Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,988 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 10th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to return an order and after having a problem on I phoned I Lighting Direct the help was amazing Thank you for being so helpful hence 5stars”

Helpful Report

Posted 3 years ago

You are more than welcome - we are always happy to help. The Customer Care Team

Posted 3 years ago

“Cheap plastic rubbish, awful product for a lot of money! I get the feeling they know it too.”

Helpful Report

Posted 3 years ago

We are very sorry you are disapointed with your choice. All items can be returned for refund if not found to be suitable. Our Returns Portal is available 24 hours a day, 7 days a week, via our website. The Customer Care Team

Posted 3 years ago

“Excellent product-Fast delivery-Great communication-would recommend.”

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Posted 3 years ago

We look forward to you shopping with us again very soon. The Customer Care Team

Posted 3 years ago

“Easy to order. Arrived in good time , well packaged and in good condition.”

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Posted 3 years ago

Thank you so much. The Customer Care Team

Posted 3 years ago

“The touch light I ordered didn’t make sense and can’t get it to work. It has 2 prongs and a separate plug which don’t seem compatible.”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. Any product can be returned if not suitable for requirements or if there is any issue. Returns can be initiated on our website 24 hours a day, seven days a week. The Customer Care Team

Posted 3 years ago

“Hello, While mounting the first coach lantern I purchased (3 in total) I noticed a design issue. The lamp in question uses dome nuts that requires the screws to be at the right length. If the screws are too long the end of the screw would hit the bottom of the dome nut and the whole assembly will be loose. This is exactly what happens with your coach lamps. The screws between the plastic mounting plate and the metal body of the lamp are too long so the lamp assembly is loose although the 2 dome nuts are tighten to their maximum. I had 3 options to fix this and ensure a tight assembly: - replace the screws with shorter ones - shorten the screws by about 3mm - insert washers or a second nut to act as packers. I decided to add a second nut (brass so it won’t rust) for both mounting screws. I can send you a picture if you want but if you perform a test by simply tightening the 2 dome nuts to their max or by measuring the length of the screws. You will see they are too long leading to a loose assembly when fitted to the wall. Looking forward to your feedback. Thanks and regards, Damien”

Helpful Report

Posted 3 years ago

Thank you for taking the time to offer feedback. One of our most popular lights which has been excellently received by our customers particularly for its price point. The Customer Care Team

Posted 3 years ago

“Only 4 stars as haven't tested the fittings yet. Easy website and ordering procedure. Delivery was good and on time. Not tested out the light fittings yet but if all is good I will use again as we really like the design and would like the same throughout the house.”

Helpful Report

Posted 3 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. The Customer Care Team

Posted 3 years ago

“The design of the light great but a bit disappointed with the light output not as bright as we hoped”

Helpful Report

Posted 3 years ago

Any customer who is not entirely happy with their purchase can return this under our 30 I return process, just contact our customer service team who will be happy to help. The Customer Care Team

Posted 3 years ago

“Very disappointed that you have no idea how hard it is living in rural areas. Charging highlands and island rates in Aberdeenshire ! . I also don’t think you should charge extra anywhere in the Uk. I bet you don’t change extra for Cornwall”

Helpful Report

Posted 3 years ago

Thank you for getting in touch. The carriers denote charges based on certain postcodes unfortunately and these are then subsidised by Lighting Direct. We do our very best to keep charges to a minimum and have not increased our delivery costs despite the significant fuel price rises. The Customer Care Team

Posted 3 years ago

“Very good services quality items and prompt delivery”

Helpful Report

Posted 3 years ago

Thank you for your custom. The Customer Care Team

Posted 3 years ago

“Amazing ordered and had Delivary nxt day”

Helpful Report

Posted 3 years ago

You are welcome! The Customer Care Team

Posted 3 years ago

“First time I've used this company.Great service”

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Posted 3 years ago

Thank you so much. The Customer Care Team

Posted 3 years ago

“good service and good product”

Helpful Report

Posted 3 years ago

Many thanks. The Customer Care Team

Posted 3 years ago

“Prompt delivery and very well packaged. I’ve used Lighting Direct before and find it to be good value for money and prompt service.”

Helpful Report

Posted 3 years ago

Many thanks for your returning custom. The Customer Care Team

Posted 3 years ago

“Items arrived quicker than expected”

Helpful Report

Posted 3 years ago

Thank you for your very kind comments. The Customer Care Team

Posted 3 years ago

“Great service.”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. The Customer Care Team

Posted 3 years ago

“Excellent”

Helpful Report

Posted 3 years ago

Thank you so much. The Customer Care Team

Posted 3 years ago

“Good value for your money and pleased with them”

Helpful Report

Posted 3 years ago

We are very grateful for your feedback. The Customer Care Team

Posted 3 years ago

“Good selection of lighting at competitive prices. I would use your site again .”

Helpful Report

Posted 3 years ago

Many thanks. The Customer Care Team

Posted 3 years ago

“Thank you for sending the lamp so quickly it arrived next day it’s being put up it works brilliant and it looks smart , and good & a very good choice in lamps the frosted glass was also a good choice and I am very pleased with it”

Helpful Report

Posted 3 years ago

Delighted you are so pleased with your choice. The Customer Care Team

Posted 3 years ago

Lighting Direct is rated 4.7 based on 16,988 reviews