Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,774 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received bulbs by express delivery but no lamps!! No indication on the paperwork of when we will receive the 2 lamps!”

Helpful Report

Posted 3 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 3 years ago

“Excellent service but wall lights not so good. Difficult to install not enough room at the back for junction box. When eventually installed they do look nice”

Helpful Report

Posted 3 years ago

I am sorry you had a problem with the installation of the lights. Not feedback we have received from other customers who purchased these very popular lights. Thank you for getting in touch. The Customer Care Team

Posted 3 years ago

“Still waiting for my floor lamp to be delivered despite paying for express delivery and expecting it 2 days ago …. So unable to comment on quality of item”

Helpful Report

Posted 3 years ago

Apologies your order arrived a day later than expected. I note we refunded the delivery charge in full due to the delay. The Customer Care Team

Posted 3 years ago

“To be honest the blue light I bought doesn't really give a strong enough blue light for the purpose I want it for, so I am still looking”

Helpful Report

Posted 3 years ago

I am really sorry that you feel your experience shopping with us wasn’t as it should have been. Customer Care Team

Posted 3 years ago

“Problems with the payment system of the website. 3 times I pressed the payment button but nothing happened. I tried a different card but similar problem. No acknowledgement or emails to say that the order had gone through but the next day I saw that a debit had been made on my first card. I rang customer services but it eventually kicked in to answerphone saying they would ring back. Not long after I had a phone call querying that I had ordered the item twice but wasn’t because of my request for a call back. I was pleased that a problem had been detected and it was able to be put right. Staff were helpful and the item delivered promptly. Apart from the website, service was good.”

Helpful Report

Posted 3 years ago

Thank you Peter for offering feedback. I am sorry you had difficulty placing your order. Order confirmations are automatically sent so perhaps it went into your junk/spam folder. Very glad we were able to sort matters out for you. The Customer Care Team

Posted 3 years ago

“have not received my order, have not received notification of delivery”

Helpful Report

Posted 3 years ago

Apologies, your order left us on the same day it was placed however it would seem there was a delay at the carriers depot meaning your order took five days to get to you. The Customer Care Team

Posted 3 years ago

“Try Wicks or Toolstation for the exact item but you pay much less.”

Helpful Report

Posted 3 years ago

I am sorry you do not feel you have achieved good value from us. The Customer Care Team

Posted 3 years ago

“Great product, well worth the price paid. Sadly communication and website accuracy caused problems and a number of frustrating and confusing calls to their office.”

Helpful Report

Posted 3 years ago

We apologise if your experience shopping with us was not as it should have been. The Customer Care Team

Posted 3 years ago

“Bought a combination of globe copper and glass pendant lights and whilst the shades look fantastic the 'rose' is rather cheap and tacky looking thin silver painted plastic which is only held in place by wedging it to the internal wiring and clip. As a result it doesnt have a continuous close contact fit with the ceiling. I am now looking for an alternative rose or block instead.”

Helpful Report

Posted 3 years ago

I am sorry you are disappointed however any customer whose purchase does not suit requirements can send it back within 90 days of the transaction. The Returns portal can be accessed via our website. The Customer Care Team

Posted 3 years ago

“Hi Thanks for your email. I did leave a review for the Lucecco floodlight but it was not directly on your website. I first posted a review having bought one light from Amazon. That was a few months ago. I then had a review request from an independent review site to which I responded. I then received your email. Thanks”

Helpful Report

Posted 3 years ago

Many thanks Vidman for taking the time to comment.

Posted 3 years ago

“I purchased two Eterna under cupboard to replace existing. Although the supplied items were the correct part nos. the connection were different. I requested a link cable to fit the new items but was told that Lightning Direct do not supply that item. I’m now ringing round to locate the cable. Not happy”

Helpful Report

Posted 4 years ago

I apologise but the link cable is not in our range. These under cabinet lights can be linked together if you remove the cap from one end which we did explain at the time. The Customer Care Team

Posted 3 years ago

“Good! But very expensive!”

Helpful Report

Posted 4 years ago

You purchased a beautiful touch table lamp from a manufacturer excelling in quality. I would have to express surprise at your feedback at £29.50 being very expensive. The product could have been returned if not to your liking once it arrived. The Customer Care Team

Posted 3 years ago

“good price, lightening fast next day delivery, my only issue was that although there were very general wiring instructions there was nothing related to the operation inparticular the PIR distance & time on settings which according to the website & other reviews is supposed to be adjustable”

Helpful Report

Posted 4 years ago

We are sorry you experienced problems operating the functions on this very popular product. Customers can contact our Technical Team if any assistance is required. The Customer Care Team

Posted 3 years ago

“I am pleased with what I have been sent my only complaint is that one of the light fittings was out of stock and when i ordered it it didn’t say they were. Which was disappointing. I have sent a message to ask when they will be in but I have only received a general electronic response so far, if you can help on this please respond. Pauline miller”

Helpful Report

Posted 4 years ago

Thank you for getting in touch. We responded to your yesterday, 3rd February at 15:33 via email. This email has been re-sent just a few moments ago. Regards Patricia Customer Care Manager

Posted 4 years ago

“I ordered 4 light bulbs; 3 were as ordered but one was incorrectly boxed: it was a screw fitting in a bayonet box... so 75% success only.”

Helpful Report

Posted 4 years ago

So sorry our warehouse team made an error. The Customer Service Team

Posted 3 years ago

“Product great just a shame delivery took much longer than expected”

Helpful Report

Posted 4 years ago

Yes, apologies. Unexpected delays are occurring at the moment. We are grateful for our customer's patience during these challenging times.

Posted 3 years ago

“Beautiful high quality lights however the delivery by Hermes was very poor. If I had known that they used Hermes I would have considered another supplier.”

Helpful Report

Posted 4 years ago

We are sorry you are not satisfied. Hermes like all other carriers at the moment are dealing with the various challenges caused by Covid. The Customer Care Team

Posted 3 years ago

“the delivery of the goods has been very poor. i was not notified when delivery was to take place so was at work. next day did not hear delivery although in room at side if front door and they did not rung the bell. contacted delivery firm on 23/12/20 but phone cuts off sent e-mail and had no response. so as yet di not have my order. i have sent another email asking to deliver on 29/12/20. hope you cannsirt this as do nit want lights being returned to you. thanks”

Helpful Report

Posted 4 years ago

So sorry Doreen. That should not have happened. An email and a text is usually sent to notify customers of the delivery timeslot. We are very surprised this did not happen in this case. The Customer Care Team

Posted 3 years ago

“My order took a month to arrive. I had one email on the 20th November informing me of a delay and that my order would arrive on the 2nd December. However, after 2 unanswered emails, my 3rd was finally answered and my order arrived on the 20th December! Communication was definitely poor and for a long time I didn’t think I would ever receive my order!”

Helpful Report

Posted 4 years ago

Sincere apologies for the delay with your order which was unavoidable. We were awaiting stock arriving at our warehouse from overseas. We have note of three email responses in reply to you delivery queries. Thank you for your customer. The Customer Care Team

Posted 3 years ago

“Deliver not COVID secure...come on we’ve been living with this for months.”

Helpful Report

Posted 4 years ago

I'm sorry, not sure of the meaning of your feedback. Perhaps you could expand. The Customer Care Team

Posted 3 years ago

Lighting Direct is rated 4.7 based on 16,774 reviews