Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,026 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,026 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed I left 3 messages after my parcel failed to arrive after 5 days, no one had the decency to call me back I got automated message they were very busy this time of year! Not good enough they were happy to take my £400+ pounds immediately”

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Posted 7 years ago

“Other companies have arranged a flat fee pre paid return p/p that can be paid for at the checkout to allow a fair price for the return of goods that are not suitable on inspection. I had to pay £12 to return the lights that were poor quality and unsuitable which is not fair. If u did this for non trade u would get more customers. It?s a no brainier!!!!!!”

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Posted 8 years ago

“Still awaiting delivery!!”

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Posted 7 years ago

“The box was clearly damaged before sending so the Packer should maybe check the contents are all present. I?m sure this will be resolved, no one has yet replaced to me”

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Posted 7 years ago

“Very poor - advertised combination of fitting & bulbs not available, advised replacements not suitable. 2 sets of postage & 3 returns later. Very disappointed.”

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Posted 6 years ago

“The item ordered has yet to be delivered. So far it is 5 days late. Issue waiting to be resolved.”

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Posted 6 years ago

“I haven?t received my order or any update about when it may arrive!”

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Posted 6 years ago

“I haven't received my order yet!”

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Posted 12 years ago

“Light arrived ok but angry that I bought from lighting direct as price is £5 more than from Lyco. I then noticed that order confirmation email was from Lyco-- and that both are same operation with different pricing! Glad I found out as order was only as a sample for much larger order.”

Helpful Report

Posted 12 years ago

Thank you for your feedback. The pricing that is shown on Lyco is excluding the VAT as we use this site for many of our business customers however, the pricing shown on Lighting Direct is including the VAT as we use this site for more consumers. As you purchased this product with Lighting Direct, you also received a free lamp and a lower carriage charge. If you would like to order this item in large quantities, please don't hesitate to call our sales department on 0843 3177820. Regards Jayne Bates customerservice@lyco.co.uk Tel 08433177820

Posted 6 years ago

“More accurate information regarding stock and delivery”

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Posted 6 years ago

“I ordered 2 solar lights on poles but when they arrived , the lights were the same but the poles were different colours and materials. I emailed to say this but have had no reply.”

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Posted 10 years ago

I am sorry you were disappointed when your order arrived. This was due to an error which originated at the manufacturers whereboth versions of this fitting were supplied in identical packaging. Your email was received by us on Monday 25th July, the circumstances investigated, and a replacement sent out to reach you today Wednesday 27th. On sending your communication to us you should have received an email advising it can take us up to two days to respond with a resolution. We pride ourselves on our customer service excellence and I am sorry that you appear to think our response to your problem was less than satisfactory. Kind Regards

Posted 6 years ago

“Nothing like the picture, picture made it look a whole lot wider than it actually was poor representation and poor product”

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Posted 7 years ago

“Still awaiting delivery 11 days after paying for an express service promising 2-3 days. Delays happen but I am still awaiting confirmation of delivery date despite daily emails and phone calls.”

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Posted 6 years ago

Sincere apologies. Your order was shipped on the same day it was placed but it would seem the carriers had a few difficulties. The Customer Care Team

Posted 4 years ago

“Terrible returns service - costly , not straightforward and limited to 14 days.”

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Posted 8 years ago

“Ordered 10th June and haven?t received them yet.”

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Posted 6 years ago

“I was very eager to receive my product as I had refurbished my kitchen and bathroom. The company was using a courier APS who would only deliver to my address during morning hours. Twice I had Electrcians waiting on this product at costs to myself. One of the Managers did call the courier to try and arrange redelivery but without success. The seemed uninterested to help and the whole experience was a shambles.”

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Posted 6 years ago

Unfortunately we did try and explain several times to your husband that our carrier was unable to commit to delivering only between 12 midday and 18:00. We do not offer a service where customers can choose their own delivery slot however we did liaise with APC on more than one occasion about the possibility of them altering their route. Unfortunately logistics dictated otherwise as it would have meant other deliveries being delayed. When that option was not available I emailed your husband directly regarding potentially delivering to an alternative address, his workplace perhaps, where there would be someone available without time constraints to receive the delivery. This option, in addition to leaving the goods in a safe place or delivering to a neighbour was not acceptable to you apparently.I understand you also contacted the carriers directly as they provided us with feedback of your calls and thus elected to send the goods back to us to be refunded to you.Our team work very hard to provide Customer Service excellence as we did in this instance and therefore cannot concur with your feedback. Regards Patricia Mullane Customer Care Manager

Posted 6 years ago

“Never received the ordered product”

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Posted 9 years ago

Unfortunately you did not provide enough information with regard to the delivery address and we await your response to our request for this information. Our carriers FedEx must obtain a signature unless other arrangements have been put in place. They cannot leave consignments in communal areas of blocks of flats and cannot deliver to the specific flat without the relevant information. We very much look forward to hearing from you at which time we will request FedEx deliver your order without delay. Customer service excellence is an integral part of our business and it is disappointing we were not given the opportunity to resolve this matter for you before now. Thank you for taking the time to leave feedback and we trust you will shop with us again soon. Kind Regards,

Posted 6 years ago

“I am still waiting for the product.”

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Posted 8 years ago

“Hold additional stock. Have 2m, 3m, 4m, lengths of 12v outdoor lighting cable available. This would enable buyers to measure the distance between their light spacings and purchase accordingly.”

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Posted 8 years ago

“Service was good but lights STOPPED working after TWO DAYS”

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Posted 8 years ago

Lighting Direct is rated 4.7 based on 17,026 reviews