Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,019 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,019 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the site promised a 24-48hr delivery, service - it took two weeks - no communication explaining the delay, when I rang up I was told it would go out that day - v disappointed”

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Posted 9 years ago

“Customer service was horrendous ,order 15. GU10 bulb on 24 Feb they just never arrived. No contact from Lighting Direct !!! I had to contact them where they told me they forgot yo send them out Unberlivable, Gave me a second date because there was no stock level and once more they did not turn up ... So I would,have expected a call and may be some form or compensation But No. So be carful when you order from them... I will not be ordering anything from them agian. Russell Firman from Liverpool”

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Posted 6 years ago

Thank you for taking the time to get in touch however I think perhaps there is a misunderstanding here. This order you refer to was placed on the 28th Feb and for our item codes 81088 & 81090. These are switches and sockets and not GU10 bulbs. The order was placed at 14:27 on 28th Feb and delivered on 29th at 12:37, less than 24 hours later. Having reviewed all your previous transactions there are no GU10 bulbs included in any of them. You will have received this review request in relation to your transaction for the sockets and switches. I think perhaps you have erroneously responded with feedback of a less than satisfactory experience with another retailer and not Lighting-Direct. Kind Regards Patricia Mullane Customer Care Manager

Posted 6 years ago

“I have not received my purchase yet.”

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Posted 8 years ago

“The courier left my light outside In my front garden and anyone could have I taken it . Most appalling Hermes”

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Posted 6 years ago

“I bought a couple of sets of lights from LD. The first lot were fine. Unfortunately one of the glass parts of the second set was broken. I didn't realise at the time of receipt of delivery. So I broke one of the rules of internet shopping which is to check goods on receipt. My bad. When I asked LD if they could help me replace the glass at my expense they couldn't have been less helpful. Despite several phone calls and emails their attitude was "If I don't have to help you then I won'". I have since sourced a replacement from another company.”

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Posted 6 years ago

I am very sorry to read you are dissatisfied with the service you received. As you can see from other posts on this forum it is usually a very positive experience that our customers have with us. I have reviewed the related correspondence from back in December and I believe we could have explained better that as a lighting distributor, and not a manufacturer, we do not have a "parts" department and it is not always possible to source component parts.We need to be advised of any transit damaged as soon as possible after delivery to allow us recourse with the carrier. Regrettably two months had passed before you made us aware of the breakage. I am pleased to note you managed to get the matter resolved and hope you are very happy with your purchase. Thank you for getting in touch. Kind Regards Patricia MullaneCustomer Care Manager

Posted 6 years ago

“The Lantern did not function properly and the response to rectify was exceedingly slow. The item has to be returned (still awaiting collection) and to obtain a "return number" it took 2 e-mails before confirmation of the collection date was received. Obtaining a refund has still to be experienced.”

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Posted 11 years ago

I am sorry that you were disappointed with your purchase. This is a very competitively priced fitting which has proved popular with our customers. That said we will of couse be referring your concerns to our suppliers regarding the faulty photo cell component and the lack of fixings. I am however at a loss to understand your comments regarding our returns service being "exceedingly slow". Your fitting was delivered to you on the 22nd July, we were notified of the fault and I personally issued you with a Returns number on the 23rd July. You then requested a collection date of 28th July (today). We expect to receive your fitting back in our warehouse tomorrow 29th thus the time that will have lapsed during this whole process will be seven days and with a weekend in between. Your refund will be with you by Friday at the latest leaving us well within the stipulated time frame stated in our terms and conditions regarding completion of the returns / refund process. Excellent customer service is one of our highest priorities and for this we receive many many positive comments from our customers as can be seen on our website. Its dismaying that you seem to have concluded that you were not in receipt of such service. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Efficient website, good updates on delivery and great value product.”

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Posted 7 years ago

“The product arrived incomplete, which was unfortunate as it was for an opening of a new restaurant. I have emailed both the sales and customer email and no response. I have also been unable to speak with anyone apart from the telephone director when I have called the company.”

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Posted 6 years ago

“They need to be more transparent . I purchased a product because it said delivery 10 days, it took over 23 days. They only returned my delivery fee nothing else. Will not buy from them again. Zero starts if I could”

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Posted 6 years ago

“Lights arrived damaged , still waiting for replacements”

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Posted 8 years ago

I am very sorry the light shades for your fitting arrived damaged. By their nature our products are fragile and as hard as we try periodically damage does occur in transit. We dealt with this immediately you got in touch when we made you aware was that unfortunately we did not have any left in stock but would get replacement shades to you just as soon as possible. From our conversation I understood this to be acceptable to you. I apologise for the inconvenience caused. We endeavour to act on customers queries as speedily as possible and I believe we have done so in your case. I am pleased to confirm your replacement shades will be with you early next week as promised. Thank you for taking the time to comment. Kind Regards Patricia MullaneCustomer Care Manager

Posted 6 years ago

“I had been told my porch light would arrive on Friday 13 Jan. so decided to return home on Thurs 12th. However on the Wednesday morning I found a message to say it would arrive that day! Luckily my neighbour agreed that somebody would take parcel in and I stayed with my son until the Saturday. When the man called to fit light it turned out to be two separate spot lights. I am 84 years of age and have had no trouble with purchases until now - what should I do?”

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Posted 9 years ago

“Still waiting for the light fitting to arrive. That is over a week since ordering.”

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Posted 9 years ago

“Excellent on delivery”

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Posted 11 years ago

“We are still awaiting delivery, after havibg been told by Hermes that it would arrive 2 days ago, and having waited in for it. No explanation or apology has been received.”

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Posted 6 years ago

“Bought 27 Envirolight LED bulbs. All filament type. In one year, 11 have failed. While lighting direct have been very good at issuing replacements, they have all been the same brand. Avoid Envirolight at all cost. Unless you want 30% to fail in a year!”

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Posted 7 years ago

“Deeply disappointed. Order still not arrived and required for my daughters wedding this coming Saturday. Awful let down”

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Posted 9 years ago

“Website told me twice that my order had been cancelled so I ordered elsewhere. The following day, the cancelled orders were dispatched, I was charged twice and I was told I would have to wait at least a couple of weeks to get my money back.”

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Posted 9 years ago

“I ordered the light on the 10th of Feb, it?s now the 23rd with no delivery. I have contacted them and left messages and called many times and nobody answers the phone, it?s just automated, very disappointed.”

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Posted 7 years ago

“I ordered lights in November 2018. I did not receive it until 2 months later at the end of January 2019. The company?s customer service levels were nil, and they advertised the light would be delivered ?within 3 days of the order? however they kept changing the delivery date and at one point they advised ?we can?t give you a date of delivery?. Finally when the lights arrived they had no bulbs. I was made to order the bulbs and pay another delivery charge. I thought there would have been some goodwill due to the fact I was messed about for two months on an order. Never received an apology, minimal communication and bad attitudes. Horrendous experience, probably the worst transaction I have ever experienced.”

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Posted 7 years ago

“I have not received the goods yet.”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,019 reviews