Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,918 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,918 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was supposed to be next day delivery One came and 9 on back order Had to email supplier for the delivery date, which was 3 weeks later, they did not contact me”

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Posted 6 years ago

“No problems with previous orders. This occasion wrong product delivered at 5pm on Friday. No customer service available at 5.30pm to start return process or over weekend.”

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Posted 9 years ago

“Fast delivery, faulty products, no replies to customer service messages other than an automated response. Customer Service is the key to a great business..... sadly this is lacking. If you can't reply to your customers, employ more people.”

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Posted 6 years ago

Good Afternoon, Thank you for leaving your comment and we are sorry you were not satisfied with our response time. Our office opening hours are Monday-Friday 8.30-5.30. We received your email on Saturday evening. We responded to you when we came back in this morning, exceeding our 3 working day response time. The bulbs you purchased have a very low failure rate so it is very unusual to have 4 of the 5 fail in such a short period of time. We will of course replace the items free of charge for you and would appreciate it if you could respond to our email at your earliest convenience. Joy - Customer Care

Posted 5 years ago

“Order not received”

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Posted 8 years ago

“Text received to give a 2 hour time slot between 2.30 and 4.30, i made sure there was someone home as i checked the tracker and it was 5 minutes away and i had a drs appointment but it wasnt delivered until the following day and no update to even tell me it wasnt being delivered. I also have a lamp with no plug as this hasnt been delivered 1 week on !”

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Posted 5 years ago

“did not get item, im out of pocket”

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Posted 10 years ago

Further to this response I will be contacting you directly. I note you purchased the item on Monday 23rd November and having checked with FedEx, your consignment was delivered on 24th November at 16:48 and signed for. I will forward the proof of delivery to you which will give the contact name of the signatory. Its most likely a neighbour kindly took this in for you and it has slipped their mind to pass it on. I will of course intervene via FedEx to ensure your purchase reaches you as soon as possible. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“I first thought they looked good. I got an electrician to fit them in my garden and to my horror after fitting one He came and told me that they would sway in the wind. He said that when screwed at the bottom it was fine and secure but the bottom joint was only pushed in and as they were of a plastic material and not cast iron. The ones I had fitted have been there for over 10 years and only started to sway this year. I now have to find new cast iron ones. I am so disappointed with the product”

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Posted 7 years ago

“The lights were due to be delivered five days ago and I received no info to the contrary. When I called, they first blamed DPD for losing them and then it later turned out they had no stock but hadn?t told me. The event I needed the lights for has been and gone, I haven?t heard any more from the company, and now I need to follow up to get my money back. Avoid!”

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Posted 7 years ago

“I am waiting for a replacement for a broken light but have had no feedback”

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Posted 7 years ago

“When i ordered solar lanterns I was not told they were out of stock but told delivery 24th July they did not arrive but I was sent invoice for delivery, I phoned then told delivery would be 9th August followed by email saying 28th August I just gave up and cancelled order not impressed.”

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Posted 7 years ago

“Very bad. items paid on line for next day delivery. The items came but were not the items ordered. After contacting customer services they assured me they would resend the correct items next day and after putting the phone down i receive an email to say they were out of stock and they will be 25 days later.”

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Posted 7 years ago

Please accept our sincere apologies. We work very hard to provide excellent customer service but in your case I accept this was not the case. Your Tronco Wall Lights unfortunately went missing in transit and we did not have stock to replace them immediately, contrary to what you were advised at the time. We made a mistake for which we are very sorry. We are endeavouring to get these items to you just as quickly as we possibly can. Alternatively we can offer a full refund if you do not wish to wait. As previously, please email customerservice@lighting-direct.co.uk if you wish to discuss any aspect of the above. Again I am sorry for the inconvenience caused to you.Kind RegardsPatrica MullaneCustomer Care Manager

Posted 5 years ago

“product returned on the 17th October and still no refund; they advertise " hassle free returns”

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Posted 10 years ago

“Delivery not on time. Still waiting for items.”

