Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,947 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,947 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 23rd January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Lantern did not function properly and the response to rectify was exceedingly slow. The item has to be returned (still awaiting collection) and to obtain a "return number" it took 2 e-mails before confirmation of the collection date was received. Obtaining a refund has still to be experienced.”

Helpful Report

Posted 10 years ago

I am sorry that you were disappointed with your purchase. This is a very competitively priced fitting which has proved popular with our customers. That said we will of couse be referring your concerns to our suppliers regarding the faulty photo cell component and the lack of fixings. I am however at a loss to understand your comments regarding our returns service being "exceedingly slow". Your fitting was delivered to you on the 22nd July, we were notified of the fault and I personally issued you with a Returns number on the 23rd July. You then requested a collection date of 28th July (today). We expect to receive your fitting back in our warehouse tomorrow 29th thus the time that will have lapsed during this whole process will be seven days and with a weekend in between. Your refund will be with you by Friday at the latest leaving us well within the stipulated time frame stated in our terms and conditions regarding completion of the returns / refund process. Excellent customer service is one of our highest priorities and for this we receive many many positive comments from our customers as can be seen on our website. Its dismaying that you seem to have concluded that you were not in receipt of such service. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“Efficient website, good updates on delivery and great value product.”

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Posted 7 years ago

“The product arrived incomplete, which was unfortunate as it was for an opening of a new restaurant. I have emailed both the sales and customer email and no response. I have also been unable to speak with anyone apart from the telephone director when I have called the company.”

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Posted 6 years ago

“They need to be more transparent . I purchased a product because it said delivery 10 days, it took over 23 days. They only returned my delivery fee nothing else. Will not buy from them again. Zero starts if I could”

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Posted 5 years ago

“Lights arrived damaged , still waiting for replacements”

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Posted 8 years ago

I am very sorry the light shades for your fitting arrived damaged. By their nature our products are fragile and as hard as we try periodically damage does occur in transit. We dealt with this immediately you got in touch when we made you aware was that unfortunately we did not have any left in stock but would get replacement shades to you just as soon as possible. From our conversation I understood this to be acceptable to you. I apologise for the inconvenience caused. We endeavour to act on customers queries as speedily as possible and I believe we have done so in your case. I am pleased to confirm your replacement shades will be with you early next week as promised. Thank you for taking the time to comment. Kind Regards Patricia MullaneCustomer Care Manager

Posted 5 years ago

“I had been told my porch light would arrive on Friday 13 Jan. so decided to return home on Thurs 12th. However on the Wednesday morning I found a message to say it would arrive that day! Luckily my neighbour agreed that somebody would take parcel in and I stayed with my son until the Saturday. When the man called to fit light it turned out to be two separate spot lights. I am 84 years of age and have had no trouble with purchases until now - what should I do?”

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Posted 9 years ago

“Still waiting for the light fitting to arrive. That is over a week since ordering.”

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Posted 9 years ago

“Excellent on delivery”

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Posted 11 years ago

“We are still awaiting delivery, after havibg been told by Hermes that it would arrive 2 days ago, and having waited in for it. No explanation or apology has been received.”

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Posted 6 years ago

“Bought 27 Envirolight LED bulbs. All filament type. In one year, 11 have failed. While lighting direct have been very good at issuing replacements, they have all been the same brand. Avoid Envirolight at all cost. Unless you want 30% to fail in a year!”

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Posted 7 years ago

“Deeply disappointed. Order still not arrived and required for my daughters wedding this coming Saturday. Awful let down”

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Posted 9 years ago

“Website told me twice that my order had been cancelled so I ordered elsewhere. The following day, the cancelled orders were dispatched, I was charged twice and I was told I would have to wait at least a couple of weeks to get my money back.”

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Posted 8 years ago

“I ordered the light on the 10th of Feb, it?s now the 23rd with no delivery. I have contacted them and left messages and called many times and nobody answers the phone, it?s just automated, very disappointed.”

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Posted 7 years ago

“I ordered lights in November 2018. I did not receive it until 2 months later at the end of January 2019. The company?s customer service levels were nil, and they advertised the light would be delivered ?within 3 days of the order? however they kept changing the delivery date and at one point they advised ?we can?t give you a date of delivery?. Finally when the lights arrived they had no bulbs. I was made to order the bulbs and pay another delivery charge. I thought there would have been some goodwill due to the fact I was messed about for two months on an order. Never received an apology, minimal communication and bad attitudes. Horrendous experience, probably the worst transaction I have ever experienced.”

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Posted 7 years ago

“I have not received the goods yet.”

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Posted 5 years ago

“I ordered on the 26 th June and still don't have them and today is the 11th July .”

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Posted 7 years ago

“I bought a mother and child uplighter about 10 years had good service from it until the electrics failed a few weeks ago. As my wife has poor eyesight I needed to find another urgently to help her with her reading etc. . I searched online for a 1-1 replacement and ordered what seemed to be one, the Dar Montana from Lighting-direct. Having already assembled the previous one I did not hesitate to attempt to assemble the Dar Montana, following the clear instructions enclosed with . Two hours later, having found the fixings did not work, I decided the the quality was unsuitable for our use and decided to return it for a refund. Today it was collected so I am hoping that Lighting-direct will honour their guarantee and await results. I will be happy to review the way they deal with it later if you wish.”

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Posted 8 years ago

“The light doesn't work. How can I return?”

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Posted 8 years ago

“They could improve by getting their website to work properly. After my initial order I tried to order again the website would not accept my password which I am 110% sure was correct on all SIX tries so I went to toolstation and bought what I required- pity really -but you did ask!!”

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Posted 7 years ago

“9 days later still haven?t received the lights. I suggest you use a different courier company; APC Overnight has let you down!!!”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,947 reviews