Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,774 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was good, but the customer service is not accessible enough. Instead of just posting me a missing plug, I had to wait a week and receive a whole new product and then go through a returns procedure and exchange too many emails. It shows that the company has little regards for the environment, and the lack of a phone number for customers combined with web forms which are not suitable for UK addresses makes me question where their focus is.”

Helpful Report

Posted 4 years ago

Our focus is 100% on our customer service. Working remotely and other challenges related to covid left us at times temporarily without a full team and resulted in our responses being a little slower than usual. We do not stock component parts of our products hence a replacement set of string lights was sent to you. We are based in Buckinghamshire, UK, so not sure what you mean regarding having "forms" not suitable for UK addresses. The Customer Care Team

Posted 3 years ago

“I haven’t received my purchase yet”

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Posted 4 years ago

We apologise for the delay. The Customer Care Team

Posted 3 years ago

“The ordering process was simple. Initial communication thereafter was excellent - I was advised the items were out of stock but expected 17 November and with me approx 20 November. Downhill after that - the deadlines mentioned came and went - I emailed and phoned asking for an update - no response but eventually an email arrived advising despatch. As yet the items are still packaged awaiting our electrician fitting them - accordingly I cannot comment on quality but they look good.”

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Posted 4 years ago

So sorry for the delay. We passed on dates in good faith however unfortunately there were unexpected delays with items coming in from overseas. We hope you are delighted with your choices. The Customer Care Team

Posted 3 years ago

“Products look great, but they should consider changing couriers (APC). We ordered 4 packages, only 3 arrived. They cut you off when you call them, and do not respond to emails. Guess we just have to hope it turns up! Order I1336142 if anyone's reading this that can advise.”

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Posted 4 years ago

Apologies, the customer care team is always happy to assist in situations such as this.

Posted 3 years ago

“The dimensions advertised are inaccurate and or misleading. The post base is approx 125mm diameter but the post width is only 76mm approx.”

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Posted 4 years ago

Thank you for getting in touch. As can be seen from the image there is a collar round the base of these tubular lights. We give the dimension of this section, the widest part, to assist with installation. The Customer Care Team

Posted 3 years ago

“|Whilst i love my purchase of your most expensive light i am upset that within days following purchase you offered the same light with a free table light.”

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Posted 4 years ago

Thank you for your feedback. Like all retailers we have various promotions throughout the year. I am sorry you missed out on this occasion. The Customer Care Team

Posted 3 years ago

“Quick delivery but let down by poor packing goods arrived broken as yet no news from your sales Neil longhurst”

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Posted 4 years ago

So sorry to hear this. Despite best endeavours our products are fragile and periodically damage is caused in transit.

Posted 3 years ago

“This is a very stylish and attractive fitting but I am very concerned with the cost of renewing the three AA batteries. After only two evenings, about 8 hours, the light is very poor and it looks as if I will have to replace the batteries every three days or limit the amount of time we can use the light which defeats the object of having it. We feel we should have been warned of this problem and I am considering returning it. Peter Bridgeman”

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Posted 4 years ago

I am sorry you are disappointed with your purchase. I note batteries were not included with your order so I trust good quality batters such as Duracell are being used which will should make a difference. That said a battery will always have a finite amount of charge and thus battery operated products will need replenishing periodically. The Customer Care Team

Posted 3 years ago

“I’ve ordered from you a few times but my recent order still hasn’t arrived 2 weeks after ordering and I have had to chase to see where it is . Once I had emailed you were quick to respond though. Sadly it still hasn’t come !”

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Posted 4 years ago

“Nice light, extremely small, a little over priced really.”

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Posted 4 years ago

“Fast service. Quite expensive though.”

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Posted 5 years ago

“Could not give 5 stars for the following reasons. 1) I registered as a new member but the site would not let me back into my account, when phoning them they were not very helpful. I still can't get back in. 2) They do not tell you if the item has been posted, therefore you are left waiting on a delivery date. As for the prices and item I would give 5 stars as they were both excellent.”

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Posted 7 years ago

“delivery was surposed to be next day ,i phoned you after waiting 2 days you said item had gone missing from fedx and i had to wait 2 more days, not very good.”

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Posted 8 years ago

“Delayed, delayed but finally arrived. If you?re in a rush don?t bank on them arriving in time”

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Posted 7 years ago

“Lights arrived all intact in good time. Surprised that they feel rather cheap plastic. they look ok, and were easy to wire in, but do buzz and flicker when first turned on, but after turning off and on again seem to settle down. we wanted them for a living room, though we'll mainly use side lights, so we have yet to see how if that will annoy us,”

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Posted 7 years ago

“Payment was taken in two parts which got the bank fraud team enquiring why. After speaking to your customer care team I had to phone fraud team and explain it to them. Surely you can take full payment by your accounts dept.”

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Posted 7 years ago

“I was very pleased with the service regarding the main item i ordered but the lightbulb that was recommended to use with the light was the wrong size and was a bit of a nuisance to find, i emailed them just to point this out but haven't heard back, probably an oversight and not that bigger deal”

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Posted 7 years ago

“Did not arrive in time”

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Posted 5 years ago

“I miss read that cables are not included but why not selling something complete, why do I have to search now for a cable and plug.”

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Posted 7 years ago

“Quicker, efficient communication.”

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Posted 7 years ago

Lighting Direct is rated 4.7 based on 16,774 reviews