Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,758 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service thanks”

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Posted 2 years ago

We are delighted you are so pleased with your purchase. The Customer Care Team

Posted 2 years ago

“Excellent service and great prices i would recommend Lightning Direct to anyone.”

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Posted 2 years ago

Thank you for your very kind comments The Customer Care Team

Posted 2 years ago

“Great selection of lights, good prices, quality products, easy to order and fast delivery.”

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Posted 2 years ago

Thank you so much for your feedback. The Customer Care Team

Posted 2 years ago

“The Eterna light fitting product details quoted a 12m detection range but the actual instructions received quoted a detection range of 6m. That was disappointing that the distributor were not up to date https://www.lighting-direct.co.uk/eterna-12w-led-outdoor-flush-light-with-microwave-movement-sensor.html”

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Posted 2 years ago

We are delighted you are so pleased with your purchase. The Customer Care Team

Posted 2 years ago

“I received my light today - It was delivered promply and packed to perfection. No problem so far. I unpacked the light ,followed all the instructions and although a bit fiddly fitted it successfully in an hour or so. The problem came when I tried to adjust the PIR sensor for night time movement only and the light remained on and the sensor adjustment had no effect - I can only conclude the PIR was faulty since the adjustment screw went round and round to no effect. To put it bluntly I was disappointed and brassed off with all the effort I had put in - such is life!!”

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Posted 2 years ago

Sorry to hear you are not happy with your PIR light. Our Sales Team are always happy to offer technical support if needed on any of our products. They can be contacted via sales@lighting-direct.co.uk or on 0345 646 1137, Option 1. The Customer Care Team

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

We are delighted you are so pleased with your purchase. The Customer Care Team

Posted 2 years ago

“Really impressed with these lights! Thank you”

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Posted 2 years ago

We very much appreciate you getting in touch. The Customer Care Team

Posted 2 years ago

“Quality service Quality product 👍”

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Posted 2 years ago

We are very grateful for your feedback. The Customer Care Team

Posted 2 years ago

“Very prompt service, haven't actually unwrapped the lamp yet”

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Posted 2 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. The Customer Care Team

Posted 2 years ago

“Next day delivery; painless and efficient service”

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Posted 2 years ago

We very much appreciate you getting in touch. The Customer Care Team

Posted 2 years ago

“Very impressed with Lighting Direct. Easy ordering, quick delivery and excellent product. Will be ordering again”

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Posted 2 years ago

Thank you, we look forward to you shopping with us again soon.

Posted 2 years ago

“Extremely pleased with ordering and fast delivery of lights ordered , very well packaged and loving the Amalfi wall lights ordered, can't wait to see them on the walls , thank you for a great service.Highly recommend.”

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Posted 2 years ago

Thank you so much for your lovely feedback.

Posted 2 years ago

“Item arrived promptly, well packaged. Disappointed by the amount of plastic for such a costly lamp.”

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Posted 2 years ago

Sorry to read you are disappointed with your choice. However, your order was as per the link below, a picture light of metal manufacture and not plastic. Have you reviewed the correct product? https://www.lighting-direct.co.uk/large-battery-operated-led-picture-light-satin-nickel.html Any customer who does not wish to keep their order can send back to us for refund using our very straightforward returns portal on our website. The Customer Care Team

Posted 2 years ago

“Item good value for money, great quality and well packaged speedy delivery.Would recommend !”

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Posted 2 years ago

Thank you so much for your lovely feedback.

Posted 2 years ago

“Good service fast delivery and nice product”

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Posted 2 years ago

Thank you, we look forward to you shopping with us again soon.

Posted 2 years ago

“I placed my order on then14th July and paid for the 1-2 delivery, 3days later not had a message sayimg it has been disparched so will be another few days atleast. The order process was simple and easy to do but as yet I cannot review the product!”

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Posted 2 years ago

Apologies for the unexpected delay with your order. The Customer Care Team

Posted 2 years ago

“Product dispatched very quickly, received next day. Very competitive price”

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Posted 2 years ago

Thank you so much for your lovely feedback.

Posted 2 years ago

“Very quick service came next day after ordering , love my lamp looks alot more expensive than what it was”

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Posted 2 years ago

Thank you, we look forward to you shopping with us again soon.

Posted 2 years ago

“Great light, fast delivery”

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Posted 2 years ago

Thank you, we look forward to you shopping with us again soon.

Posted 2 years ago

“Lamp is great but very disappointed with the actual light as it states warm white light but the one I have received is cold white which looks out of place.”

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Posted 2 years ago

Thank you for getting in touch. The "warm white" spectrum is from 2000K to 3000K on the Kelvin scale and I can confirm the light you purchased is definitely on this spectrum. It may look slightly different to other warm white lights you have as they may be nearer the 2000K end of the spectrum but still classed as warm white. The Customer Care Team

Posted 2 years ago

Lighting Direct is rated 4.7 based on 16,758 reviews