Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,757 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase was received almost as soon as it was ordered! Incredible.”

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Posted 2 years ago

You are welcome! The Customer Care Team

Posted 2 years ago

“Great service. Bought MR16 LED bulbs. Excellent price. Arrived on time. Very pleased.”

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Posted 2 years ago

Many thanks. The Customer Care Team

Posted 2 years ago

“I ordered 2 packs of the string lights and im delighted with them.Thought i would need both on one plant but 1 was long enough.Very good service”

Lighting Direct 5 star review on 15th September 2022

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Posted 2 years ago

Thank you so much for sharing the image. Lovely! The Customer Care Team

Posted 2 years ago

“Very easy to order, and prompt delivery and well made.”

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Posted 2 years ago

We are very grateful for your feedback. The Customer Care Team

Posted 2 years ago

We are very grateful for your feedback. The Customer Service Team

Posted 2 years ago

“Very nice light, easy to install and quick delivery.”

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Posted 2 years ago

Thank you for your order. The Customer Care Team

Posted 2 years ago

“Easy to order. Competitively priced and prompt delivery”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“Bought garden lamp post light. Fantastic light great buy at a great price the lamp post is solid easy to ensemble the light is nice and bright looks great”

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Posted 2 years ago

Delighted you are so pleased with your choice. The Customer Care Team

Posted 2 years ago

“As I haven’t yet seen them in the evening after dark I can’t say how bright they will be”

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Posted 2 years ago

We are delighted you are so pleased with your purchase. The Customer Service Team

Posted 2 years ago

“Good service, only took a couple of days to receive order. Have installed solar lamp so waiting now until dusk to see how it performs.”

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Posted 2 years ago

Many thanks for your custom. The Customer Care Team

Posted 2 years ago

“Excellent service Packed well and delivered speedily Good communication Would highly recommend”

Lighting Direct 5 star review on 14th September 2022

Helpful Report

Posted 2 years ago

Thank you for sharing the image. Thankyou for your order. The Customer Care Team

Posted 2 years ago

“I wanted to return an order and after having a problem on I phoned I Lighting Direct the help was amazing Thank you for being so helpful hence 5stars”

Helpful Report

Posted 2 years ago

You are more than welcome - we are always happy to help. The Customer Care Team

Posted 2 years ago

“Cheap plastic rubbish, awful product for a lot of money! I get the feeling they know it too.”

Helpful Report

Posted 2 years ago

We are very sorry you are disapointed with your choice. All items can be returned for refund if not found to be suitable. Our Returns Portal is available 24 hours a day, 7 days a week, via our website. The Customer Care Team

Posted 2 years ago

“Excellent product-Fast delivery-Great communication-would recommend.”

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Posted 2 years ago

We look forward to you shopping with us again very soon. The Customer Care Team

Posted 2 years ago

“Easy to order. Arrived in good time , well packaged and in good condition.”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“The touch light I ordered didn’t make sense and can’t get it to work. It has 2 prongs and a separate plug which don’t seem compatible.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. Any product can be returned if not suitable for requirements or if there is any issue. Returns can be initiated on our website 24 hours a day, seven days a week. The Customer Care Team

Posted 2 years ago

“Hello, While mounting the first coach lantern I purchased (3 in total) I noticed a design issue. The lamp in question uses dome nuts that requires the screws to be at the right length. If the screws are too long the end of the screw would hit the bottom of the dome nut and the whole assembly will be loose. This is exactly what happens with your coach lamps. The screws between the plastic mounting plate and the metal body of the lamp are too long so the lamp assembly is loose although the 2 dome nuts are tighten to their maximum. I had 3 options to fix this and ensure a tight assembly: - replace the screws with shorter ones - shorten the screws by about 3mm - insert washers or a second nut to act as packers. I decided to add a second nut (brass so it won’t rust) for both mounting screws. I can send you a picture if you want but if you perform a test by simply tightening the 2 dome nuts to their max or by measuring the length of the screws. You will see they are too long leading to a loose assembly when fitted to the wall. Looking forward to your feedback. Thanks and regards, Damien”

Helpful Report

Posted 2 years ago

Thank you for taking the time to offer feedback. One of our most popular lights which has been excellently received by our customers particularly for its price point. The Customer Care Team

Posted 2 years ago

“Only 4 stars as haven't tested the fittings yet. Easy website and ordering procedure. Delivery was good and on time. Not tested out the light fittings yet but if all is good I will use again as we really like the design and would like the same throughout the house.”

Helpful Report

Posted 2 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. The Customer Care Team

Posted 2 years ago

“The design of the light great but a bit disappointed with the light output not as bright as we hoped”

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Posted 2 years ago

Any customer who is not entirely happy with their purchase can return this under our 30 I return process, just contact our customer service team who will be happy to help. The Customer Care Team

Posted 2 years ago

“Very disappointed that you have no idea how hard it is living in rural areas. Charging highlands and island rates in Aberdeenshire ! . I also don’t think you should charge extra anywhere in the Uk. I bet you don’t change extra for Cornwall”

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Posted 2 years ago

Thank you for getting in touch. The carriers denote charges based on certain postcodes unfortunately and these are then subsidised by Lighting Direct. We do our very best to keep charges to a minimum and have not increased our delivery costs despite the significant fuel price rises. The Customer Care Team

Posted 2 years ago

“Very good services quality items and prompt delivery”

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Posted 2 years ago

Thank you for your custom. The Customer Care Team

Posted 2 years ago

Lighting Direct is rated 4.7 based on 16,757 reviews