Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,776 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lights look great and were delivered safely and quickly but can't comment on their function yet as not installed in our new home yet. However, I was very annoyed at having to pay for delivery to the Highlands of Scotland when the t&c states that delivery is free. I am pretty sure that Parcel Force who delivered them don't charge extra for delivering to the mainland just a wee bit north of Inverness. This is the first time I have been charged extra for delivery because of my address.”

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Posted 5 years ago

“They used Hermes as a courier - regularly unreliable in my personal experience.”

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Posted 5 years ago

“Delivery was timely but one item has been received badly damaged, beyond repair more care and more protection would have helped”

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Posted 8 years ago

“Unfortunately one of the 5 lights ordered arrived damaged, packaging could have been better and may have prevented this. Quality of product not great as the fixing holes in the base plate are not in line which makes fixing the up and down light very arkward and time taking.”

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Posted 4 years ago

“Service was fine. Far too much packaging for a few bulbs.”

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Posted 5 years ago

“Delivered 3 weeks late”

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Posted 6 years ago

“The product itself is very good, looks nice and good quality. I was dissapointed with the delivery. I opted to reschedule but it still got it delivered on the original day stated in my email.”

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Posted 8 years ago

“Initially Good response from customer services however, I am still waiting for an answer to my problem then I will rate my experience”

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Posted 5 years ago

“Delivery first rate. The online site was easy to navigate. Charged twice for delivery as I ordered lamps separately.. Orders placed 3 mins apart. Asked for discretionary refund..denied. NOT good Customer Relations.”

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Posted 5 years ago

“There is a problem with the base of the unit, suspect, the base was changed to replace another faulty unit. Still awaiting collection by DPD”

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Posted 7 years ago

“I am waiting for a dispute to be resolved so my review is negative due to the inconvenience and loss of money this item caused me. However the other items I received seem to be as described and normal quality. I returned a reading lamp that was in their clearance sale that was damaged when I received it but the returns department at Lighting - direct are implying that I damaged it and refused to accept the return by a refund. It was a reading lamp that was made in China and had a two pin plug rather than a UK plug. That aside, the lamp was atrociously packaged in a rough box that had been bumped about and was held together with white tape that oozed glue. The polystyrene inside the box was cellotapetd up but already broken; it held the base of the lamp, but the shade was just packed loose in the box and it was dented. The whole lamp appeared not to be of reasonable quality, the shade thin and cardboard-like. I did not like it and it was damaged. I phoned Lighting -direct immediately and was emailed instructions of how to return it. I did not like the returns service using DPD. Nothing wrong with DPD but the website was unclear about the pick up point and with numerous instructions and it did not confirm immediately that the booking had been accepted - it said it emailed a return sticker but did not attach to the first email. The attachment arrived later and as I tried again, it ended up booking the return 3 times and deducting £15 from my bank just to return a poorly packed, shoddy £50 sale lamp. Personally I don't think I will deal with this company again, because I cannot be sure of the quality of the goods they are selling nor of their ability to give customer service. I have yet to see if they will believe me and actually change their mind about not refunding me. So far this mistake has cost me £65. It has cost them a customer.”

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Posted 5 years ago

“Package had been opened before and was missing product info and contained two sets of fastening giving concern it had been sold previously & returned. The light was very low quality & appeared to be half the value paid The light had to be fitted because it was needed urgently to aid elderly person otherwise would've been returned”

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Posted 5 years ago

“Well packaged to protect fragile items, maybe better instructions or guidance would have help”

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Posted 8 years ago

“After payment taken informed some goods out of stock. Sought clarification by phone and e mail of what these were so order could me amended but no response received. Order received in full some days later. Feedback would have been helpful while waiting”

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Posted 6 years ago

“I dont have my lights as yet, however this is my error as address was incorrect. Have however advised twice of this and parcel still with FedEx somewhere!”

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Posted 8 years ago

“Good product at a reasonable price and good delivery. Let down by very short range remote control which will not transmit through windows requiring you to go outside to switch the light”

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Posted 8 years ago

Lighting Direct is rated 4.7 based on 16,776 reviews