Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,918 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,918 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad service I didn?t hear any thing from them for the delay in receiving my goods”

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Posted 6 years ago

“Disappointed lights were for 90th birthday party but failed to arrive. Lights were then changed because unavailable and lights were of poor quality than the ones ordered Upset and frustrated”

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Posted 5 years ago

“Wrong product was delivered though despite providing proof of this I was not believed and told I could only return the product if I paid myself. Response from customer services was patronising. I ask to raise the issue as a formal complaint but so far have heard nothing back.”

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Posted 5 years ago

We are very sorry you are disappointed with the service you received. Customer service excellence is very important to us. The Customer Care Team

Posted 4 years ago

“Total waste of money for next day service. The package came 15 mins after my electricians'leaving time of 4.30. I was canned. The light has yet to be erected”

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Posted 7 years ago

“I bought 6 bulbs. Only one worked. I will not be getting anything from this company again. Denise Malone”

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Posted 7 years ago

“well packaged, delivered in a timely fashion, but product itself was incomplete and information misleading”

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Posted 9 years ago

“not acceptable to take payment when you don't have the stock. Not acceptable to see I paid for an overnight service and then inform me after close of business that you can't fulfil the order”

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Posted 7 years ago

“By responding to customer emails & generally attempting to deal with queries direct. Delivery of my recent order was twice attempted at the incorrect address, despite the delivery address being correct on my order (of which both Lighting Direct & DPD were informed) I then received an email stating my delivery had been returned to Lighting Direct & then another informing me I'd been refunded for the undelivered item. At no point was I contacted to discuss options/receive an apology/ask why the parcel hadn't actually arrived. My son had set his heart on this item as his bedroom has recently been decorated. I shall now be sourcing it from elsewhere & will NOT be recommending Lighting Direct to any of my friends or family.”

Helpful Report

Posted 6 years ago

Orders are dispatched to the address we receive electronically when customers complete their transactions on-line, as we did in this case. We do our very best to assist customers when errors are made but once the order is in transit with the driver this is sometimes not possible. I am sorry for the disappointment caused to your son. We would always suggest customers take a minute to double check the details of their order before completing the transaction and in particular check their PayPal shipping address is as required for the current order.Thank you for getting in touch.Kind RegardsPatricia MullaneCustomer Care Manager

Posted 5 years ago

“Due to DPD delivery service or lack of it this was the worst experience I have ever had of ordering goods online. Driver was rude, unreasonable, agitated and walked of refusing to leave my parcel . All I requested was to check, if the one item being delivered, was not damaged before I signed for it. He refused to let me check the item returning to the van, refused to communicate with me, Spent ten minutes outside my house still refusing to give me my parcel, then drove off with no explanation as to how I was going to get my item. Just terrible attitude and behaviour. I would never use DPD delivery serbices ever again”

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Posted 8 years ago

“Deliver what the customer ordered and changed their customer service staff. I?ve never encountered such aggressive people working with customers”

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Posted 7 years ago

“Sent a email to customers service have not had a reply”

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Posted 6 years ago

“I am still awaiting delivery of this item 9th nov”

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Posted 9 years ago

“Regrettably I have not heard from the company since getting an auto response saying they would reply inside 3 days!”

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Posted 9 years ago

“By answering there phone or ema9”

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Posted 6 years ago

“The advice from the helpline people was very good and would get 5 stars on own merit BUT for the fact you use a premium rate phone number that resulted in an additional £7 cost to my purchase.... c'mon, that's not good customer service in 2018!”

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Posted 6 years ago

“Sorry to say I've still have not received my goods and I've been charged for express delivery... fully appreciate times are hard but don't take peoples money if you can't deliver the service you are offering, its a shame because up until this point the service was ok.”

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Posted 5 years ago

“The blue bulb is of poor quality and when lit is not bright blue but rather whiteish.”

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Posted 5 years ago

“Products have not arrived. Lighting direct use FedEx who delivered the products and left it with another party without taking note of where this was. This was a week ago, Lighting Direct still been unable to locate my products, but of course, I have been charged.”

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Posted 10 years ago

Very glad that we managed to finally track down your package and you did finally receive your fittings on the 7th Sep. This is a rare occurance however understandably very frustrating for you all the same. The protocol in place for the carriers is to obtain a signature on delivery and if this is to a nearby property as the customer is not home, a card with details left to advise. In your case this did not happen and for this I apologise. We have of course referred this matter to FedEx for investigation and you can be assured it has been addressed. I have had several conversations with you in the interim and must thank you for your patience and understanding and look forward to you shopping with us again very soon. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 5 years ago

“Inform the client and answer your phone when someone needs to contact you”

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Posted 5 years ago

We are sorry if you experience shopping with us was not as it should have been. The Customer Care Team

Posted 4 years ago

“Good price well packaged for delivery”

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Posted 7 years ago

Lighting Direct is rated 4.7 based on 16,918 reviews