Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,921 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my new standard lamp stunning very fast delivery”

Helpful Report

Posted 3 years ago

Thank you so much. The Customer Care Team

Posted 3 years ago

“Great product, fast deliver and competitive price.”

Helpful Report

Posted 3 years ago

We are delighted you are so pleased with your purchase.

Posted 3 years ago

“Very good company efficient service good quality product and well packed for transit. Fast service for delivery too. No hesitation to use Company again.”

Helpful Report

Posted 3 years ago

Thank you so much. The Customer Care Team

Posted 3 years ago

“Wow, order at lunch time and arrived next day by 2.00 I did not pay for next day, just standard delivery. This is not my first order with Lighting Direct but I will definitely order again Thank you Lighting Direct”

Helpful Report

Posted 3 years ago

Many thanks for your order - we are delighted you are so pleased. The Customer Care Team

Posted 3 years ago

“Fantastic product and super quick delivery, would highly recommend and definitely use again”

Helpful Report

Posted 3 years ago

Thank you so much. The Customer Care Team

Posted 3 years ago

“First time I have used Lighting Direct and can only say how pleased I am with the service and speed of delivery. It was excellent.”

Helpful Report

Posted 3 years ago

Thank you, we look forward to you shopping with us again soon.

Posted 3 years ago

“not received goods yet”

Helpful Report

Posted 3 years ago

I am sorry you are disappointed however the carriers attempted delivery on the 14th June at 09:24 and 16th June respectively, however did not get any response at the address. We await instructions with regard to a convenient date for re-delivery. The Customer Care Team

Posted 3 years ago

“Good products & customer service”

Helpful Report

Posted 3 years ago

Many thanks for your comment. The Customer Care Team

Posted 3 years ago

“My lights were due yesterday. I stayed in to receive my order and got an email from the delivery company to say no one was in which was a lie - there were three of us here. I called and emailed Lighting Direct and the delivery company and no one has answered my emails or phone calls. I need the lights tomorrow so I’m going to have to drive over to the delivery depot and hope they have my lights.”

Helpful Report

Posted 3 years ago

Very sorry to read you are so disappointed. Our carriers have advised they could get no response when they attempted delivery on 11th at 11:36am. Unfortunately, APC cannot leave goods outside without express permission. I am pleased to note your order has now been delivered and sincerely hope you are delighted with your choice. The Customer Care Team

Posted 3 years ago

“came next day or thereabouts despite only paying for standard delivery”

Helpful Report

Posted 3 years ago

You are more than welcome. The Customer Care Team

Posted 3 years ago

“Very happy with purchase. Lights were exactly as described and arrived well packaged and promptly”

Helpful Report

Posted 3 years ago

Thank you, we look forward to you shopping with us again soon.

Posted 3 years ago

“Saw on line the outside light wanted. Ordered was so easy payed picked standard delivery and with in 46 hours it was on my doorstep by DX couriers which also was very nice thank you Lighting direct lm very pleased with the service.yours Barry .D”

Helpful Report

Posted 3 years ago

Thank you, we look forward to you shopping with us again soon.

Posted 3 years ago

“Even though item I ordered was not suitable the help I recieved by call center was great and return procedure worked well apart from the problem I had obtaining the correct label, no printer. Saying that the agent who arranged one by post was most helpful, great. Hope the refund is as straightforword.”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind comments. The Customer Care Team

Posted 3 years ago

“Incredible unexpected next day delivery, high quality item. Would recommend highly.”

Helpful Report

Posted 3 years ago

Thank you so much for your lovely feedback.

Posted 3 years ago

“All round very good experience, great items at a good price , fast delivery , thanks .”

Helpful Report

Posted 3 years ago

Thank you so much for your lovely feedback.

Posted 3 years ago

“Excellent service light arrived on time and was wrapped very well.”

Helpful Report

Posted 3 years ago

Many thanks for taking the time to comment. The Customer Service Team

Posted 3 years ago

“Very speedy delivery even though we were in the middle of the Jubilee celebrations. very pleased with my purchase, will definitely buy from them again”

Helpful Report

Posted 3 years ago

Thank you on behalf of the team. The Customer Care Team

Posted 3 years ago

“Great communication throughout the buying process. I was not sure of the quality given the keen prices. However, they were far better than my expectations. I will use these guys again.”

Helpful Report

Posted 3 years ago

Thank you, we look forward to you shopping with us again soon. The Customer Care Team

Posted 3 years ago

“very good service and delivery, ordered one day and delivered the next.”

Helpful Report

Posted 3 years ago

You are very welcome. Thank you. The Customer Care Team

Posted 3 years ago

“Fast and efficient. Items are of a good price. Only negative os screws on the top light, my dad thought this cheapened the look of the light.”

Helpful Report

Posted 3 years ago

We are very grateful for your feedback. The Customer Care Team

Posted 3 years ago

Lighting Direct is rated 4.7 based on 16,921 reviews