Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order the stuff and it comes. When it comes it is correct and is what was ordered, that has got to be good.”

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Posted 4 years ago

“Very easy to browse the website to find the product I was looking for. Delivery was very quick and the product is well built and exactly what I wanted.”

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Posted 4 years ago

“Wide range of products with accurate descriptions made getting the right product for me An easy process. Delivery was as promised and goods supplied were high quality and represented value for money.”

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Posted 4 years ago

“Finally got my light fittings but to be fair it’s been a tough year. Lighting direct has kept me upto date with delivery. Definitely recommend lighting direct. Thanks for your product. Worth the wait.”

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Posted 4 years ago

“have not received my order, have not received notification of delivery”

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Posted 4 years ago

Apologies, your order left us on the same day it was placed however it would seem there was a delay at the carriers depot meaning your order took five days to get to you. The Customer Care Team

Posted 4 years ago

“The touch lamps arrived, and were simple to put together.”

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Posted 4 years ago

“Lovely light however couple of problems. The nuts to secure the light to bracket are far tp small in length. It makes it VERY difficult to secure, however managed after alot of fiddling about. This is more of a design fault. Somewhat disappointing that the socket into which the bulb sits in is not straight. You would never know this until you fit the light. I hope this does not have any functionality problems and now having fitted this its much trouble to replace. I hope Lighting Direct takes these points on board.”

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Posted 4 years ago

Thank you for taking the time to comment. The bulb holder has possibly moved slightly out of place while the item was in transit and should just move back to the correct position if gently pushed. Of course, if you have any difficulty whatsoever with the operation of the light please just contact us immediately and we resolve. The Customer Care Team

Posted 4 years ago

“Ordered Verona garden light set one light was faulty. Spoke to Trish in customer services and a replacement light was with me the next day. Fantastic service and good quality product.”

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Posted 4 years ago

“Good product good price & quick delivery. A++”

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Posted 4 years ago

“Prompt and efficient ordering and delivery service.”

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Posted 4 years ago

We are very thankful for your very kind comments. Kind Regards Laura

Posted 4 years ago

“Amazingly fast and great light. Will use again for sure!”

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Posted 4 years ago

Thank you, we look forward to you shopping with us again soon. Kind Regards Laura

Posted 4 years ago

“Absolutely excellent service- could not be better!”

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Posted 4 years ago

Thank you, we very much value our customer’s feedback. Kind Regards Laura

Posted 4 years ago

“Easy to navigate website, goods arrived the next day and are excellent quality. Very good service.”

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Posted 4 years ago

Thanks so much Kind Regards Laura

Posted 4 years ago

“Elstead PIR coach lantern. Defective. Arrived promptly. Installed it: didn't work. As I had reason to be concerned about my wiring I called an electrician, who confirmed that my wiring is fine and the lamp is rubbish and does not work. Lighting direct's administration is fine and I assume I will promptly get a refund, but on the evidence of this they deal in very inferior products. And I'm massively out of pocket for an unnecessary fee for an electrician.”

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Posted 4 years ago

Thank you for getting in touch and I am sorry you had difficulty with this PIR lantern which has been an extremely popular choice for customers. The light in question is from Elstead, a UK company that specialises in the manufacture and distribution of quality decorative lighting. As with all our range quality is of the utmost importance to us. The Customer Care Team

Posted 4 years ago

“Excellent choice, excellent website and easy ordering. Quick delivery”

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Posted 4 years ago

Thank you on behalf of the team. Kind Regards Laura

Posted 4 years ago

“Great service highly recommend very helpful”

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Posted 4 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. Kind Regards Laura

Posted 4 years ago

“Absolutely worth the money! Very substantial outdoor light than stands out.”

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Posted 4 years ago

We are delighted you are so pleased with your purchase. Kind Regards Laura

Posted 4 years ago

“Good company and products, keeping you informed of progress of order and delivery.”

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Posted 4 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement Kind Regards Laura

Posted 4 years ago

“Excellent service. Lamp ordered late in the afternoon and arrived the following morning.”

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Posted 4 years ago

You are very welcome. Thank you. Kind Regards Laura

Posted 4 years ago

“Fantastic delivery service. Arrived next day. Lights look just as we wanted but haven’t wired up yet”

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Posted 4 years ago

You are very welcome. Thank you. Kind Regards Laura

Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews