Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

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“Quick service.”

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Posted 2 years ago

“Fast delivery, great service. Product as described. 2nd purchase from this company, will definitely use again.”

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Posted 2 years ago

“Quick delivery - a bit pricey but got items the next day, fast despatch, well packaged and exactly what I ordered. Thanks”

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Posted 2 years ago

“good prices and reliable delivery”

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Posted 2 years ago

“Very happy with the purchase, service (via the website) and delivery. It all did ‘what it says on tin’!”

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Posted 2 years ago

“Excellent customer service - had an issue with brass coloured tile trim that was delivered not looking brass. Stu and team helped me to select a different model in the series that matched my needs and arranged for speedy redelivery and collection of the order. Customer service above and beyond that really put my mind at ease during the stress of managing a bathroom renovation. Thank you again”

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Posted 2 years ago

“Great product and excellent service”

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Posted 2 years ago

“Prompt despatch.”

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Posted 2 years ago

“Wrote to Lilley Tile re issues with delivery and they have not had the courtesy to respond. In future I will be ordering further materials from different supplier. Very poor service.”

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Posted 2 years ago

“Very straightforward transaction. Delivery was quick and reasonably priced. Product as described.”

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Posted 2 years ago

“Excellent product and superb service by Gener. Thank you”

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Posted 2 years ago

“Very good reliable company I’ll definitely using them again with no problems at all .”

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Posted 2 years ago

“prompt delivery of materials ordered and at a very competitive price”

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Posted 2 years ago

“I can not as yet review what I have not received, I emailed for an update this morning, but await a reply”

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Posted 2 years ago

“Got exactly what I expected days earlier than I expected. Bought online and I had a query which was answered immediately in a professional and friendly manner.”

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Posted 2 years ago

“Good stuff , quick delivery i can say i am happy whit everything.”

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Posted 2 years ago

“Still waiting for the product i ordered”

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Posted 2 years ago

“Good website, Quick deliver, Will use again”

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Posted 2 years ago

“I previously and wrongly gave Lilley Tile and Stone a poor review but having been reminded, the delayed delivery was agreed due to the items coming from the manufacturer direct. The product was as expected - thanks.”

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Posted 2 years ago

Paul, sorry to hear that you're unhappy with our service but we did speak to you 4 days ago and you seemed ok with the delay. Unfortunately the goods have to come from Germany as we were out of stock on this occasion. As discussed and promised delivery will be with you no later than tomorrow. If you need any further support please do not hesitate to contact us. Best Regards Ray Lilley Web Support

Posted 2 years ago

“Quick delivery, well packaged and easily able to get hold of for clarifications. Excellent”

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Posted 2 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews