Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,758 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my lights hence the 2 Star review. This is frustrating as I order on Monday and am still waiting as of this evening despite paying for Express Delivery which should be delivered within 1-2 days. No idea what the lights look like, however bought Elstead as I have previously had lights from this brand which have always been quality. Lighting Direct - sort out your delivery and communicate with your customers.”

Helpful Report

Posted 2 years ago

Sincere apologies for the delay. The parcel left us on time on the 31st. However, a delay at the depot resulted in it being caught up with the Jubilee bank holidays of Thurs 2nd & Friday 3rd June which meant delivery did not take place until Monday 6th. Our Teams were on a break then also hence no response to your communications at the time We have of course refunded your delivery charge and regret any inconvenience this situation caused. The Customer Care Team

Posted 2 years ago

“Excellent service, thank you . Please can you e mail me an invoice r for my last purchase. many thanks Mike Taylor Order no #200568615”

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Posted 2 years ago

Many thanks for taking the time to comment, I have arranged for an invoice to be sent. The Customer Care Team

Posted 2 years ago

“Well made product at a good price point with super fast delivery.”

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Posted 2 years ago

We are delighted you are so pleased with your purchase The Customer Care Team

Posted 2 years ago

“Great prices. Great product. Fast delivery.”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“Super quick delivery, well packaged when arrived and all lights in good working order, will definitely be ordering from Lighting Direct again.”

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Posted 2 years ago

Thank you - much appreciated. The Customer Care Team

Posted 2 years ago

“Very simple to use but with a huge variety…and prices are fantastic…”

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Posted 2 years ago

We are very grateful for your lovely feedback. The Customer Care Team

Posted 2 years ago

“I have still not received my light bulbs.I am told the parcel arrived yesterrday and that noone was in. I have been at home all the time and no card was left Angela Fairney.”

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Posted 2 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 2 years ago

“Great service package arrived a day earlier John”

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Posted 2 years ago

Thank you so much for your lovely feedback.

Posted 2 years ago

“Excellent service and fast delivery. Product is as advertised”

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Posted 2 years ago

Thank you so much for your lovely feedback.

Posted 2 years ago

“Great service and lights delivered promptly. Lights exactly as described.”

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Posted 2 years ago

Thank you so much for your lovely feedback.

Posted 2 years ago

“Good selection of outdoor lighting at genuinely good prices. Our order arrived on time and in perfect condition. Very pleased with the style and can't wait to have them installed.”

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Posted 2 years ago

Thank you so much for your lovely feedback.

Posted 2 years ago

“It was as explained on the website. The lighting was neat and of high quality. I certainly will use the store for further lighting we need in our house.”

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Posted 2 years ago

We are delighted you are so pleased with your purchase.

Posted 2 years ago

“Dry quick and efficient service from start to finish. This was my first time using direct but would definitely use them again. Thanks”

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Posted 2 years ago

Thank you so much for your lovely feedback.

Posted 2 years ago

“DElivered what was ordered and on time. Thanks”

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Posted 2 years ago

Thank you, we look forward to you shopping with us again soon.

Posted 2 years ago

“Delivery service was excellent. The light is well made and looks exactly like the picture.”

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Posted 2 years ago

Thank you so much for your lovely feedback.

Posted 2 years ago

“very poor quality, all lamps had to be glued”

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Posted 2 years ago

Thank you for getting in touch. You purchased the Suri Solar Lights at £4.50 for a pack of four wall lights. We would have liked to have had the opportunity to resolve matters for you however our team have no note of any contact in this regard. The Customer Care Team

Posted 2 years ago

“Very quick delivery. Excellent looking lights.”

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Posted 2 years ago

We are delighted you are so pleased with your purchase.

Posted 2 years ago

“Fast well packed & beautiful”

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Posted 2 years ago

We are delighted you are so pleased with your purchase.

Posted 2 years ago

“Fast service with produce in good condition and no hassle. Would use again.”

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Posted 2 years ago

Thank you so much for your lovely feedback.

Posted 2 years ago

“Excellent service and product.”

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Posted 2 years ago

Lighting Direct is rated 4.7 based on 16,758 reviews