Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

94 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some Schlüter Quadec stainless steel tile trim that was despatched very quickly. Unfortunately the courier managed to bend the tube containing the trim, and with it the contents. I emailed Stu to alert him of the issue and he rapidly despatched a replacement trim and shipped it on a pre 12 noon as well. Couldn't ask for better service. Thanks.”

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Posted 9 years ago

“Ordered the grout was instantly told they had received my order, then within 10 minutes was told it would be dispatched that day and the day after I got it. Simple as that.”

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Posted 9 years ago

“Website is easy to use, products very well described, easy ordering service and fast delivery”

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Posted 9 years ago

“Amazing price! Amazing customer service when we phoned! Amazing delivery service! Guys stand up and give yourself one :-). Wish you every success”

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Posted 9 years ago

“Confirmed in stock over the phone early on Wednesday afternoon. Ordered on line later same afternoon. Text from Parcelforce later same day confirming order to be delivered next day. Thursday early afternoon Parcelforce on the doorstep. Is this a record?”

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Posted 9 years ago

“They delivered on their promises”

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Posted 9 years ago

“Only recived one of three orders”

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Posted 10 years ago

“very disappointed with the delivery,with parcel force,”

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Posted 10 years ago

“They had the lowest prices for what I was looking for. Excellent communication and very speedy delivery. It was very well packed. Thank you!”

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Posted 10 years ago

“Brilliant prompt service.”

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Posted 10 years ago

“Informed step tile trim Es out of stock 7-9 day pipeline. A call from Colin a couple of hours later he had sourced in the warehouse and took the time to update me. Many thanks all arrived Monday.”

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Posted 10 years ago

“Very good service - When the items ordered were out of stock they provided a full refund with no issue.”

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Posted 10 years ago

“Excellent service prompt delivery”

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Posted 10 years ago

“Great prices and quicker than expected delivery of goods. Thank-you”

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Posted 10 years ago

“First class service from order to delivery of a product that is difficult to source.”

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Posted 10 years ago

“Very prompt dispatch.”

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Posted 10 years ago

“I received exactly what I ordered in perfect condition, sooner than expected.”

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Posted 10 years ago

“Excellent product range and easy to purchase. Delivery was very quick. Will definitely use again.”

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Posted 10 years ago

“A* service! Ordered by 9am delivered by 1pm same day ????”

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Posted 10 years ago

“Thanks quick turnaround service would recommend to others and will use again myself .”

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Posted 10 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews