Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,019 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,019 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on the 26 th June and still don't have them and today is the 11th July .”

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Posted 8 years ago

“I bought a mother and child uplighter about 10 years had good service from it until the electrics failed a few weeks ago. As my wife has poor eyesight I needed to find another urgently to help her with her reading etc. . I searched online for a 1-1 replacement and ordered what seemed to be one, the Dar Montana from Lighting-direct. Having already assembled the previous one I did not hesitate to attempt to assemble the Dar Montana, following the clear instructions enclosed with . Two hours later, having found the fixings did not work, I decided the the quality was unsuitable for our use and decided to return it for a refund. Today it was collected so I am hoping that Lighting-direct will honour their guarantee and await results. I will be happy to review the way they deal with it later if you wish.”

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Posted 8 years ago

“The light doesn't work. How can I return?”

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Posted 9 years ago

“They could improve by getting their website to work properly. After my initial order I tried to order again the website would not accept my password which I am 110% sure was correct on all SIX tries so I went to toolstation and bought what I required- pity really -but you did ask!!”

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Posted 7 years ago

“9 days later still haven?t received the lights. I suggest you use a different courier company; APC Overnight has let you down!!!”

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Posted 6 years ago

“I have emailed you and had no response. The lamp you sent was missing a bolt and a washer. The bad review is because you didn't respond to my email!”

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Posted 9 years ago

“i was given various excuses for non-delivery of lights - only when I said I would buy direct from the supplier at £12 each light cheaper and in the colour I wanted did they suddenly appear on my doorstep! Always been pleased with your service in the past, but now would not use again. Was invoiced for bulbs on 3rd January, no delivery. I rang on 16th and they were delivered next day!”

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Posted 9 years ago

“Bad service I didn?t hear any thing from them for the delay in receiving my goods”

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Posted 6 years ago

“Disappointed lights were for 90th birthday party but failed to arrive. Lights were then changed because unavailable and lights were of poor quality than the ones ordered Upset and frustrated”

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Posted 6 years ago

“Wrong product was delivered though despite providing proof of this I was not believed and told I could only return the product if I paid myself. Response from customer services was patronising. I ask to raise the issue as a formal complaint but so far have heard nothing back.”

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Posted 6 years ago

We are very sorry you are disappointed with the service you received. Customer service excellence is very important to us. The Customer Care Team

Posted 4 years ago

“Total waste of money for next day service. The package came 15 mins after my electricians'leaving time of 4.30. I was canned. The light has yet to be erected”

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Posted 8 years ago

“I bought 6 bulbs. Only one worked. I will not be getting anything from this company again. Denise Malone”

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Posted 8 years ago

“well packaged, delivered in a timely fashion, but product itself was incomplete and information misleading”

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Posted 9 years ago

“not acceptable to take payment when you don't have the stock. Not acceptable to see I paid for an overnight service and then inform me after close of business that you can't fulfil the order”

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Posted 8 years ago

“By responding to customer emails & generally attempting to deal with queries direct. Delivery of my recent order was twice attempted at the incorrect address, despite the delivery address being correct on my order (of which both Lighting Direct & DPD were informed) I then received an email stating my delivery had been returned to Lighting Direct & then another informing me I'd been refunded for the undelivered item. At no point was I contacted to discuss options/receive an apology/ask why the parcel hadn't actually arrived. My son had set his heart on this item as his bedroom has recently been decorated. I shall now be sourcing it from elsewhere & will NOT be recommending Lighting Direct to any of my friends or family.”

Helpful Report

Posted 7 years ago

Orders are dispatched to the address we receive electronically when customers complete their transactions on-line, as we did in this case. We do our very best to assist customers when errors are made but once the order is in transit with the driver this is sometimes not possible. I am sorry for the disappointment caused to your son. We would always suggest customers take a minute to double check the details of their order before completing the transaction and in particular check their PayPal shipping address is as required for the current order.Thank you for getting in touch.Kind RegardsPatricia MullaneCustomer Care Manager

Posted 6 years ago

“Due to DPD delivery service or lack of it this was the worst experience I have ever had of ordering goods online. Driver was rude, unreasonable, agitated and walked of refusing to leave my parcel . All I requested was to check, if the one item being delivered, was not damaged before I signed for it. He refused to let me check the item returning to the van, refused to communicate with me, Spent ten minutes outside my house still refusing to give me my parcel, then drove off with no explanation as to how I was going to get my item. Just terrible attitude and behaviour. I would never use DPD delivery serbices ever again”

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Posted 8 years ago

“Deliver what the customer ordered and changed their customer service staff. I?ve never encountered such aggressive people working with customers”

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Posted 7 years ago

“Sent a email to customers service have not had a reply”

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Posted 6 years ago

“I am still awaiting delivery of this item 9th nov”

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Posted 9 years ago

“Regrettably I have not heard from the company since getting an auto response saying they would reply inside 3 days!”

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Posted 9 years ago

Lighting Direct is rated 4.7 based on 17,019 reviews