Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

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“Very informative and punctual delivery service”

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Posted 5 years ago

“Excellent service, very good advice, prompt delivery, I will use again!”

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Posted 5 years ago

“Great customer service, very helpful on phone. Prompt next day delivery. Thank you!”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Easy to navigate web site. Ordering was simple and delivery timely. LTS kindly called me on the delivery day to let me know the delivery was arriving.”

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Posted 5 years ago

“What a fantastic company to deal with. Firstly orders arrived as promised. Then the help and advice they gave to a rookie like me was amazing. I would recommend all day long. Thanks guys.”

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Posted 5 years ago

“My family and I are very happy with the excellent service we received from Lilley and Stone. Thankyou and best wishes.”

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Posted 5 years ago

“Web site a little difficult to use regarding schluter products. Also you were over £10 dearer on schluter kerdi board than tilefix so overall not the best experience”

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Posted 5 years ago

Sorry to hear that David. I will contact you privately so we can get a few more details on your website experience. Delivery charges are a set amount and not ammortised in our prices like our competitors so ultimately you pay a cheaper price.

Posted 5 years ago

“Excellent service & delivered promptly.”

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Posted 5 years ago

“Goods arrived quickly with efficient delivery information given at all stages”

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Posted 5 years ago

“Excellent service thanks”

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Posted 5 years ago

“Usually very good but last order only half of it turned up spoke to staff on the phone said they would sort it but I haven’t heard anything yet”

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Posted 5 years ago

Scott, apologies for the delay in responding to your review. Could you please let me know if this query is still outstanding? Our guys are normally pretty good on these things.

Posted 5 years ago

“Ordered LPT Mattstone tile sealer, price was competitive but shipping cost high. Arrived promptly albeit the can was a bit damaged by the shipper. Could have had more protection and labelling.”

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Posted 5 years ago

“Helpful on phone. Speedy delivery.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“I have made a number of orders from Lilley - the delivery is always very prompt and reliable. I was recently able to return some unused items very easily. Thanks!”

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Posted 5 years ago

“Good customer service , good price and prompt delivery can’t ask for more l. Contact customer services to merge to orders no problem, will use them again :-)”

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Posted 5 years ago

“I found that the prices are extremely good value, the team are really helpful with product information and selection of my particular requirements”

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Posted 5 years ago

“Very quick delivery and quality product”

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Posted 5 years ago

“The delivery arrived on time and well packaged. My resevations about this order is the condition of the containers the epoxy grout came in and the date of either production or expiry. Some of them are dated from 2018. I'm told this product has a limited shelf life and at £37 for a 3 Kg tub it's not cheap stuff. Also the containers are covered in what appears to be old dust, probably from being in the wharehouse for a long period. The instruction labels are also hanging off some of the tubs which implies misshandling. I'm unable to comment on the performance of this batch as it won't get laid until the weather is better and above the specified 12 degrees C. I may revist this review sometime in the future.”

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Posted 5 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews