Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

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“Very fast postage, great moisture meter”

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Posted 2 years ago

“Quick delivery and just a quick a replacement when the tub of adhesive arrived damaged. Fantastic service.”

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Posted 2 years ago

“Great service, order arrived super quick and the stone oil has already been applied - looks lovely after two coats, the stone sucked up the first application.”

Lilley Tile and Stone Ltd 5 star review on 20th July 2022

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Posted 2 years ago

“I bought 6 bags of microcement and set out to work the following week, when I discovered that half of the microcement was out of date. Technically the microcement was sold within the expiry date but I can't see how that is fair or honest practice. Vendor largely unbothered by the fact that I was unable to progress work and refused to send in replacement product. Desperately unhelpful and barely legal.”

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Posted 2 years ago

Enrico, We're sad to hear that you weren't 100% satisfied with your order. As you say, it was in date when sold but unfortunately we cannot possibly know when the product would actually be used. However, I have passed your comments on to our store to see how we can improve the FIFO process on this product and keep buyers more informed on use by/sell by dates. Best Regards Ray Lilley Web Support

Posted 2 years ago

“Brilliant service friendly order online easy to pickup. Always shop at Lilley for tiling”

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Posted 2 years ago

“Fast delivery, items extremely well packaged and a good price”

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Posted 2 years ago

“Excellent Service”

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Posted 2 years ago

“Very quick delivery and well packaged, all in all exactly how all orders and deliveries should be, thanks.”

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Posted 2 years ago

“My tile step edging arrived quickly as promised.”

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Posted 2 years ago

“Great purchase, fast delivery. Any questions answered promptly. Great service”

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Posted 2 years ago

“Reordered a trim because my mistake in the first order 28/6 paid for next day delivery it didn’t come until the 1/7. Noticed it was wrong reorder new one and still waiting 5/7 to say I’m disappointed is an understatement. Courier jumped over my electric gates on the 1/7.”

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Posted 2 years ago

“Just what I needed to finish the splashback in my kitchen. Great match with copper”

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Posted 2 years ago

“Extra fast delivery which surprised me !! Good price and product as expected. Would recommend.”

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Posted 2 years ago

“I always use these guys, faultless service, fast delivery, great prices & stock Always they are helpful, with super quick responses to queries & which products to use Why use anyone else 100% service, quality, products, care & communication!!”

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Posted 2 years ago

“Item arrived next day, excellant packaging.”

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Posted 2 years ago

“Excellent service, good pricing and stock levels. Delivery on time or ahead of estimate. Not bad ......!”

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Posted 2 years ago

“Very efficient and helpful when I phoned and said I'd made a mess of my internet order. All sorted out and the correct order dispatched promptly.”

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Posted 2 years ago

“Always fast, efficient and helpful with advice”

Lilley Tile and Stone Ltd 5 star review on 23rd June 2022

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Posted 2 years ago

“Poor response to an issue with delivery. The bag arrived burst and most of the product was lost in a cloud of dust and in the box it was delivered in. They said there would not be an offer of a replacement as I didn't have a photo of the damaged box. I argued my point that it had mostly been washed down the sink as I had to clean the room. Communication from them simply stopped so all in all, not great.”

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Posted 3 years ago

Robert, we're extremely sorry that you had a bad experience with this order. Unfortunately, one of the conditions we have with returns/refunds due to damage is that we have photographic evidence to show the damage so we can claim through our couriers and process your replacement efficiently. In this instance the box was shown as in one piece on delivery by the courier. This of course does not show any damage that may have happened inside the box which is why we request an image before actioning refunds/rerplacements. Once again, we're sorry we could not help you in this instance. Best Regards Ray Lilley Web Support

Posted 2 years ago

“Broad range of specialist products available, and the order arrived ahead of schedule. Thanks”

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Posted 3 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews