Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,949 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,949 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 23rd January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt the items were not as described and requested a full refund. I was told it was my fault for making the wrong choice, as apparently I should have realised that Very Warm White is the same as Antique Bronze, ie orange. The email was quite curt and bordering on rude”

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Posted 5 years ago

“The delivery hasnt arrived. The driver said he couldnt find us......we get deliveries evey day! Now it should have been sent to a local drop off point but still not arrived”

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Posted 8 years ago

“The item I ordered was supposed to have arrive within around 5 days. By around 10 days still no delivery. I chased customer services regarding the delivery to receive an apologetic reply saying they were out of stock but due more stock on the 7th December. I still have no delivery nor have I had any update. Non existent customer service unless you contact them and no delivery!”

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Posted 7 years ago

“The lights I ordered did not turn up on the day stated. When I phoned in, the girl told me that they would arrive the next day and couldn't understand why they hadn't been sent out as they were in stock. The next day arrived and lights didn't arrive again. I phoned in again. The girls at the end of the phone were not interested and completely disengaged. Poor service.”

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Posted 9 years ago

“We are STILL waiting for our light. Despite our parcel been out for delivery Thursday 26th, Friday 27th and Monday 30th September and every day we get the same message of "There's been a slight delay with your delivery, we'll get your parcel to you as soon as possible. Check back again in the morning for an update!". Again today the parcel is out for delivery between 11 and 1 and I have NO FAITH that the light will turn up despite me paying over £3 for delivery! I would have got a faster service with Royal Mail. Shocking service which has put me off using your company again unless delivery changes!!”

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Posted 6 years ago

“By replying to emails and having a response to queries. An operating telephone service also.”

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Posted 5 years ago

I am sorry to read you were disappointed with your experience shopping with us. We can be contacted via email, telephone, Live Chat and also various social media outlets. I'm not sure why you found it particularly difficult to get in touch as we communicate with many many customers on a daily basis, seven days a week. The Customer Care Team

Posted 4 years ago

“Fantastic ! There was an initial problem with an item . Staff straight away knew who I was when I called and sorted it immediately.”

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Posted 6 years ago

“The order was sent very quickly however prior to the order spoke to an agent who said they will call me straight back but never bothered to call me back”

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Posted 8 years ago

“not yet arrived 3 sept ordered 23 aug”

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Posted 11 years ago

As per your conversation with Louise earlier please accept my apologies for the misunderstanding and any inconvenience caused. The parcel was delivered on Wed 27th at 1.59pm which was next working day due to the bank holiday unfortunately there was nobody home so they left the parcel in the storage unit but should have left a card to advise this. I believe you have now retrieved the parcel. Regards Jayne Bates Customer Service Advisor

Posted 5 years ago

“Actually delivering my goods or at least get info to me of what has happened to them”

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Posted 7 years ago

“I'm sorry to leave a bad review but all the bulbs don't seem to be working and rattling slightly when I move them so they may have got broken in transit”

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Posted 8 years ago

“I have yet to receive the goods, despite having paid for them”

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Posted 9 years ago

“Sadly, Lighting-direct appear not to respond to emails after a customer's purchase. Light was not operating correctly and I emailed for advice. No answer at all.”

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Posted 9 years ago

Unfortunately having thoroughly checked we can find no email from you in any of our departments in-boxes and so it would appear to have not been received. If you still need assistance please send your query to technical@lyco.co.uk and we will be happy to help you. We are very proud of our technical advice service available to customers both pre and post purchase for which we receive many compliments. We strive continually to provide excellent customer service and providing after-care is very much part of that. Kind Regards,

Posted 5 years ago

“poor as items weren't in stock and came in 3 different shipments over the course of 2 weeks and no notification was given to me at the time of order had to delay workmen to fit the goods as they were no here on time in one batch”

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Posted 6 years ago

“Poor - order never turned up & when chased was resent - but badly packaged so arrived broken. Waiting for 3rd try......”

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Posted 6 years ago

“Was given the option of next day before 12 delivery. This came at a cost but was convenient as there was someone in on that day. Parcel wasn?t delivered until a day later. Admittedly it was before 12 but meant that another day was disrupted. Upon contacting them they said the weather was bad. No offer to refund the postage, just a ?we don?t care attitude ? Not recommended at all”

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Posted 8 years ago

“Poor customer service. Didn?t answer the phone or emails. Split delayed delivery with no notification”

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Posted 6 years ago

“We still have not rec'd the bulb DPD driver is still unable to find us and has not phoned for directions This is the first time a driver has been unable to find us; sat nav usually finds us without a problem”

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Posted 7 years ago

“Can't give a rating as it still hasn't been delivered by DPD!!”

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Posted 6 years ago

“It is now 8 days from order and still haven't received light fitting”

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Posted 9 years ago

Lighting Direct is rated 4.7 based on 16,949 reviews