Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, great website, and fast delivery! 👍”

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Posted 5 years ago

“Bought the black patio sealant over a weekend. It was dispatched immediately which is great given the current climate! Super fast delivery and great product. Will definitely order again in a few weeks so that I can do my drive with it!”

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Posted 5 years ago

“Goods were as ordered, reasonably priced and quickly delivered”

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Posted 5 years ago

“I had trouble locating some self levelling compound for external use, but after several months I found it online at Lilley's. The delivery service was excellent especially considering it wasn't exactly a large order (4 bags), and I received it within 3 or 4 working days. Thank you very much for this good service, and a reasonable price.”

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Posted 5 years ago

“Can’t fault the service at all. Very good and quick to reply. Delivered when stated. Will definitely use again.”

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Posted 5 years ago

“Amazing service”

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Posted 5 years ago

“I've being buying products from Lilley & Stone for the last 12 months for my self build. I've found their prices to be competitive, their delivery times fast and their telephone help and advice excellent and friendly. I highly recommend them. Andy”

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Posted 5 years ago

“Products and service amazing, they informed kept me informed about me delivery, and happily and promptly refunded and removed part of my order when our plans changed, as it hadn’t been sent out yet. Products arrived in perfect condition. Have used again”

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Posted 5 years ago

“Really good product for stone floors and very speedy delivery.”

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Posted 5 years ago

“I ordered the wrong product by mistake, but on contacting them they were helpful and I sent the wrong one one back and they sent the correct product straight away, I received a refund the day my returned package got to their store. So a good genuine company to deal with in my opinion.”

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Posted 5 years ago

“very fast efficient service. thanks”

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Posted 5 years ago

“Excellent product & ver6 fast service. Arrived within two days. Just one use lifted grease from my natural slate floor. I’m delighted.”

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Posted 5 years ago

“Although I have to return the product the service I have experienced has been excellent and would highly recommend.. I would defiantly use this company again.”

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Posted 5 years ago

“Quick and efficient delivery!”

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Posted 5 years ago

“The procelian cleaning products arrived very quickly, and work brilliantly. The rust stain remover and dirt remover are fantastic! Lovely clean patio! (and happy wife)”

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Posted 5 years ago

“Swift delivery and arrived safely”

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Posted 5 years ago

“Telephoned order and made payment. Materials collected by my contractor. 1st class service. Thank you!”

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Posted 5 years ago

“ALL ITEMS ORDERED WERE DELIVERED REALLY QUICKLY - HELPING TO MAINTAIN PACE ON MY PROJECT”

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Posted 5 years ago

“Bought some brass tile trim, once opened to find they were badly damaged scratched and bent, they wouldn’t replace and got fobbed off from them, they said they will send me some brass cleaner which never turned up”

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Posted 5 years ago

Shane, i'm sorry you didn't feel we served you well on this order. Due to the nature of our product we always ask that product is checked on receipt for any damage and give 48hrs to report damage. At the discretion of the store and with mitigating circumstances we can be flexible on this but your complaint was made 22 days after receipt which we felt was well beyond that. The nature of the brass trim you received means that there can be some variations in the straightness but this does straighten out during fitting even if damaged during transport or storage thereafter. As for the scratches, a brass cleaner was definately dispatched from our store to you. I'd be grateful if you could confirm receipt otherwise we would be happy to send out another free of charge. Please do not hesitate to contact us if you require any further support.

Posted 5 years ago

“Really great customer service and high quality product, online colour chart was spot on and the bathroom looks like it cost twice as much. Super fast delivery even during the covid lockdown.”

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Posted 5 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews