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Lighting Direct Reviews

4.7 Rating 16,502 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,502 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased two Eterna under cupboard to replace existing. Although the supplied items were the correct part nos. the connection were different. I requested a link cable to fit the new items but was told that Lightning Direct do not supply that item. I’m now ringing round to locate the cable. Not happy”

Posted 2 years ago

I apologise but the link cable is not in our range. These under cabinet lights can be linked together if you remove the cap from one end which we did explain at the time. The Customer Care Team

Posted 2 years ago

“Good! But very expensive!”

Posted 3 years ago

You purchased a beautiful touch table lamp from a manufacturer excelling in quality. I would have to express surprise at your feedback at £29.50 being very expensive. The product could have been returned if not to your liking once it arrived. The Customer Care Team

Posted 2 years ago

“good price, lightening fast next day delivery, my only issue was that although there were very general wiring instructions there was nothing related to the operation inparticular the PIR distance & time on settings which according to the website & other reviews is supposed to be adjustable”

Posted 3 years ago

We are sorry you experienced problems operating the functions on this very popular product. Customers can contact our Technical Team if any assistance is required. The Customer Care Team

Posted 2 years ago

“I am pleased with what I have been sent my only complaint is that one of the light fittings was out of stock and when i ordered it it didn’t say they were. Which was disappointing. I have sent a message to ask when they will be in but I have only received a general electronic response so far, if you can help on this please respond. Pauline miller”

Posted 3 years ago

Thank you for getting in touch. We responded to your yesterday, 3rd February at 15:33 via email. This email has been re-sent just a few moments ago. Regards Patricia Customer Care Manager

Posted 3 years ago

“I ordered 4 light bulbs; 3 were as ordered but one was incorrectly boxed: it was a screw fitting in a bayonet box... so 75% success only.”

Posted 3 years ago

So sorry our warehouse team made an error. The Customer Service Team

Posted 2 years ago

“Product great just a shame delivery took much longer than expected”

Posted 3 years ago

Yes, apologies. Unexpected delays are occurring at the moment. We are grateful for our customer's patience during these challenging times.

Posted 2 years ago

“Beautiful high quality lights however the delivery by Hermes was very poor. If I had known that they used Hermes I would have considered another supplier.”

Posted 3 years ago

We are sorry you are not satisfied. Hermes like all other carriers at the moment are dealing with the various challenges caused by Covid. The Customer Care Team

Posted 2 years ago

“the delivery of the goods has been very poor. i was not notified when delivery was to take place so was at work. next day did not hear delivery although in room at side if front door and they did not rung the bell. contacted delivery firm on 23/12/20 but phone cuts off sent e-mail and had no response. so as yet di not have my order. i have sent another email asking to deliver on 29/12/20. hope you cannsirt this as do nit want lights being returned to you. thanks”

Posted 3 years ago

So sorry Doreen. That should not have happened. An email and a text is usually sent to notify customers of the delivery timeslot. We are very surprised this did not happen in this case. The Customer Care Team

Posted 2 years ago

“My order took a month to arrive. I had one email on the 20th November informing me of a delay and that my order would arrive on the 2nd December. However, after 2 unanswered emails, my 3rd was finally answered and my order arrived on the 20th December! Communication was definitely poor and for a long time I didn’t think I would ever receive my order!”

Posted 3 years ago

Sincere apologies for the delay with your order which was unavoidable. We were awaiting stock arriving at our warehouse from overseas. We have note of three email responses in reply to you delivery queries. Thank you for your customer. The Customer Care Team

Posted 2 years ago

“Deliver not COVID secure...come on we’ve been living with this for months.”

Posted 3 years ago

I'm sorry, not sure of the meaning of your feedback. Perhaps you could expand. The Customer Care Team

Posted 2 years ago

“The product was good, but the customer service is not accessible enough. Instead of just posting me a missing plug, I had to wait a week and receive a whole new product and then go through a returns procedure and exchange too many emails. It shows that the company has little regards for the environment, and the lack of a phone number for customers combined with web forms which are not suitable for UK addresses makes me question where their focus is.”

Posted 3 years ago

Our focus is 100% on our customer service. Working remotely and other challenges related to covid left us at times temporarily without a full team and resulted in our responses being a little slower than usual. We do not stock component parts of our products hence a replacement set of string lights was sent to you. We are based in Buckinghamshire, UK, so not sure what you mean regarding having "forms" not suitable for UK addresses. The Customer Care Team

Posted 2 years ago

“I haven’t received my purchase yet”

Posted 3 years ago

We apologise for the delay. The Customer Care Team

Posted 2 years ago

“The ordering process was simple. Initial communication thereafter was excellent - I was advised the items were out of stock but expected 17 November and with me approx 20 November. Downhill after that - the deadlines mentioned came and went - I emailed and phoned asking for an update - no response but eventually an email arrived advising despatch. As yet the items are still packaged awaiting our electrician fitting them - accordingly I cannot comment on quality but they look good.”

Posted 3 years ago

So sorry for the delay. We passed on dates in good faith however unfortunately there were unexpected delays with items coming in from overseas. We hope you are delighted with your choices. The Customer Care Team

Posted 2 years ago

“Products look great, but they should consider changing couriers (APC). We ordered 4 packages, only 3 arrived. They cut you off when you call them, and do not respond to emails. Guess we just have to hope it turns up! Order I1336142 if anyone's reading this that can advise.”

Posted 3 years ago

Apologies, the customer care team is always happy to assist in situations such as this.

Posted 2 years ago

“The dimensions advertised are inaccurate and or misleading. The post base is approx 125mm diameter but the post width is only 76mm approx.”

Posted 3 years ago

Thank you for getting in touch. As can be seen from the image there is a collar round the base of these tubular lights. We give the dimension of this section, the widest part, to assist with installation. The Customer Care Team

Posted 2 years ago

“|Whilst i love my purchase of your most expensive light i am upset that within days following purchase you offered the same light with a free table light.”

Posted 3 years ago

Thank you for your feedback. Like all retailers we have various promotions throughout the year. I am sorry you missed out on this occasion. The Customer Care Team

Posted 2 years ago

“Quick delivery but let down by poor packing goods arrived broken as yet no news from your sales Neil longhurst”

Posted 3 years ago

So sorry to hear this. Despite best endeavours our products are fragile and periodically damage is caused in transit.

Posted 2 years ago

“This is a very stylish and attractive fitting but I am very concerned with the cost of renewing the three AA batteries. After only two evenings, about 8 hours, the light is very poor and it looks as if I will have to replace the batteries every three days or limit the amount of time we can use the light which defeats the object of having it. We feel we should have been warned of this problem and I am considering returning it. Peter Bridgeman”

Posted 3 years ago

I am sorry you are disappointed with your purchase. I note batteries were not included with your order so I trust good quality batters such as Duracell are being used which will should make a difference. That said a battery will always have a finite amount of charge and thus battery operated products will need replenishing periodically. The Customer Care Team

Posted 2 years ago

“I’ve ordered from you a few times but my recent order still hasn’t arrived 2 weeks after ordering and I have had to chase to see where it is . Once I had emailed you were quick to respond though. Sadly it still hasn’t come !”

Posted 3 years ago

“Nice light, extremely small, a little over priced really.”

Posted 3 years ago

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Lighting Direct is rated 4.7 based on 16,502 reviews