Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You get what you order, good quality bulbs and tubes.”

Helpful Report

Posted 4 years ago

Thank you on behalf of the team. Kind Regards Laura Customer Service Advisor

Posted 4 years ago

“Light didn’t work with a switch only by motion detection you could have made this clear no not impressed”

Helpful Report

Posted 4 years ago

Thank you for taking the time to comment. I am not sure however how we could have described this PIR light differently. Had there been an option to override the sensor we would have stated as we do with other lights that have this function. Bellow are some of the specifications for this product taken directly from our website:- PIR with 6 metre and 120° detection zone Will stay lit for 45 seconds once movement is detected Will only operate once lux levels are 50 or below The Customer Care Team

Posted 4 years ago

“Lovely lights which arrived well packed and next day delivery. I am delighted.”

Helpful Report

Posted 4 years ago

We are delighted you are so pleased with your purchase. Kind Regards Laura Customer Service Advisor

Posted 4 years ago

“Great product, well worth the price paid. Sadly communication and website accuracy caused problems and a number of frustrating and confusing calls to their office.”

Helpful Report

Posted 4 years ago

We apologise if your experience shopping with us was not as it should have been. The Customer Care Team

Posted 4 years ago

“Wonderful lights, delivered in less than 24 hours!”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to comment. Kind Regards Laura Customer Service Advisor

Posted 4 years ago

“Just terrible. Paid more because they had them in stock, didn't recieve for 2 months. No communication from them, stay away!”

Helpful Report

Posted 4 years ago

I am sorry you were unhappy with your experience shopping with us. These are challenging times and unfortunately unexpected delays are occurring. We have a process of notifying our customers via email regularly on the status of their order so i am puzzled as to why you would not have received these. Thank you for providing feedback. The Customer Service Team

Posted 4 years ago

“Bought a combination of globe copper and glass pendant lights and whilst the shades look fantastic the 'rose' is rather cheap and tacky looking thin silver painted plastic which is only held in place by wedging it to the internal wiring and clip. As a result it doesnt have a continuous close contact fit with the ceiling. I am now looking for an alternative rose or block instead.”

Helpful Report

Posted 4 years ago

I am sorry you are disappointed however any customer whose purchase does not suit requirements can send it back within 90 days of the transaction. The Returns portal can be accessed via our website. The Customer Care Team

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Thank you, we look forward to you shopping with us again soon. Kind Regards Laura Customer Service Advisor

Posted 4 years ago

“Good selection & easy ordering system, goods arrived very quickly & well packaged”

Helpful Report

Posted 4 years ago

Thank you so much for your lovely feedback. Kind Regards Laura Customer Service Advisor

Posted 4 years ago

“The table lamp is absolutely stunning, it came so well packed too, no chance it could of been damaged. However, I did order the bulb too, but that was damaged, the top bit had been detached, but nothing a super glue can’t do. Overall, beautiful lamp, speedy delivery, happy customer.”

Helpful Report

Posted 4 years ago

We are very grateful for your feedback Kind Regards Laura Customer Service Advisor

Posted 4 years ago

“Very fast service. The product is good too. The light is bright, soft and dimmable which is pleasing . The 'Brass' Lamp does need to be treated with care but once in place looks great. The heads of the provided screws snapped off during tightening the bracket. I used UK screws which solved the problem”

Lighting Direct 5 star review on 21st August 2021

Helpful Report

Posted 4 years ago

Thank you for taking the time to comment. Laura

Posted 4 years ago

“Ordering via the website was easy and delivery swift. Packaging was excellent allowing fit the fact the lamp was a breakable item. Most of it was recyclable too.”

Helpful Report

Posted 4 years ago

Thank you for your comments they are are appreciated. Laura

Posted 4 years ago

“Superb service. Light bulbs well packed and speedy delivery.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to comment. Laura

Posted 4 years ago

“well designed easy to install good all-around light”

Lighting Direct 5 star review on 17th August 2021

Helpful Report

Posted 4 years ago

Thank you for your comments they are appreciated. Laura

Posted 4 years ago

“Great service and quality”

Helpful Report

Posted 4 years ago

Thank you for taking the time to comment. Laura

Posted 4 years ago

“quick and easy to order and a very quick delivery”

Helpful Report

Posted 4 years ago

Thank you for your comments they are are appreciated. Laura

Posted 4 years ago

“Very good service, great communication and the light fittings and bulbs purchased are very good quality.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to comment it is appreciated. Laura

Posted 4 years ago

“Good service”

Helpful Report

Posted 4 years ago

Thank you for taking the time to comment. Laura

Posted 4 years ago

“Excellent service. Arrived in no time.”

Helpful Report

Posted 4 years ago

We are very grateful for your feedback. Laura Customer Service Advisor

Posted 4 years ago

“The ordered item came surprisingly fast and in great condition. Highly recommend this company.”

Helpful Report

Posted 4 years ago

Thank you for your very kind comments. Laura Customer Service Advisor

Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews