Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,877 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

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“Nice light, just like the photo”

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Posted 10 months ago

“If I could give zero stars I would. I ordered this light on 21st October, with it being advertised as next day delivery for UK mainland. 2 days later I received an email stating it would be delivered on 18th December. When I email customer service, the same email was copied and pasted as a reply and my latest email has gone un answered, along with Facebook messages. I have just arrived home to 2 heavily battered boxes which state 'fragile' and we have just unboxed it to find a lamp base and a lamp shade, but no stand????!!! Customer Service team - please resolve this immediately.”

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Posted 10 months ago

“Very efficient and quick delivery. Great product.”

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Posted 10 months ago

“Not received my order-ordered almost a month ago. I emailed the company twice with no response. Not looking great so far.”

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Posted 10 months ago

“I have not received the light. I have had no significant response to my enquiries. I suspect that your courier has lost or misdirected the package. I will cancel my PayPal payment to Lighting- direct. I know that Lighting-Direct is an online retailer but don't they have a phone ?? As I stated in my previous emails after 10 am tomorrow I will not be at the delivery address”

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Posted 10 months ago

“Ordered on line, informed product was out stock prior to order with a new stocking date being a few days later”

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Posted 10 months ago

“Told about multiple delivery dates, not one met. Still no product. Told yesterday I'd have the courier contact me, no communication from anyone today. Called lighting direct three times today, no answer! Sick of these online retailers if I'm honest.”

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Posted 10 months ago

“Fantastic service, next day delivery, great light what more can you ask for.”

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Posted 10 months ago

“Said it would be one day delivery and still hasn't been delivered after a week. Didn't receive shipping instructions for five days whish said it would be delivered by 13:50 today and still hasn't arrived.”

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Posted 10 months ago

“Great range of quality products that are competitivel priced backed up by excellent servive.”

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Posted 11 months ago

“I haven't yet fitted the ceiling light but I'm ever so pleased with the look and quality. Can't wait to see it fitted and the light it gives off.”

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Posted 11 months ago

“Good service, well made product. Would use company again.”

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Posted 11 months ago

“Great service, as usual. I've used Lighting Direct a few times before, from past experience, I would highly recommend them.”

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Posted 11 months ago

“Lovely quality outside sensor lights. Very happy”

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Posted 11 months ago

“Great service and I now have a beautiful wall light .”

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Posted 11 months ago

“Product as described and delivery next day.”

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Posted 11 months ago

“Waited 6 weeks for a light that magically appeared after I chased them. Not impressed”

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Posted 11 months ago

“Lights arrived in good condition but weren't plug in like I expected. Had to pay £6.50 to return lights which I think is expensive. This has put me off ordering other lights to try from Lighting Direct”

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Posted 11 months ago

“Website easy to navigate, order process easy. Delivered next day.”

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Posted 11 months ago

“Lamps arrived yesterday. Were meant to be for my bedroom but like them so much, I'm putting them in my lounge!!! Might have to order another 2!!!!”

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Posted 11 months ago

Lighting Direct is rated 4.7 based on 16,877 reviews