Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

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“Not happy with the delivery at all. ordered on the 24th of December still not received payment taken on the 24th of December I THINK IF YOUR OUT OF STOCK DONT TAKE THE PAYMENT TILL YOU SEND ITEM !!!”

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Posted 4 years ago

We are disappointed you are not satisfied with your experience shopping with us. Information on stock availability is shown on each product page of our website. Customers can choose to either place an order or wait until the stock is showing as having arrived. I hope you were please with your order when it arrived with you and thank you for the subsequent order also. The Customer Service Team

Posted 4 years ago

“Very quick deliverey ,well packed thank you”

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Posted 4 years ago

“Very satisfied with the product delivery on time”

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Posted 4 years ago

“Product great just a shame delivery took much longer than expected”

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Posted 4 years ago

Yes, apologies. Unexpected delays are occurring at the moment. We are grateful for our customer's patience during these challenging times.

Posted 4 years ago

“Received the product purchased at the date promised. Good quality d good service.”

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Posted 4 years ago

“clear and straightforward website, easy to use checkout ,quick delivery, everything you could want from an online retailer.”

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Posted 4 years ago

“Very prompt delivery. Slight problem with one item which was extremely well handled by customer services with a swift reply and replacement sent out immediately. Excellent service all round. A great example of how things should be done.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Found my way around the website easily. Loads of lighting of all descriptions to look at. Reasonable prices and speedy delivery. BRILLIANT!”

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Posted 4 years ago

“was expecting a week or two delay whilst stock comes in.....arrived the day after ordering :)”

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Posted 4 years ago

“Purchase and delivery A1. Although it would be good if prices were with delivery included. Unless you can collect from a shop, you are always going to need delivery”

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Posted 4 years ago

“Excellent service - I found the product I was looking for at a cheaper price than other suplliers and the delivery date was much shorter. The product is as described. Thanks very much,”

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Posted 4 years ago

“Excellent service. Our light arrived promptly, quicker than originally advised. Well packaged and exactly as described. Website easy to use. Had never used this company before so went by previous reviews. Would definitely recommend this company and would use them again.”

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Posted 4 years ago

“bought a small battery led strip light for my kitchen prep area- just the job, saves wiring too. prompt delivery, good after-sales service, thank you.”

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Posted 4 years ago

“Good choice good light good delivery”

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Posted 4 years ago

“Order placed Friday Lunch and the delivery was with us by Saturday afternoon. Very prompt delivery. Thank you.”

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Posted 4 years ago

“We first contacted LD's enquiry line but the lady there was hopelessly incapable of answerring our questions. She used Covid as the excuse but it was simply a lck of intiative and common sense. Rather than getting help she simply stopped responding. When we eventually reached her boss, things were swiftly solved, albeit with some unfounded criticism from LD' s staff. The lights were delivered quickly. If there was a choice of supplier to LD for the lights we wanted we would have gone elsewhere.”

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Posted 4 years ago

Thank you for getting in touch. As we were in safety "bubbles" the member of the team in question could not enter our warehouse to obtain examples of the lights you were enquiring about. This delayed matters not least because the Customer Care Team were also working remotely at the time. Strict Covid protocols had to be followed which was explained at the time to no avail. I am pleased we did eventually resolve issues however any delay was down to the prevailing circumstances of Covid. The Customer Care Team

Posted 4 years ago

“No problems with lighting direst all very professional and quick, but I would not Say the same about the delivery service, who despite the package saying very clearly fragile It had obviously been thrown around and was all ripped including the box that the lights were Actually in”

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Posted 4 years ago

“Long wait time for delivery and apart from the order acknowledgement there was no communication sent to say it’s been delayed / delivery date. Only when I query it via email to cancel they said it’s been despatched. Decided to receive it but have to say poor quality and the paint has bubbled so sending it back for a replacement as I do like the design.”

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Posted 4 years ago

“Ordering from lighting direct was very straight forward and easy. Good choice of solar lights. I can’t give a review of the solar lights yet as I am still waiting for them .I would recommend lighting direct as it’s a very good company.”

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Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews