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Lighting Direct Reviews

4.7 Rating 16,515 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,515 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 12th May 2024

Lighting Direct 5 star review on 8th May 2024

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

71

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with my purchase but there was one bulb missing and I got an green bulb instead of a blue one. But the effect of the coloured lights in the garden is lovely.”

Posted 3 years ago

“You had a good range of products and prices were about the same every else. I suggest you look at the cost of delivery and your choice of carrier. My order was left on the doorstep even though I answered the doorbell within 30 seconds of it ringing. More importantly the box was sodden in part and looked as though it had been left in a puddle. It wasn’t raining and there was no puddle on my front path.”

Posted 3 years ago

“Very happy with my purchase, had a slight problem with stock being in and then out again but after contact with customer support this has been resolved thank you .”

Posted 3 years ago

“The light I purchased was a very good price. It seems to be of good quality. I haven’t put it up yet. I gave 4 stars and not 5, as the communication was not fantastic; my item was delayed which I was informed about but then I did not hear anything else. I emailed but no response and called but there is no function to leave a voicemail. A few days later I received an email saying that Hermes were expecting my parcel.”

Posted 3 years ago

“This is an excellent light. Well made and first class service from the supplier. It looks good too. My only reservation is that it is not as robust as I would have liked. It is positioned in an exposed position and it will be interesting to see if it survives when the winter gales arrive.”

Posted 3 years ago

“Great product and great delivery service”

Posted 3 years ago

“The lights are of a good quality - not fitted as yet but sure they will look very classy”

Posted 3 years ago

“All good, the whole shopping experience was quite easy they have a good range of products & a good range of prices. Delivery was reasonable & arrived when stated with no issues.”

Posted 3 years ago

“Goods were received promptly when back in stock, online chat queries were answered satisfactorily.”

Posted 3 years ago

“The service is very good haven’t opened yet waiting for a few days due to COVID-19”

Posted 3 years ago

“Very good service, speedy delivery and very competitive prices - one and only negative point was the size of the box used to deliver 2 lights and 2 cables, it was absolutely massive!”

Posted 3 years ago

“Lights arrived within a few days of ordering which was very good. Unfortunately we received an email the day before delivery telling us that there had been an issue with the manufacturer's and that the lights would be delayed for up to five more weeks. This was not acceptable so emailed a request for a refund. Worrying because we had an electrician booked to fit them. Don't know if this influenced anything but the lights turned up the next day. Have to say, good looking lights and they appear to be well built. A contact phone number on the website would help allay any worries rather than waiting for replys to emails. One more thing; item was poorly boxed.”

Posted 3 years ago

“I ordered 3 lights but was quickly informed that one was out of stock apart from an initial problem not answering phones etc an alternative light was identified and all 3 lights were then quickly despatched. I’m currently awaiting installation”

Posted 3 years ago

“Love the lamp. Fast delivery. My second purchase but only 4 stars given as you don't supply replacement batteries and I have been unable to find them elsewhere.”

Posted 3 years ago

“Good- Good selection, prices, well packaged. Not so good- Needed to chase up confirmation of order, tracking info. Was told it would be delivered next day, then told it wouldn't.”

Posted 3 years ago

“Quick response once in touch by mail but the telephone sales is a dead loss at moment as not manned.”

Posted 3 years ago

“I have had an apology for the faulty light and a full refund”

Posted 3 years ago

Thank you for taking the time to talk with me today. I am very sorry you had difficulties with the shaver light you purchased. As promised the situation has now been resolved as we agreed. Thank you for getting in touch and I hope you will shop with us again very soon. Kind Regards Patricia Customer Care Manager

Posted 3 years ago

“very pleased with delivery and first part of order, so ordered more which is due tomorrow.”

Posted 3 years ago

“Service was excellent and so were the lights. Really fast delivery.”

Posted 3 years ago

“Good products and courier service is well organised.”

Posted 3 years ago

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Lighting Direct is rated 4.7 based on 16,515 reviews