked the payment as it said your website has security issues therefore I couldn't use my preferred card.”

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Posted 8 months ago

“Lovely pottery”

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Posted 9 months ago

“First time using this ststem”

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Posted 9 months ago

“Website was super annoying haha! The 10 percent pop Up came up every time we moved on the page or viewed something! Just a bit of feedback x”

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Posted 9 months ago

“cannot comment until received”

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Posted 9 months ago

“Quick payments, no sign up required. Offer pop-ups are a bit excessive.”

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Posted 9 months ago

“Ok”

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Posted 10 months ago

“First purchase from this company and their delivery provider DHL has just pulled the "we tried to deliver to you today" nonsense - they didn't, I have an intercom which let's me know when someone tries my door. I hope this isn't a bad sign re receiving my product.”

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Posted 1 year ago

Hi Gerry, Thank you for taking the time to reach out. I am so sorry that this has happened, obviously this is a little out of our hands but I will reach out to DHL now who will hopefully get in touch with the driver. I can see from the tracking image that they have taken a picture of your main entrance door. They are saying that a calling card has been left which will either explain that they will try again tomorrow or it may have been taken to a collection point. Apologies again, Team LD

Posted 1 year ago

“NOT the easiest order to make”

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Posted 1 year ago

Hi, Thank you for taking to time to leave us a review. I'm sorry to hear that you found our site difficult to place an order. Was it anything in particular that was causing an issue at checkout so we can look to see if it is something we can improve on? Thanks again. Team LD

Posted 1 year ago

“Wanted more stock of colours”

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Posted 1 year ago

“Very good thanks”

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Posted 1 year ago

“Have hot opened the box and the table is damaged looks like impact mark maybe from the courier. Hopefully will be sorted.”

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Posted 1 year ago

“Staff made the wrong order . I had to email and and phone and leave messages to get it rectified before the order was dispatched ! Was surprised it came in a kit form was not informed of this . Very complicated to fit together!”

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Posted 1 year ago

“Would like to say I love my item but I never received it,DHL show a photo of the delivery man starting to put item through the letterbox but it didn't get delivered,no idea what happened or where it went .Not Lillian Daph fault.Very disappointed.”

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Posted 2 years ago

“Excellent service.”

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Posted 3 years ago

Hi, Thanks so much for taking the time to leave us a review and thanks again for your lovely second order with us. We hope you love all of your new products :) Thanks again. Team LD

Posted 3 years ago

“Great service, super contact, I’m so happy I found you;) I will shop with you for sure again;)))”

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Posted 3 years ago

Lillian Daph is rated 4.9 based on 2,419 reviews