Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,921 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is been trying to find a wireless controller unit for a customers DC fan/light for weeks. Finally found one here. Not as expensive as I thought it might be and next day delivery. Five star service.”

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Posted 1 year ago

Thank you, we very much value our customer’s feedback Regards, Customer Care Team

Posted 9 months ago

“All good thank you”

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Posted 1 year ago

Thank you so much for your lovely feedback Regards, Customer Care Team

Posted 9 months ago

“After ordering in November and not receiving the lights until the 19 of December I was a little disappointed with the customer service although the product is very good if I use LD again I would like better availability and customer service”

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Posted 1 year ago

Good afternoon I am sorry you feel our service has not met your expectations however we will make sure to take your feedback on board to improve ourselves. Kind regards Customer Care Team

Posted 9 months ago

Good afternoon, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Kind regards Customer service

Posted 9 months ago

“The light we bought was perfect and exactly as described. Two minor quibbles: 1. Delivery was 5 days late but it was Xmas 2. The sticky pad can damage paint surfaces”

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Posted 1 year ago

Good morning Your feedback is very much appreciated, Thank you. Kind regards Customer care team

Posted 9 months ago

“Nice light, just like the photo”

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Posted 1 year ago

“If I could give zero stars I would. I ordered this light on 21st October, with it being advertised as next day delivery for UK mainland. 2 days later I received an email stating it would be delivered on 18th December. When I email customer service, the same email was copied and pasted as a reply and my latest email has gone un answered, along with Facebook messages. I have just arrived home to 2 heavily battered boxes which state 'fragile' and we have just unboxed it to find a lamp base and a lamp shade, but no stand????!!! Customer Service team - please resolve this immediately.”

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Posted 1 year ago

“Very efficient and quick delivery. Great product.”

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Posted 1 year ago

“Not received my order-ordered almost a month ago. I emailed the company twice with no response. Not looking great so far.”

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Posted 1 year ago

“I have not received the light. I have had no significant response to my enquiries. I suspect that your courier has lost or misdirected the package. I will cancel my PayPal payment to Lighting- direct. I know that Lighting-Direct is an online retailer but don't they have a phone ?? As I stated in my previous emails after 10 am tomorrow I will not be at the delivery address”

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Posted 1 year ago

“Ordered on line, informed product was out stock prior to order with a new stocking date being a few days later”

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Posted 1 year ago

“Told about multiple delivery dates, not one met. Still no product. Told yesterday I'd have the courier contact me, no communication from anyone today. Called lighting direct three times today, no answer! Sick of these online retailers if I'm honest.”

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Posted 1 year ago

“Fantastic service, next day delivery, great light what more can you ask for.”

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Posted 1 year ago

“Said it would be one day delivery and still hasn't been delivered after a week. Didn't receive shipping instructions for five days whish said it would be delivered by 13:50 today and still hasn't arrived.”

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Posted 1 year ago

“Great range of quality products that are competitivel priced backed up by excellent servive.”

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Posted 1 year ago

“I haven't yet fitted the ceiling light but I'm ever so pleased with the look and quality. Can't wait to see it fitted and the light it gives off.”

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Posted 1 year ago

“Good service, well made product. