Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,757 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a new shrimp pir light which was delivered the next day. Previously one developed a fault 3 years after purchase. I sent an email which was replied to by phone within 2 hours to check on my address. A replacement was despatched which arrived the next day. A quality company with good prices and fantastic customer service.”

Helpful Report

Posted 2 years ago

Thank so much for the very positive feedback. The Customer Care Team

Posted 2 years ago

“Very speedy delivery and lights were exactly as stated, really nice.”

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Posted 2 years ago

Thank you. The Customer Care Team

Posted 2 years ago

“Excellent. Thank you.”

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Posted 2 years ago

Many thanks. The Customer Care Team

Posted 2 years ago

“Spent over 1k on lights. 2 day later sale happened. Not even mentioned anywhere online that sale was happening”

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Posted 2 years ago

Thank you for getting in touch. As with all retailers we have promotions periodically throughout the year, details of which can be found in the "Offers" section of our website. Sorry to hear you missed out on this occasion. Thank you for your order. The Customer Care Team

Posted 2 years ago

“I was given the option to get my lights the next day by purchasing express delivery for £5.99, as long as I purchased my items within the next two hours - which is what I did, on Monday around 5pm ish. I received an email a on Tuesday to say my order would arrive on Wednesday (today) but still no lights. Tried calling lights direct and DX as I needed them Tuesday, but due to the high volume of calls, I was given an option to leave a message! Unfortunately I can’t comment on the quality of the lights, but it’s a poor service as I haven’t got what I paid for and can’t speak to anyone to discuss this further! Help me by getting my lights to me by Thursday morning and refunding the express delivery fee.”

Helpful Report

Posted 2 years ago

Hi Sian, Thank you for getting in touch. Feedback is very important to us and we have very carefully reviewed your post. Our phone lines can get quite busy which is why we can also be contacted via email, web message and via the usual social media platforms. Voice mail messages left for our teams are checked multiple times daily and there was no message left from you. We would of course have responded to you on the day had there been. Please review the delivery page on our website. Our Express Service is a two day service. I am pleased to note your order arrived today within two days of leaving our warehouse. I hope you are delighted with your lights and we look forward to you shopping with us again soon. The Customer Care Team

Posted 2 years ago

“Fast delivery arrived earlier than expected, easy to use website”

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Posted 2 years ago

Much appreciated - thank you. The Customer Care Team

Posted 2 years ago

“Good price, prompt delivery. Haven't installed the light yet but it looks to be a good quality product.”

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Posted 2 years ago

Many thanks for your custom. The Customer Care Team

Posted 2 years ago

“Wide range of quality goods Easy to order Choice of delivery options.”

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Posted 2 years ago

Thank you for your order. The Customer Care Team

Posted 2 years ago

“Excellent service with the fastest delivery.”

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Posted 2 years ago

Your comments are much appreciated. The Customer Care Team

Posted 2 years ago

“The floor light arrived ahead of scheduled time BUT the box was slightly crushed and the light had a chip around the rim 😩 which was somewhat disappointing because it’s a really nice light.”

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Posted 2 years ago

Sorry to read your light did not arrive in the pristine condition expected. It can be returned via the portal on our website or the customer care team will be happy to assist. The Customer Care Team

Posted 2 years ago

“Should of been delivered today waited till 4.45 still no show . Looked on tracking & it says the same now as at 4.00.. still don’t know if it was delivered”

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Posted 2 years ago

Sincere apologies. Periodically the drivers run late due to traffic issues etc. We hope you were delighted with your choice. Thank you for your order. The Customer Care Team

Posted 2 years ago

“Nice product and speedy delivery”

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Posted 2 years ago

Thank you. The Customer Care Team

Posted 2 years ago

“Lovely quality lights at a good price.”

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Posted 2 years ago

Thank you for your order. The Customer Care Team

Posted 2 years ago

“Service was excellent, next day delivery. Love my porch lantern, a total bargain!”

Lighting Direct 5 star review on 4th November 2022

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Posted 2 years ago

Delighted you are so pleased. The Customer Care Team

Posted 2 years ago

“Everything went well online order, delivery within couple days. Not fitted yet but just what we wanted”

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Posted 2 years ago

Thank you for your feedback. The Customer Care Team

Posted 2 years ago

“Excellent service . Lights arrived within 24 hrs of ordering and are already shining brightly in our garden .”

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Posted 2 years ago

Thank you so much for offering feedback - much appreciated. The Customer Care Team

Posted 2 years ago

“I think the description is a little misleading as it said it was Smokey grey, when in fact it is a silver mirror ball. it certainly looks much better when lit but clearly most of the time in the day it isn't. However, it is a very nice light and the size does make it impressive.”

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Posted 2 years ago

Thank you for your feedback. Perception of colour can be different from person to person. The product of course could have been returned when having been inspected found not to be suitable. We have a very straightforward process via our website. The Customer Care Team

Posted 2 years ago

“Very quick delivery haven't tried them yet but they look really well made”

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Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“I am absolutely thrilled to bits with the pendant light that I recently purchased from you. It is a beautiful piece of design for a reasonable price.”

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Posted 2 years ago

Delighted you are so pleased with your light. The Customer Care Team

Posted 2 years ago

“Very happy with the new lights,well packed and easy to assemble.No more groping in the dark for switches.”

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Posted 2 years ago

Thanks so much. The Customer Care Team

Posted 2 years ago

Lighting Direct is rated 4.7 based on 16,757 reviews