Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,757 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice of lighting and speedy delivery. The outdoor lights not installed yet but they look great and the quality is excellent”

Helpful Report

Posted 2 years ago

Much appreciated - thank you. The Customer Care Team

Posted 2 years ago

“I asked a simple voltage question and was given a completely wrong answer, so ordered some lighting which was no good at all. This is basic stuff. Up your game.”

Helpful Report

Posted 2 years ago

I am sorry you were not satisfied with the advice provided to you. Any item found to be not suitable can be returned under our very flexible Change Your Mind returns process via a portal on our website. The Customer Care Team

Posted 2 years ago

“As always great product from Lighting direct. Lamp is a bit of a quirky design and stands out from typical wall lights”

Helpful Report

Posted 2 years ago

Thank you so much for your lovely feedback. The Customer Care Team

Posted 2 years ago

“Not a bad site to order from- took a while to send the delivery out and was let down a second time by the delivery company. booked the job in for what I was told delivery would be - not turned up -tried to deliver elsewhere and waited two more days to receive ! messed my working week up. Next time I will order from here a couple of weeks in advance - maybe lighting direct should select a different courior service”

Helpful Report

Posted 2 years ago

We are so sorry the delivery of your order was not as it should have been. The matter was escalated to our carrier account managers. The Customer Care Team

Posted 2 years ago

“We have not received our delivery yet APC gave us a time slot we were in and tracking it but it remained at the depot they won’t leave it in a safe place and the depot is too far for us to collect I have rescheduled for Monday in the hope that the time slot on the day will be when I’m in very disappointing the lights I have ordered r samples for me to check ad I need more but I cannot have this inconvenience”

Helpful Report

Posted 2 years ago

Our customer care team do not appear to have had a request from you for assistance with your delivery. They would have been more than happy to liaise with APC on your behalf and arrange for the parcel to be left wherever you wished. The team can be contacted on customerservice@lighting-direct.co.uk, or by phone 0345 6461137 or via web message. Instructions for APC to leave a parcel other than delivering to the address on the label needs to be advised by us. Disappointing to have a negative review posted when we did not get the opportunity to resolve the issue which we would have been more than happy to do. Thank you for your order. The Customer Care Team

Posted 2 years ago

“Very efficient lots of information and postal service excellent!”

Helpful Report

Posted 2 years ago

Thank you for your order. The Customer Care Team

Posted 2 years ago

“Excellent, speedy service.product an exact match for the one being replaced. product well packed for delivery.”

Helpful Report

Posted 2 years ago

Much appreciated - thank you. The Customer Care Team

Posted 2 years ago

“Perfect for what I wanted thank you”

Helpful Report

Posted 2 years ago

You are more than welcome! The Customer Care Team

Posted 2 years ago

“A very stylish exterior lamp which for us matched local street lamps”

Helpful Report

Posted 2 years ago

Delighted you are so pleased. The Customer Care Team

Posted 2 years ago

“Very prompt delivery. Bought a replacement picture light - the wiring of the old light had shorted (bought in 2003!). Delighted to find it was still available.”

Helpful Report

Posted 2 years ago

Please you found exactly what you were looking for! The Customer Care Team

Posted 2 years ago

“Quick delivery, easy to fit and covers all the areas I want.”

Helpful Report

Posted 2 years ago

Thank you. The Customer Care Team

Posted 2 years ago

“I bought this uplighter based on the very good reviews. This may not be the cheapest light in this style, but the quality and finish is excellent. I ordered the light on a Wednesday and it arrived on Friday and that was using their standard delivery service! Based on my experience, I would definitely recommend this company.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to comment on your experience. The Customer Care Team

Posted 2 years ago

“I was very impressed with the service of this company and also the solar lights I ordered. I would not hesitate to recommend to family and friends.”

Helpful Report

Posted 2 years ago

Much appreciated - thank you so much. The Customer Care Team

Posted 2 years ago

“The light went up easily enough, however, the fixings for the roof of light were missing. In addition, if adjustments for the Lux and Timing require the light to be removed from the wall.”

Helpful Report

Posted 2 years ago

Many thanks. I am so sorry your light did not arrive in the first class condition expected. I am sorry you appear to be disappointed with how the settings are accessed. The Customer Care Team

Posted 2 years ago

“Easy fast transaction for what i was looking for.”

Helpful Report

Posted 2 years ago

Thank you. The Customer Care Team

Posted 2 years ago

“I have just purchased my third outdoor Lucide Claire half lantern light with pir , I absolutely love them, fantastic quality, cannot thank Lighting Direct enough for the very fast delivery service too”

Helpful Report

Posted 2 years ago

Thank you so much for the feedback. The Customer Care Team

Posted 2 years ago

“Have purchased lighting several times in the past couple of years, always very prompt delivery and excellent products, exactly as described. This time it was a new LED kitchen light to replace the manky of florescent one..... WOW, what a magnificent improvement and it will be much cheaper to run!”

Helpful Report

Posted 2 years ago

Delighted you are so pleased and thank you for your continued custom. The Customer Care Team

Posted 2 years ago

“Light arrived broken so I had to return it. Then I had no idea whether a replacement would automatically be sent so had to send a follow up email to ask. Turned out a replacement hadn't been sent after all.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. We had not initially received instructions from you as to how you wish the matter to be resolved hence the delay. Apologies if any confusion was caused. The Customer Care Team

Posted 2 years ago

“Excellent Sue and speedy deivery of my balcony ceiling Iight. Many thanks.”

Helpful Report

Posted 2 years ago

You are welcome - thank you for your order. The Customer Care Team

Posted 2 years ago

“did not get the order correct i ordered lamps going upwards not downwards”

Helpful Report

Posted 2 years ago

I am very sorry if we have made an error. We are waiting to hear from you with regard to what you did receive to allow us to commence a warehouse investigation. Potentially we have products in the wrong location hence your order was not picked correctly. We look forward to hearing from you. The Customer Care Team

Posted 2 years ago

Lighting Direct is rated 4.7 based on 16,757 reviews