Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,758 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt delivery, unusual and attractive design. Second one purchased, very pleased with it.”

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Posted 3 years ago

Many thanks for your comments. The Customer Care Team

Posted 3 years ago

“Excellent service fast delivery the LED candles are of high quality. Very authentic wax like and flame looks real not yellow fake looking like others I have had. Will be purchasing more!”

Lighting Direct 5 star review on 1st May 2022

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Posted 3 years ago

Thank you so much for providing the image. Delighted you are so pleased. The Customer Care Team

Posted 3 years ago

“I called and left a message for customer service to call back. I also sent a contact form to be called back. I have yet to have heard from lighting direct.y request to be called back was not answered.”

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Posted 3 years ago

Thank you for getting in touch. As advised on our website our offices were closed over the Bank Holiday weekend to give our hardworking team a well-deserved rest thus your message was not responded to. All communications will be dealt with today in chronological order to be fair to all customers. The Customer Care Team

Posted 3 years ago

“Lights arrived carefully packed and no long wait for their arrival. Love the lights so have ordered two more sets. Thank you”

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Posted 3 years ago

Many thanks for your very kind feedback. The Customer Care Team

Posted 3 years ago

“Great service and easy to install. Looks very smart”

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Posted 3 years ago

Thank you so much. The Customer Care Team

Posted 3 years ago

“Can’t fault the service I received from Lighting Direct. Super quick delivery and a really nice set of lights for the money.”

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Posted 3 years ago

Your comments are much appreciated - thank you very much! The Customer Care Team

Posted 3 years ago

“I have given a 5 as a rating as I cannot fault the quick and well packaged delivery. We have not fitted the outdoor lights yet but I think they will look just right installed on our new garage”

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Posted 3 years ago

Many thanks for your feedback. The Customer Care Team

Posted 3 years ago

“Came super quick Easy to fit And look very modern and smart”

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Posted 3 years ago

Many thanks for taking the time to comment. The Customer Care Team

Posted 3 years ago

“Good value and prompt delivery, would use them again.”

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Posted 3 years ago

Thanks so much. The Customer Care Team

Posted 3 years ago

“The website was very easy to navigate, the prices very competitive and the delivery very prompt. I would definitely use Lighting Direct again.”

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Posted 3 years ago

Thank you for your very kind comments. The Customer Care Team

Posted 3 years ago

“Ordered and delivered easily and quick.”

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Posted 3 years ago

Many thanks! The Customer Care Team

Posted 3 years ago

“Highly recommend lighting direct B Baker”

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Posted 3 years ago

Delighted you are so pleased! The Customer Care Team

Posted 3 years ago

“great product, easy delivery and on time Thanks a lot K”

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Posted 3 years ago

You are more than welcome! The Customer Care Team

Posted 3 years ago

“Ordering was simple and lights arrived promptly having been well packed. Would have given 5 stars but for the delivery ... On notification that a parcel was due to be delivered, knowing we would be away, there was no option to change the delivery date. Instead, we asked for the parcel to be left in a secure place and it was instead left outside the front door”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We would have been happy to instruct the carriers on your behalf. The Customer Care Team

Posted 3 years ago

“Excellent service love the lamppost I bought good price delivered next day and packed very well will definitely shop here again”

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Posted 3 years ago

Thank you, we look forward to you shopping with us again soon.

Posted 3 years ago

“Great product, fast delivery.”

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Posted 3 years ago

Thank you for your very kind comments.

Posted 3 years ago

“The items arrived the next day and were carefully packaged. They are solar bulbs for a garden tree and are being charged for 48 hours at present. Therefore I cannot comment further on them yet.”

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Posted 3 years ago

Your feedback is very much appreciated. Thank you.

Posted 3 years ago

“A superb outside light, looks great on the balcony of my flat. A high quality product. Definitely worth 5 ****”

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Posted 3 years ago

Thank you so much for your lovely feedback.

Posted 3 years ago

“On placing the order it indicated Next Day Delivery. This was useful as we needed the lights quickly as part of our kitchen installation. I also paid extra for Express Delivery. So we were disappointed to see the order confirmation after our purchase was complete indicated that the order would be split and that we would not receive the main item of the order in good time.”

Helpful Report

Posted 3 years ago

I am sorry you were unhappy with your experience shopping with us. These are challenging times and unfortunately, unexpected delays are occurring. Please accept our apologies Thank you for providing feedback. The Customer Service Team

Posted 3 years ago

“I rarely pay extra for next day delivery but needed to for this purchase and it worked perfectly. I ordered late afternoon, delivery just after midday the next day. Superb and well done. I also like the light.”

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Posted 3 years ago

Many thanks for taking the time to comment The Customer Care Team

Posted 3 years ago

Lighting Direct is rated 4.7 based on 16,758 reviews