Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,776 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and OK quality but the description didn't mention that the lights were LED (or I must have missed it) so rather brighter than I had expected.”

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Posted 6 years ago

“Product not yet arrived ! (13.5.2020)”

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Posted 5 years ago

“The item was fine but the delivery time was way off seeing as I had paid for a rapid delivery”

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Posted 5 years ago

“Service and delivery excellent.”

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Posted 6 years ago

“Delivery was as expected.”

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Posted 5 years ago

“Good product but delivery with Hermes was second rate.”

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Posted 5 years ago

“Excellent service but only ordering a small cable connection less than two foot came in a box with packing when it would have been easier send it in a Jiffy bag and save on delivery charges.”

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Posted 5 years ago

“I ordered the light on 28th May and it was despatched on that day according to the invoice I received. I paid extra for Express delivery 1-2 days and unfortunately the item was not delivered until 2nd June which is hardly "express "Not quite as swift”

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Posted 5 years ago

“They initially sent an incorrect item and although the replacement came very quickly and efficiently, I was slightly perturbed by the amount of packaging used for just one item. It was totally excessive in my opinion and may stop me using them again. Good service overall.”

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Posted 7 years ago

“Good product well packaged. BUT 1 of 3 small arms that hold light bulb away from glass shade was missing. I fabricated replacement arm so I did not have to return light fitting. In the "instructions" section I requested despatch was delayed by a few days but this was ignored. Customer services contacted me to explain that despatch is automated & that instructions section is not seen by Lighting-Direct. The purpose & limitations of the "instructions" box need to be clearly explained to those buying products.”

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Posted 8 years ago

“Product was as described and posted promptly. However this particular porch light instructions on how to fit I found difficult to understand. I ended up getting my local electrician to fit it and even he found it 'fiddly'!”

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Posted 5 years ago

“The supplied product was incorrectly wired and very difficult to fit due to poor design of the the fixings. I had to carry out remedial work before the light would work as it should. I brought this to the attention of Lighting Direct who thanked me for the feedback and said that their purchasing team would be informed. I've heard nothing since nor received any form of compensation for the faulty product and the work I had to carry out on it. This Company could definitely have done better!”

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Posted 5 years ago

“You did well,but sadly your courier company delayed delivery for over 2 days from original promised day/time.”

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Posted 5 years ago

“The light is great.But it did take a month to arrive.The batteries turned up less than 24hrs after my order.But,i got 24 AAA and 2 C2.I needed 2 AAA and 8 C2.It cost me £14 to get the C2 batteries.It still looks good above a David Bowie print tho.Just a bit pissed off with time it took and having to buy more batteries.Thanks Dave”

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Posted 8 years ago

“Having ordered items online, I needed to amend the order and add some led lamps. I was unable to add them to my basket - the facility simply doesn't exist on the website. I then emailed the company and received an automated reply advising they were 'busy' and to call the 0800 number instead. I rang, no reply and left a message with contact details - no response. So my advice is, check before you order because you won't be able to amend it afterwards, you cant contact them and the company won't contact you. Apart from that, my original order was fine.”

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Posted 6 years ago

“Quite slow delivery but biggest issue was quality of product. very poor, missing some parts and extremely difficult to install. Wouldn't buy again.”

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Posted 7 years ago

“We paid fro 1-2 day delivery. It was delivered in 4. We asked for a refund of the fast delivery fee. Nothing”

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Posted 4 years ago

“Lamp is nice but there is a bit of paint missing on the base. Was cheap though.”

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Posted 5 years ago

“Fast efficient services good website, but once they get your email they send a marketing email every two days, and you cannot alter the interval so I unsubscribed and will probably forget them. Why not have a more granular way of selecting the number of emails I would rather have a email every month.”

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Posted 8 years ago

“Service was very good and delivery was spot on. I am slightly disappointed by the product though and I feel the description on the website could have been more accurate”

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Posted 7 years ago

Lighting Direct is rated 4.7 based on 16,776 reviews