Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,022 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 3 pendants during a new build kitchen extension. I stored them safely until today when the electrician came to fit them. Upon opening the box one had a piece broken off and the company refused to replace it as I had not checked the goods within 3 days of delivery. I trusted that the lights were well packed and would arrive intact. I sent a photo showing the light had not been removed from the box, to no avail. I have never experienced such bad customer service and will never use this company again.”

Helpful Report

Posted 11 years ago

“No confirmation of order sent, or informaton about delivery. Had to phone them.”

Helpful Report

Posted 10 years ago

“ordered, not delivered, and called three times, customer services went to a mobile phone, nobody came back to me”

Helpful Report

Posted 9 years ago

I am sorry you seem disappointed with us. Having investigated I note FedEx attempted to deliver twice on 10th Nov at 13:35 and 16:36 respectively and left cards with the depot contact details as there was no one in, and no instructions to leave elsewhere. When they did not receive any contact from you the goods were sent back to us here at Lighting-Direct on the 17th Nov as is the process. The number you called is a landline and can be busy at times however there is a facility to leave a voice mail with messages being checked on a regular basis. Customers can also get in touch via web message and email if that is more convenient. I understand you have been in touch today and pleased to note your order has been re-dispatched. I hope you are delighted with your purchases. We look forward to you shopping with us again very soon. Kind Regards,

Posted 6 years ago

“lights arrived late having already advised they would be late once. Consequential costas for me due to wasted trip by electrician. Cannot get a reply from customer service.”

Helpful Report

Posted 6 years ago

“The online representation of the light was inadequate as it did not show the large plug with the fitment making it impossible to fit behind a painting. Waste of time and cost me return postage”

Helpful Report

Posted 8 years ago

“I felt the items were not as described and requested a full refund. I was told it was my fault for making the wrong choice, as apparently I should have realised that Very Warm White is the same as Antique Bronze, ie orange. The email was quite curt and bordering on rude”

Helpful Report

Posted 6 years ago

“The delivery hasnt arrived. The driver said he couldnt find us......we get deliveries evey day! Now it should have been sent to a local drop off point but still not arrived”

Helpful Report

Posted 8 years ago

“The item I ordered was supposed to have arrive within around 5 days. By around 10 days still no delivery. I chased customer services regarding the delivery to receive an apologetic reply saying they were out of stock but due more stock on the 7th December. I still have no delivery nor have I had any update. Non existent customer service unless you contact them and no delivery!”

Helpful Report

Posted 7 years ago

“The lights I ordered did not turn up on the day stated. When I phoned in, the girl told me that they would arrive the next day and couldn't understand why they hadn't been sent out as they were in stock. The next day arrived and lights didn't arrive again. I phoned in again. The girls at the end of the phone were not interested and completely disengaged. Poor service.”

Helpful Report

Posted 9 years ago

“We are STILL waiting for our light. Despite our parcel been out for delivery Thursday 26th, Friday 27th and Monday 30th September and every day we get the same message of "There's been a slight delay with your delivery, we'll get your parcel to you as soon as possible. Check back again in the morning for an update!". Again today the parcel is out for delivery between 11 and 1 and I have NO FAITH that the light will turn up despite me paying over £3 for delivery! I would have got a faster service with Royal Mail. Shocking service which has put me off using your company again unless delivery changes!!”

Helpful Report

Posted 6 years ago

“By replying to emails and having a response to queries. An operating telephone service also.”

Helpful Report

Posted 6 years ago

I am sorry to read you were disappointed with your experience shopping with us. We can be contacted via email, telephone, Live Chat and also various social media outlets. I'm not sure why you found it particularly difficult to get in touch as we communicate with many many customers on a daily basis, seven days a week. The Customer Care Team

Posted 4 years ago

“Fantastic ! There was an initial problem with an item . Staff straight away knew who I was when I called and sorted it immediately.”

Helpful Report

Posted 6 years ago

“The order was sent very quickly however prior to the order spoke to an agent who said they will call me straight back but never bothered to call me back”

Helpful Report

Posted 9 years ago

“not yet arrived 3 sept ordered 23 aug”

Helpful Report

Posted 11 years ago

As per your conversation with Louise earlier please accept my apologies for the misunderstanding and any inconvenience caused. The parcel was delivered on Wed 27th at 1.59pm which was next working day due to the bank holiday unfortunately there was nobody home so they left the parcel in the storage unit but should have left a card to advise this. I believe you have now retrieved the parcel. Regards Jayne Bates Customer Service Advisor

Posted 6 years ago

“Actually delivering my goods or at least get info to me of what has happened to them”

Helpful Report

Posted 7 years ago

“I'm sorry to leave a bad review but all the bulbs don't seem to be working and rattling slightly when I move them so they may have got broken in transit”

Helpful Report

Posted 8 years ago

“I have yet to receive the goods, despite having paid for them”

Helpful Report

Posted 9 years ago

“Sadly, Lighting-direct appear not to respond to emails after a customer's purchase. Light was not operating correctly and I emailed for advice. No answer at all.”

Helpful Report

Posted 9 years ago

Unfortunately having thoroughly checked we can find no email from you in any of our departments in-boxes and so it would appear to have not been received. If you still need assistance please send your query to technical@lyco.co.uk and we will be happy to help you. We are very proud of our technical advice service available to customers both pre and post purchase for which we receive many compliments. We strive continually to provide excellent customer service and providing after-care is very much part of that. Kind Regards,

Posted 6 years ago

“poor as items weren't in stock and came in 3 different shipments over the course of 2 weeks and no notification was given to me at the time of order had to delay workmen to fit the goods as they were no here on time in one batch”

Helpful Report

Posted 6 years ago

“Poor - order never turned up & when chased was resent - but badly packaged so arrived broken. Waiting for 3rd try......”

Helpful Report

Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,022 reviews