Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,019 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,019 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The light colour was advised as black, its not it is graphite; thus its a wrong colour to match the other similarly designed lights. We will be returning the product and seeking a refund.”

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Posted 6 years ago

“The quality of the Dingle LED light was very poor It should not cost £5 to return a product if poor quality”

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Posted 7 years ago

“The wrong light was sent. I emailed supplier and heard nothing back.”

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Posted 6 years ago

Apologies, our response times are slightly longer at the moment due to Covid challenges. The Customer Care Team

Posted 4 years ago

“The light only stayed bright for about 2hrs and then dimmed. Not very good!”

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Posted 7 years ago

“Excellent product, excellent price, packed well but badly let down by their delivery partner FedEx with their attitude to deliveries and their customers who don't seem to want to follow their own options on their own delivery card, ignoring customer delivery instructions and delivering items just where they feel like it.”

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Posted 12 years ago

“At 10:25 am I was told light fittings would be delivered between 11:00 and 13:00 the same day. Totally inadequate notice. Checked App was set to re-deliver next working day but the courier still left the parcel outside. It rained overnight.”

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Posted 6 years ago

“I placed two orders several weeks apart. There was no communication from the company until I instigated a complaint due to non arrival. On both occasions they were out of stock so, next day delivery was never going to happen. Yes they apologised but the same mistake twice.......”

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Posted 11 years ago

I am sorry you experienced delay in receiving your orders. Periodically difficulties can be encounted getting very popular items into stock although we do our best to ensure this is not a regular occurance. Currently we are taking steps to make sure this happens on an even rarer basis and look forward to having even more stock immediately available to our customers. With regard to the lack of communication, this was due to a breakdown in process on our part and for this we apologise. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Not very good at updating orders that are not in stock”

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Posted 9 years ago

“I have tried to phone you on a number of occations, and get the same supid answerphone message.”

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Posted 12 years ago

I am very sorry you have had a problem reaching us, I do apologise nobody was available when you called, we have received your message left at 1.50pm today and have checked the details of your order. I am afraid the light you have ordered and received is correct as per your order I have emailed a copy to you along with the correct code for the LED battery picture light and return details should you need them. Regards Jayne Bates customerservice@lyco.co.uk Tel 08433177820

Posted 6 years ago

“Wrong goods delivered and still waiting for the correct ones”

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Posted 8 years ago

I am sorry there was an error with your order. In a very busy warehouse regrettably mistakes sometimes happen and we apologise for the inconvenience caused to you. I am pleased however to advise, just over forty eight hours after you notified us, the correct items will be with you imminently. I hope you are delighted with your purchases and look forward to you shopping with us again very soon. Kind Regards Patricia MullaneCustomer Care Manager

Posted 6 years ago

“Dreadful, any issues with orders nobody answered the phone, replied to answer machine messages or emails until I threatened to claw the money back from my credit card. Once I returned my products it took nearly a month to get a refund. Would never shop here again”

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Posted 7 years ago

“The light came with light bulbs they recommend and they don't fit . Please could someone contact me to send the correct Ines as I don't know what they are”

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Posted 9 years ago

“I ordered two Very small items and the excessive packaging will stop me purchasing from the company again”

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Posted 6 years ago

“Never did get my purchase. Was mucked about soooo much on the delivery that in the end I cancelled my order. Dreadful service.”

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Posted 7 years ago

“They were fantastic when I placed the order. My light was delivered quickly and all was good BUT when we had the fitting installed the last piece of glass was shattered. I have sent an email and left 4/5 messages over 4 days and have no reply. I'm very dissapointed.”

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Posted 7 years ago

“Poor. I have been given 3 different delivery dates and although I can understand the difficulties and delays with orders during this time I have still not received 1 of the items on my order. The fact I have been asked to rate the service suggests lighting direct thinks all items have been delivered”

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Posted 6 years ago

Thank you for your feedback and your patience. We obviously regret any delay to customers but unfortunately during these very challenging times unexpected hold ups are occurring much to our frustration also I can assure you. The Customer Care Team

Posted 4 years ago

“By using another carrier, Hermes still have not delivered my parcel! They said I was not in house when they tried to deliver on Xmas eve, which is a lie. It has been impossible to get in touch with Hermes.to get them to give me a new delivery date! If they had half a brain they would have left my parcel at one of their collection shops and informed me so that I could collect it myself. I would never buy another item from any company which uses Hermes.”

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Posted 6 years ago

“I ignored earlier posts at my peril. Bought two Dow lights and BOTH has outsides with rust scratches and stains by some toxic corrosive substance dripping over half the light which would not wash off. When I phone to conplainI was asked if I knew what the product should look like. Yes I do. Why on Earth don?t they check these before dispatch as there is obviously a dud batch somewhere as I?m not the only one who has had to go to the trouble of waiting in for bother delivery and then for the DHL man to pick them up to return”

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Posted 8 years ago

“Excellent website. Item exactly as described. Well packaged. Prompt delivery. Would place further orders with Lighting Direct.”

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Posted 6 years ago

“I am still waiting for my light which brought on the 22nd January. I have had no confirmation to even say it has been dispatched yet but on a email from your self I should be with me on the 23rd January. I would like to know where it is please as I have not got or sign for it.”

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Posted 9 years ago

Thank you for getting in touch. Your order was indeed due for delivery on Tuesday 24th January. FedEx attempted delivery on the 24th at 13:45 however there was no one available to provide a signature. As per the details on our website, unless alternative delivery arrangements are made at the time of the order FedEx must get a signature or unfortunately take the goods back to their depot. I will contact them directly and get this matter resolved for you. For future reference if you were to have contacted us by either phone, email or web message immediately the due date was not met we could have resolved the matter without this long delay. Thank you for shopping with us. Kind Regards, Patricia Mullane, Customer Care Manager.

Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,019 reviews