Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,757 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with my lantern , Delivery on time v well packaged. Only negative is have ordered a second one and been charged £10 more for the same item! Two days later!!”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. Unfortunately the promotion was finished when you purchased again. Pleased you are so happy with your choice. The Customer Care Team

Posted 2 years ago

“Product looks very feeble. I wish I had paid more for a better quality product.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. We are sorry to read you are disappointed with your order. Any customer not happy with a product can return via the portal on our website. The process is very straightforward we can assure you. The Customer Care Team

Posted 2 years ago

“Quick delivery, great product, what else can you ask for!”

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Posted 2 years ago

Many thanks for offering such positive feedback. The Customer Care Team

Posted 2 years ago

“Very quick delivery. The outer box was crushed but the items inside were fine. Items look great. Not fitted them yet so can't speak about their functionality.”

Helpful Report

Posted 2 years ago

~Thankyou for your feedback. Sorry to hear the package did not arrive in the pristine condition expected. The Customer Care Team

Posted 2 years ago

“Paid for next day delivery and I’m still waiting for delivery 5 days later.”

Helpful Report

Posted 2 years ago

Sincere apologies for the unexpected delay. The last thing we wish to do is have a disappointed customer. The Customer Care Team

Posted 2 years ago

“Non, je ne regrette rien.”

Helpful Report

Posted 2 years ago

Many thanks! The Customer Care Team

Posted 2 years ago

“Still haven't received delivery! Not surprised as Evri/Hermes are completely useless..... I strongly advise to use a different delivery company.”

Helpful Report

Posted 2 years ago

Sincere apologies for the delay. The Customer Care Team

Posted 2 years ago

“We are delighted with the quality of our wall light fittings. They were delivered within the time quoted. one of the light bulbs was broken inside the package but other then that an excellent service.”

Helpful Report

Posted 2 years ago

Thank you - sorry to hear one of the bulbs was damaged and had to be replaced. The Customer Care Team

Posted 2 years ago

“The whole process was 1st class with delivery in 2 days. The item purchased was of excellent quality and very good value for money.”

Helpful Report

Posted 2 years ago

Thank you so much for your order. The Customer Care Team

Posted 2 years ago

“All delivered safely. All as ordered. Good service. Recommended.”

Helpful Report

Posted 2 years ago

Thanks so much. The Customer Care Team

Posted 2 years ago

“Package was due to be delivered yesterday via a company called APC but failed to arrive. Tracking info said it was out for delivery between 14.30 and 16.30 15th November. Company policy is not to leave a package in a safe place but to hand it to the customer. So, I need to be in but I've no idea when delivery will take place. Emailed APC and Lighting Direct for a response. Appreciate this is an issue with the out sourced delivery company and not Lighting Direct but they are working on Lighting Direct's behalf and their reputation rests on the efficiency of their delivery contract.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch. We would have been more than happy to pass on "safe place" instructions to the carrier had they been provided with the order. Unfortunately as this was not the case APC could not leave the parcel. Perhaps next time you will let us assist. Thank you for your order. The Customer Care Team

Posted 2 years ago

“Item was as good as the reviews I read on the website and the delivery was super quick”

Helpful Report

Posted 2 years ago

Many thanks. The Customer Care Team

Posted 2 years ago

“Great advice and good value decking lights. Looking forward to installing them soon.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback. The Customer Care Team

Posted 2 years ago

“Great product, happy with the quality. Communication excellent throughout, delivered on time.”

Helpful Report

Posted 2 years ago

Many thanks. The Customer Care Team

Posted 2 years ago

“Very disappointed, the order never arrived. Who knows where it went. Money was taken from my bank account and now still awaiting a refund 10 days after placing the order. Requested a replacement order and what a surprise now sold out. I don`t believe the company had the lights to fulfil my order but took the money out of my account anyway.”

Helpful Report

Posted 2 years ago

We are sorry you are disappointed with your experience shopping with us. Two parcels left us on the 2nd November and subsequently went missing. Tracking details were provided to you at the time of dispatch. Unfortunately we had no more stock at the time so could not replace the order and instead arranged an immediate full refund. We note since that one parcel did in fact get located and has been delivered safely to you so while you do not have all of your solar lights you do at least have some of the order and have also been refunded in full. The Customer Care Team

Posted 2 years ago

“Very helpful when I contacted them about some solar lights I'd ordered. Turned out they were no longer available but I was offered lots of alternatives and my other item on the order was delivered promptly the following day.”

Helpful Report

Posted 2 years ago

Thank you for your feedback - we look forward to you shopping with us again soon. The Customer Care Team

Posted 2 years ago

“Fast delivery, very good packing very pleased with the lights will definitely use Lighting Direct again.”

Helpful Report

Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“Pleased with the light and delivery was 2 days after I placed the order. Great service !”

Helpful Report

Posted 2 years ago

Many thanks for taking the time to comment. The Customer Care Team

Posted 2 years ago

“Have ordered a couple of times from this supplier... Easy site and ordering is simple. And delivers on time”

Helpful Report

Posted 2 years ago

Many thanks. The Customer Care Team

Posted 2 years ago

“Have bought lights from u before. Very pleased with lights and speedy service”

Helpful Report

Posted 2 years ago

You are more than welcome. The Customer Care Team

Posted 2 years ago

Lighting Direct is rated 4.7 based on 16,757 reviews