Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,872 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection and yet to install. Reviews helped select and differentiate various options. Will update once installed (if needed) but happy. Definitely better range and reviews than say, B&Q.”

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Posted 3 years ago

Thank you for taking the time of offer feedback. Much appreciated. The Customer Service Team

Posted 3 years ago

“Straightforward transacktion, delivered promptly. Light seems OK not fitted yet.”

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Posted 3 years ago

Many thanks for taking the time to comment. The Customer Care Team

Posted 3 years ago

“Products very good very competitive prices and quick delivery only packaging is not sturdy enough i have had two deliveries of led lights and very surprised the contents were not damaged as box was ripped torn and flattened.”

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Posted 3 years ago

We are so sorry your order did not arrive in the pristine condition in which it left our warehouse. Thank you for the feedback. The Customer Care Team

Posted 3 years ago

“Item arrived in a battered box.hoping light is undamaged when we fit it.”

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Posted 3 years ago

Sincere apologies your order arrived with the packaging less than pristine. Let us know please if we can assist further. The Customer Care Team

Posted 3 years ago

“Good product and a great price.”

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Posted 3 years ago

Thank you for your very kind comments. The Customer Care Team

Posted 3 years ago

“Good service and product arrived as promised.”

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Posted 3 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. The Customer Care Team

Posted 3 years ago

“An item I purchased was sold as dimmable, which it wasn’t. In fairness to them, they offered a full refund or 15% refund if I kept the item, which I found to be a fair resolution.”

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Posted 3 years ago

Thank you, we very much value our customer’s feedback. The Customer Care Team

Posted 3 years ago

“Items arrived when they said it would. I am very happy with the products and how the items were packed. I am so happy with the quality I have placed a repeat order and I have recommended Lighting Direct to family and friends.”

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Posted 3 years ago

Many thanks for your comments. The Customer Care Team

Posted 3 years ago

“Light fitting has arrived, well packed to avoid any breakages, however the cord had been packed tightly against the polystyrene which had come off onto the cord and was difficult to wipe off, didn’t want to rub too hard to ruin the cord so there is still a slight mark on the cord. Yet to have it installed but very happy with the light from what I can see. Also delivery was very quick.”

Helpful Report

Posted 3 years ago

Thank you for offering feedback on your experience. If you need any assistance please contact us at customerservice@lighting-direct.co.uk and we will be happy to assist. The Customer Care Team

Posted 3 years ago

“It arrived as promised and beautifully packed.”

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Posted 3 years ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. Customer Service Team

Posted 3 years ago

“The website is simple to navigate and search, payment was straightforward, item arrived on time. Packaging was damaged (despite having "Fragile" stamped all over it!) but the item was fine.”

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Posted 3 years ago

Many thanks for taking the time to comment. Customer Care Team

Posted 3 years ago

“Easy online ordering system and delivery within timescales stated. We have opened our new lamp posts and our initial reaction is that they look good. We won’t know for sure how good they are until we get an electrician to connect them. Just one comment on the delivery ..... we didn’t get a notification on delivery until about 6.45 in the morning for a delivery slot between 7.30 - 9.30 am. It was lucky that my husband was able to be there as I had to go to work.”

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Posted 3 years ago

Thank you for taking the time to comment. The Customer Care Team

Posted 3 years ago

“Very pleased with my picture lights. The plinth is not completely central but they work well and have stuck to the wall well.”

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Posted 3 years ago

Thank you for taking the time to offer feedback. Any issues with an order whatsoever and our Customer Care team are happy to assist. The Customer Care Team

Posted 3 years ago

“I received an email regarding my "Invoice" from Lyco Group Limited (Lighting Direct), stating that "Our carriers will be in touch with you directly in due course with all the necessary details", however (and, admittedly, not to my necessarily unpleasant surprise) APC Overnight delivered my consignment without further announcements. I felt the email inviting me to write this review about my shopping experience on Lighting Direct arrived a bit too soon, as I hadn't received my order yet.”

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Posted 3 years ago

Thank you for your feedback. The Customer Care Team

Posted 3 years ago

“Items as described, quick delivery.”

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Posted 3 years ago

Thank you for your feedback.

Posted 3 years ago

“easy ordering, fast delivery and good price, only time will tell of quality of purchase”

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Posted 4 years ago

Thank you for taking the time to comment. The Customer Service Team

Posted 3 years ago

“Great lights just the job to check on dogs in the garden when I let them out last thing at night when it is dark.”

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Posted 4 years ago

Thank you so much. The Customer Care Team

Posted 4 years ago

“Company excellent Hermes delivery very poor,damaged goods. Your response was excellent”

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Posted 4 years ago

You're more than welcome! Hope not too much inconvenience was caused. The Customer Care Team

Posted 4 years ago

“Our light had been delayed by several months but I was constantly updated about delivery. So that was helpful. I understand that in the current climate it’s hard to get delivery on time. The lights have arrived though and we are happy with them.”

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Posted 4 years ago

Thank you so much for your patience and understanding. Truly appreciated! The Customer Care Team

Posted 4 years ago

“The table lamp is absolutely stunning, it came so well packed too, no chance it could of been damaged. However, I did order the bulb too, but that was damaged, the top bit had been detached, but nothing a super glue can’t do. Overall, beautiful lamp, speedy delivery, happy customer.”

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Posted 4 years ago

We are very grateful for your feedback Kind Regards Laura Customer Service Advisor

Posted 4 years ago

Lighting Direct is rated 4.7 based on 16,872 reviews