Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,758 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the wait for the lights was a little longer than expected the communication was brilliant, I was emailed regularly with updates and expected dates for the delivery. The quality of the wall lights are of a high standard and will definitely be buying from lighting direct again.”

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Posted 2 years ago

We are very grateful for your feedback.

Posted 2 years ago

“Speed of delivery and quality of product excellent. Would use again!”

Lighting Direct 5 star review on 22nd May 2022

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Posted 2 years ago

Thank you so much. Your comments are much appreciated. The Customer Care Team

Posted 2 years ago

“Superb customer service delivery next day well packaged items , I am delighted to recommend this company”

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Posted 2 years ago

Thank you, we look forward to you shopping with us again soon.

Posted 2 years ago

“Good selection, reasonable prices, fast delivery. Would use again.”

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Posted 2 years ago

Thank you, we look forward to you shopping with us again soon.

Posted 2 years ago

“Very impressive service throughout, easy ordering online process for Syndeo LED light items and selected free 3 day delivery, so a nice surprise when APC advised delivery would be next day ! And goods received 25 hrs after ordering .... Thanks”

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Posted 2 years ago

Thank you so much for your lovely feedback.

Posted 2 years ago

“Very pleased with my purchase of outdoor solar lights from Lighting Direct, well packaged too and extremely quick delivery, Thank you.”

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Posted 2 years ago

You are more than welcome. The Customer Care Team

Posted 2 years ago

“Order arrived very quickly but unfortunately one of the solar lights was broken in box so had to send back”

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Posted 2 years ago

Apologies, despite best endeavours periodically damage occurs in transit. The Customer Care Team

Posted 2 years ago

“Excellent service, thankyou.”

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Posted 2 years ago

You are welcome - thank you for your order. The Customer Care Team

Posted 2 years ago

“Lightening fast delivery, good quality product”

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Posted 2 years ago

Many thanks, The Customer Care Team

Posted 2 years ago

“I live in Jersey so I required some outdoor lights for a coastal area. Found just what I wanted from Lighting Direct. Very good choice and the delivery was excellent. I contacted them through email with a question and they replied immediately. Would recommend!”

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Posted 3 years ago

Your feedback is very much appreciated - thank you! The Customer Care Team

Posted 2 years ago

“I am returning an outdoor wall lamp and the person I spoke to in customer care re this was very helpful”

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Posted 3 years ago

You are more than welcome - here to help. The Customer Care Team

Posted 2 years ago

“Perfect & excellent service”

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Posted 3 years ago

We are very thankful for your very kind comments.

Posted 2 years ago

“I have used Lighting Direct many times before and as always have had excellent service. I have only given 4 this time as one of my items on Order No. 200549458 was damaged. This was reported today and you are arranging a new light to be sent out. According to my conversation with you this should be sent to the courier today and I should receive the new light sometime in the next 2 days. However the return process has been very easy to navigate through and print the labels and book the couriers. Your Team have been very polite and very helpful. Answering the phone and talking to them have made this customer experience very positive. Hopefully all will be resolved by the week ending. Thank you and the Team for your politeness and your willingness to help”

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Posted 3 years ago

You are more than welcome. Apologies for any inconvenience caused due to your order being damaged on arrival. The Customer Care Team

Posted 2 years ago

“Brilliant customer care and support combined with a high standard of service. Excellent product quality. Couldn't fault them”

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Posted 3 years ago

Thank you so much for your lovely feedback. The Customer Care Team

Posted 2 years ago

“Lovely lights”

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Posted 3 years ago

Thank you! The Customer Care Team

Posted 3 years ago

“Excellent choice on website. Prices and delivery very good.”

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Posted 3 years ago

Thank you so much for your lovely comments. The Customer Care Team

Posted 3 years ago

“Happy with purchase. Good comms/quick easy delivery”

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Posted 3 years ago

Thank you so much for your lovely feedback.

Posted 3 years ago

“Very easy to deal with via the website with clear buying options. Chosen product arrived exactly as advertised and was perfect for my project Very happy with service and down lights”

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Posted 3 years ago

Thank you so much for your lovely feedback.

Posted 3 years ago

“This is a compact, stylish little picture light which has a directable light and looks good. Quite happy with this purchase”

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Posted 3 years ago

We are delighted you are pleased with your purchase.

Posted 3 years ago

“Easy to order - excellent quality - quick shipment and delivery. All on all a first class experience in all respects.”

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Posted 3 years ago

Your feedback is much appreciated - thank you. The Customer Care Team

Posted 3 years ago

Lighting Direct is rated 4.7 based on 16,758 reviews