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Lighting Direct Reviews

4.7 Rating 16,502 Reviews

93 %

of reviewers recommend Lighting Direct

Company Reviews

Product Reviews

4.7

Based on 16,502 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue, Crownhill, Milton Keynes,
24-26 Vincent Avenue, Crownhill, Milton Keynes
Crownhill
MK8 0AB

Lighting Direct 5 star review on 1st May 2024

Lighting Direct 5 star review on 16th April 2024

Lighting Direct 5 star review on 8th February 2024

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

Lighting Direct 5 star review on 30th December 2023

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The table lamp is absolutely stunning, it came so well packed too, no chance it could of been damaged. However, I did order the bulb too, but that was damaged, the top bit had been detached, but nothing a super glue can’t do. Overall, beautiful lamp, speedy delivery, happy customer.”

Posted 2 years ago

We are very grateful for your feedback Kind Regards Laura Customer Service Advisor

Posted 2 years ago

“Good sevice fast delivery. Web page was easy to navigate.”

Posted 2 years ago

We are very grateful for your feedback Kind Regards Laura Customer Service Advisor

Posted 2 years ago

“Easy to install and looks great”

Posted 2 years ago

We are delighted you are so pleased with your purchase Kind Regards Laura Customer Service Advisor

Posted 2 years ago

“Well packaged and looks great, good light nice and bright”

Posted 2 years ago

We are delighted you are so pleased with your purchase Kind Regards Laura Customer Service Advisor

Posted 2 years ago

“Let down by a manufacturer on 1 item so a delay, but overall a good service.”

Posted 2 years ago

Thank you on behalf of the team. Kind Regards Laura Customer Service Advisor

Posted 2 years ago

“Efficient.”

Posted 2 years ago

Thank you.

Posted 2 years ago

“Forgot to send me the screws to hold the top on.”

Posted 3 years ago

Sincere apologies your light did not arrive with you in the first class condition expected. The Customer Care Team

Posted 2 years ago

“Product very nice. Would have preferred a realistic delivery date rather than keep moving goalposts. The delivery excellent. But the internal packaging had upright arrows as design of box upright to, but the internal packaging was upside down, so as we lifted the polystyrene the globe covers fell out.”

Posted 3 years ago

Thank you for taking the time to comment. Unfortunately due to the current prevailing circumstances relating to Covid and Brexit are causing huge logistical challenges. The Customer Care Team

Posted 2 years ago

“I have used lighting direct on a number of occasions and the service has been first class. The website is easy to use and order from, the prices are competitive and delivery first class. When I had an issue it was dealt with promptly so what’s there not to like? Why 4 stars?? The issue I have is with a product and not the company. The ASD horizon led outdoor light needs a 20mm hole cut in for the cable entry grommet. Firstly you have to have a hole cutter this size and it’s awkward to get at so why not manufacture in a “knock out” like most electrical boxes?? Otherwise 5 stars”

Posted 3 years ago

Thank you for taking the time to offer feedback.

Posted 2 years ago

“I was really pleased with your service on the order I made and also the quickness of the delivery I would totally recommend you to my family and friends in the future. Hope you all have a good day, take care and stay safe. Mrs M Daniels”

Posted 3 years ago

“Despite delays in delivery (explained to me as being due to Brexit and Covid), Lighting Direct replied to me straight away and delivered the lights overnight as soon as they did arrive! The lights are high quality and look great.”

Posted 3 years ago

“Item arrived even though it had fragile on it the box had a dent in it .The packaging inside wasn’t very good as the bulb was able to roll around in the box due to not enough filling inside.”

Posted 3 years ago

“Very good service. Efficient with good customer relations”

Posted 3 years ago

“Easy to navigate the website, food quality, good price easy to order and timely delivery. An overall positive shopping experience.”

Posted 3 years ago

“No problems with the service, unfortunately i was sure the advert description for the lights I ordered stated size at 150 dia unfortunately they are 200 so no good for where I wanted them I must have read the advert wrongly !!”

Posted 3 years ago

“A small problem with the courier as the item arrived a day later than the original email indicated”

Posted 3 years ago

“Very efficient service, they match our existing outdoor lights.”

Posted 3 years ago

“Product and price excellent.Unfortunately a long and unavoidable wait. However we would use as a supplier again.”

Posted 3 years ago

“Delighted with the 3 up lighters we have purchased from Lighting Direct. Just what we have been looking for.”

Posted 3 years ago

“Fast delivery. Excellent”

Posted 3 years ago

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Lighting Direct is rated 4.7 based on 16,502 reviews