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Posted 7 years ago

“the site promised a 24-48hr delivery, service - it took two weeks - no communication explaining the delay, when I rang up I was told it would go out that day - v disappointed”

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Posted 9 years ago

“Customer service was horrendous ,order 15. GU10 bulb on 24 Feb they just never arrived. No contact from Lighting Direct !!! I had to contact them where they told me they forgot yo send them out Unberlivable, Gave me a second date because there was no stock level and once more they did not turn up ... So I would,have expected a call and may be some form or compensation But No. So be carful when you order from them... I will not be ordering anything from them agian. Russell Firman from Liverpool”

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Posted 5 years ago

Thank you for taking the time to get in touch however I think perhaps there is a misunderstanding here. This order you refer to was placed on the 28th Feb and for our item codes 81088 & 81090. These are switches and sockets and not GU10 bulbs. The order was placed at 14:27 on 28th Feb and delivered on 29th at 12:37, less than 24 hours later. Having reviewed all your previous transactions there are no GU10 bulbs included in any of them. You will have received this review request in relation to your transaction for the sockets and switches. I think perhaps you have erroneously responded with feedback of a less than satisfactory experience with another retailer and not Lighting-Direct. Kind Regards Patricia Mullane Customer Care Manager

Posted 5 years ago

“I have not received my purchase yet.”

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Posted 7 years ago

“The courier left my light outside In my front garden and anyone could have I taken it . Most appalling Hermes”

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Posted 5 years ago

“I bought a couple of sets of lights from LD. The first lot were fine. Unfortunately one of the glass parts of the second set was broken. I didn't realise at the time of receipt of delivery. So I broke one of the rules of internet shopping which is to check goods on receipt. My bad. When I asked LD if they could help me replace the glass at my expense they couldn't have been less helpful. Despite several phone calls and emails their attitude was "If I don't have to help you then I won'". I have since sourced a replacement from another company.”

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Posted 5 years ago

I am very sorry to read you are dissatisfied with the service you received. As you can see from other posts on this forum it is usually a very positive experience that our customers have with us. I have reviewed the related correspondence from back in December and I believe we could have explained better that as a lighting distributor, and not a manufacturer, we do not have a "parts" department and it is not always possible to source component parts.We need to be advised of any transit damaged as soon as possible after delivery to allow us recourse with the carrier. Regrettably two months had passed before you made us aware of the breakage. I am pleased to note you managed to get the matter resolved and hope you are very happy with your purchase. Thank you for getting in touch. Kind Regards Patricia MullaneCustomer Care Manager

Posted 5 years ago

“The Lantern did not function properly and the response to rectify was exceedingly slow. The item has to be returned (still awaiting collection) and to obtain a "return number" it took 2 e-mails before confirmation of the collection date was received. Obtaining a refund has still to be experienced.”

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Posted 10 years ago

I am sorry that you were disappointed with your purchase. This is a very competitively priced fitting which has proved popular with our customers. That said we will of couse be referring your concerns to our suppliers regarding the faulty photo cell component and the lack of fixings. I am however at a loss to understand your comments regarding our returns service being "exceedingly slow". Your fitting was delivered to you on the 22nd July, we were notified of the fault and I personally issued you with a Returns number on the 23rd July. You then requested a collection date of 28th July (today). We expect to receive your fitting back in our warehouse tomorrow 29th thus the time that will have lapsed during this whole process will be seven days and with a weekend in between. Your refund will be with you by Friday at the latest leaving us well within the stipulated time frame stated in our terms and conditions regarding completion of the returns / refund process. Excellent customer service is one of our highest priorities and for this we receive many many positive comments from our customers as can be seen on our website. Its dismaying that you seem to have concluded that you were not in receipt of such service. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“Efficient website, good updates on delivery and great value product.”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 16,918 reviews