Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,684 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

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“Very good service,I'll be using again”

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Posted 3 years ago

“Very good - ordered off-website - arrived the next day - good service”

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Posted 3 years ago

“Good communication. The product arrived when stated. All good. Would highly recommend it.”

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Posted 3 years ago

“It's been a long time and always a pleasure to do business with you.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Made a phone call and the operator at the other end was very helpful and answered everything I needed to know about the product. I then navigated their website which was user friendly and the items I ordered were delivered within 2 days.”

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Posted 3 years ago

“Ordered the stainless T section trim, it arrived very well packaged, and was perfect for what I wanted it for”

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Posted 3 years ago

“It was easy to find the items I required and complete my purchase for collection the next day. I was informed early the next day that my order was ready and collected it immediately from a polite and knowledgeable staff member. Great service”

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Posted 3 years ago

“Kind staff. Great advice. Fast shipping. Website easy to use. Highly recommend!!!! Andrew”

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Posted 3 years ago

“Received great service!”

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Posted 3 years ago

“Quick delivery and nice package, highly recommended.”

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Posted 3 years ago

“Excellent service. Appreciate the advice given for our project.”

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Posted 3 years ago

“Absolute great company, twice I’ve used them and twice they have been exceptional, there delivery is fast and customer service is great 👍”

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Posted 3 years ago

“Good knowledge and great service.”

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Posted 3 years ago

“Reliable and efficient service.”

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Posted 3 years ago

“Good service, product arrived in good condition and in good time”

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Posted 3 years ago

“Excellent service, very efficient. The order was despatched the same day and arrived very promptly.”

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Posted 3 years ago

“Great Service! Ordered online and received goods within 48 hrs”

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Posted 3 years ago

“Great service. Lilley always has what I need, however hard to find, & at a reasonable price. Delivery’s fast too. 5 stars!”

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Posted 3 years ago

“I ordered grout and needed it asap Unfortunately your carrier DPD has let you down.I paid £4.99 to DPD for Sunday delivery because they said they could not find my address on the previous Friday It is now Tuesday and I have a tiler turning up today and no grout 😱”

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Posted 3 years ago

Gillian, Extremely sorry our couriers let you down on this and the inconvenience caused. We do keep a track of these complaints and will continue to address these issues in view to improving delivery performance in the future. Best Regards Ray Lilley Web Support

Posted 2 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,684 reviews