Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,070 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 9th November 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Light fitting has arrived, well packed to avoid any breakages, however the cord had been packed tightly against the polystyrene which had come off onto the cord and was difficult to wipe off, didn’t want to rub too hard to ruin the cord so there is still a slight mark on the cord. Yet to have it installed but very happy with the light from what I can see. Also delivery was very quick.”

Helpful Report

Posted 4 years ago

Thank you for offering feedback on your experience. If you need any assistance please contact us at customerservice@lighting-direct.co.uk and we will be happy to assist. The Customer Care Team

Posted 4 years ago

“It arrived as promised and beautifully packed.”

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Posted 4 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. Customer Service Team

Posted 4 years ago

“The website is simple to navigate and search, payment was straightforward, item arrived on time. Packaging was damaged (despite having "Fragile" stamped all over it!) but the item was fine.”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to comment. Customer Care Team

Posted 4 years ago

“Easy online ordering system and delivery within timescales stated. We have opened our new lamp posts and our initial reaction is that they look good. We won’t know for sure how good they are until we get an electrician to connect them. Just one comment on the delivery ..... we didn’t get a notification on delivery until about 6.45 in the morning for a delivery slot between 7.30 - 9.30 am. It was lucky that my husband was able to be there as I had to go to work.”

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Posted 5 years ago

Thank you for taking the time to comment. The Customer Care Team

Posted 4 years ago

“Very pleased with my picture lights. The plinth is not completely central but they work well and have stuck to the wall well.”

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Posted 5 years ago

Thank you for taking the time to offer feedback. Any issues with an order whatsoever and our Customer Care team are happy to assist. The Customer Care Team

Posted 4 years ago

“I received an email regarding my "Invoice" from Lyco Group Limited (Lighting Direct), stating that "Our carriers will be in touch with you directly in due course with all the necessary details", however (and, admittedly, not to my necessarily unpleasant surprise) APC Overnight delivered my consignment without further announcements. I felt the email inviting me to write this review about my shopping experience on Lighting Direct arrived a bit too soon, as I hadn't received my order yet.”

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Posted 5 years ago

Thank you for your feedback. The Customer Care Team

Posted 4 years ago

“Items as described, quick delivery.”

Helpful Report

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“easy ordering, fast delivery and good price, only time will tell of quality of purchase”

Helpful Report

Posted 5 years ago

Thank you for taking the time to comment. The Customer Service Team

Posted 5 years ago

“Great lights just the job to check on dogs in the garden when I let them out last thing at night when it is dark.”

Helpful Report

Posted 5 years ago

Thank you so much. The Customer Care Team

Posted 5 years ago

“Company excellent Hermes delivery very poor,damaged goods. Your response was excellent”

Helpful Report

Posted 5 years ago

You're more than welcome! Hope not too much inconvenience was caused. The Customer Care Team

Posted 5 years ago

“Our light had been delayed by several months but I was constantly updated about delivery. So that was helpful. I understand that in the current climate it’s hard to get delivery on time. The lights have arrived though and we are happy with them.”

Helpful Report

Posted 5 years ago

Thank you so much for your patience and understanding. Truly appreciated! The Customer Care Team

Posted 5 years ago

“The table lamp is absolutely stunning, it came so well packed too, no chance it could of been damaged. However, I did order the bulb too, but that was damaged, the top bit had been detached, but nothing a super glue can’t do. Overall, beautiful lamp, speedy delivery, happy customer.”

Helpful Report

Posted 5 years ago

We are very grateful for your feedback Kind Regards Laura Customer Service Advisor

Posted 5 years ago

“Good sevice fast delivery. Web page was easy to navigate.”

Helpful Report

Posted 5 years ago

We are very grateful for your feedback Kind Regards Laura Customer Service Advisor

Posted 5 years ago

“Easy to install and looks great”

Helpful Report

Posted 5 years ago

We are delighted you are so pleased with your purchase Kind Regards Laura Customer Service Advisor

Posted 5 years ago

“Well packaged and looks great, good light nice and bright”

Helpful Report

Posted 5 years ago

We are delighted you are so pleased with your purchase Kind Regards Laura Customer Service Advisor

Posted 5 years ago

“Let down by a manufacturer on 1 item so a delay, but overall a good service.”

Helpful Report

Posted 5 years ago

Thank you on behalf of the team. Kind Regards Laura Customer Service Advisor

Posted 5 years ago

“Efficient.”

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Posted 5 years ago

Thank you.

Posted 5 years ago

“Forgot to send me the screws to hold the top on.”

Helpful Report

Posted 5 years ago

Sincere apologies your light did not arrive with you in the first class condition expected. The Customer Care Team

Posted 5 years ago

“Product very nice. Would have preferred a realistic delivery date rather than keep moving goalposts. The delivery excellent. But the internal packaging had upright arrows as design of box upright to, but the internal packaging was upside down, so as we lifted the polystyrene the globe covers fell out.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to comment. Unfortunately due to the current prevailing circumstances relating to Covid and Brexit are causing huge logistical challenges. The Customer Care Team

Posted 5 years ago

“I have used lighting direct on a number of occasions and the service has been first class. The website is easy to use and order from, the prices are competitive and delivery first class. When I had an issue it was dealt with promptly so what’s there not to like? Why 4 stars?? The issue I have is with a product and not the company. The ASD horizon led outdoor light needs a 20mm hole cut in for the cable entry grommet. Firstly you have to have a hole cutter this size and it’s awkward to get at so why not manufacture in a “knock out” like most electrical boxes?? Otherwise 5 stars”

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Posted 5 years ago

Thank you for taking the time to offer feedback.

Posted 5 years ago

Lighting Direct is rated 4.7 based on 17,070 reviews