Problems with the payment system of the website. 3 times I pressed the payment button but nothing happened. I tried a different card but similar problem. No acknowledgement or emails to say that the order had gone through but the next day I saw that a debit had been made on my first card. I rang customer services but it eventually kicked in to answerphone saying they would ring back. Not long after I had a phone call querying that I had ordered the item twice but wasn’t because of my request for a call back. I was pleased that a problem had been detected and it was able to be put right. Staff were helpful and the item delivered promptly. Apart from the website, service was good.