Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,017 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have still to receive my purchases. I would be grateful if someone would contact me in regards to this.”

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Posted 7 years ago

I am sorry to hear you have not yet received your order. Having checked the DPD tracking information it would seem they tried to deliver on 25th March at 17:03 and again on 26th March at 12:42. Unfortunately when you did not respond to their request for contact thy arranged for your order to be sent back to us. I will contact you directly with regard to how we proceed once the goods are received back at our warehouse. Kind RegardsPatriciaCustomer Care Manager

Posted 5 years ago

“I bought a light fitting for a client, but on receipt it was not as described. Customer service used the usual reply "we are sorry its not what you were expecting" Poor deal all round and left me out of pocket.”

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Posted 10 years ago

This fitting is described on our website as a ?5 light chandelier in clear acrylic glass??. Admittedly we made an error at a point further down and described the droplets as ?glass?instead of ?acrylic glass?, an error for which I have apologised profusely and do so again now. This was changed on our website immediately you brought it to our attention. We have now collected this item via our carriers, refunded you in full and made every attempt in the various communications back and forth to bring this matter to a conclusion that is satisfactory to you. Customer Service excellence is of the utmost importance to us, feedback on this very forum is testament to that, and therefore it is disappointing that you appear to feel our response to your feedback was less than satisfactory.

Posted 5 years ago

“Promised purchase on 19th April and got told we would get a one hour delivery slot, as of the 24th April we have had neither delivery nor delivery slot”

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Posted 8 years ago

“Product is crap and broke after one day, and customer service is as bad!!!”

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Posted 6 years ago

“I have ordered a set of garden lights and after ordering them, realised that I've ordered the wrong ones. Although I sent an email as instructed, it was ignored and sent out for delivery. When I called the number, they have put a note for the delivery guy that the delivery was going to be ignored and it never turned up. I've ordered the correct set and that never turned up either. They have already taken the money from my account for both! - will call and cancel the whole lot!”

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Posted 9 years ago

“The glass on one end of light was cracked and the outer glass rim was not even present in box ! So it was obviously a returned dansmged item before I received it . Also the colour, which states anthracite online , was not what I expected more like stainless steel. No colour stated in box either.”

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Posted 7 years ago

“The delivery arrangements were badly executed .”

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Posted 7 years ago

“Was supposed to be next day delivery One came and 9 on back order Had to email supplier for the delivery date, which was 3 weeks later, they did not contact me”

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Posted 7 years ago

“No problems with previous orders. This occasion wrong product delivered at 5pm on Friday. No customer service available at 5.30pm to start return process or over weekend.”

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Posted 9 years ago

“Fast delivery, faulty products, no replies to customer service messages other than an automated response. Customer Service is the key to a great business..... sadly this is lacking. If you can't reply to your customers, employ more people.”

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Posted 7 years ago

Good Afternoon, Thank you for leaving your comment and we are sorry you were not satisfied with our response time. Our office opening hours are Monday-Friday 8.30-5.30. We received your email on Saturday evening. We responded to you when we came back in this morning, exceeding our 3 working day response time. The bulbs you purchased have a very low failure rate so it is very unusual to have 4 of the 5 fail in such a short period of time. We will of course replace the items free of charge for you and would appreciate it if you could respond to our email at your earliest convenience. Joy - Customer Care

Posted 5 years ago

“Order not received”

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Posted 9 years ago

“Text received to give a 2 hour time slot between 2.30 and 4.30, i made sure there was someone home as i checked the tracker and it was 5 minutes away and i had a drs appointment but it wasnt delivered until the following day and no update to even tell me it wasnt being delivered. I also have a lamp with no plug as this hasnt been delivered 1 week on !”

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Posted 6 years ago

“did not get item, im out of pocket”

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Posted 10 years ago

Further to this response I will be contacting you directly. I note you purchased the item on Monday 23rd November and having checked with FedEx, your consignment was delivered on 24th November at 16:48 and signed for. I will forward the proof of delivery to you which will give the contact name of the signatory. Its most likely a neighbour kindly took this in for you and it has slipped their mind to pass it on. I will of course intervene via FedEx to ensure your purchase reaches you as soon as possible. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“I first thought they looked good. I got an electrician to fit them in my garden and to my horror after fitting one He came and told me that they would sway in the wind. He said that when screwed at the bottom it was fine and secure but the bottom joint was only pushed in and as they were of a plastic material and not cast iron. The ones I had fitted have been there for over 10 years and only started to sway this year. I now have to find new cast iron ones. I am so disappointed with the product”

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Posted 8 years ago

“The lights were due to be delivered five days ago and I received no info to the contrary. When I called, they first blamed DPD for losing them and then it later turned out they had no stock but hadn?t told me. The event I needed the lights for has been and gone, I haven?t heard any more from the company, and now I need to follow up to get my money back. Avoid!”

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Posted 7 years ago

“I am waiting for a replacement for a broken light but have had no feedback”

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Posted 7 years ago

“When i ordered solar lanterns I was not told they were out of stock but told delivery 24th July they did not arrive but I was sent invoice for delivery, I phoned then told delivery would be 9th August followed by email saying 28th August I just gave up and cancelled order not impressed.”

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Posted 8 years ago

“Very bad. items paid on line for next day delivery. The items came but were not the items ordered. After contacting customer services they assured me they would resend the correct items next day and after putting the phone down i receive an email to say they were out of stock and they will be 25 days later.”

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Posted 7 years ago

Please accept our sincere apologies. We work very hard to provide excellent customer service but in your case I accept this was not the case. Your Tronco Wall Lights unfortunately went missing in transit and we did not have stock to replace them immediately, contrary to what you were advised at the time. We made a mistake for which we are very sorry. We are endeavouring to get these items to you just as quickly as we possibly can. Alternatively we can offer a full refund if you do not wish to wait. As previously, please email customerservice@lighting-direct.co.uk if you wish to discuss any aspect of the above. Again I am sorry for the inconvenience caused to you.Kind RegardsPatrica MullaneCustomer Care Manager

Posted 5 years ago

“product returned on the 17th October and still no refund; they advertise " hassle free returns”

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Posted 10 years ago

“Delivery not on time. Still waiting for items.”

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Posted 7 years ago

Lighting Direct is rated 4.7 based on 17,017 reviews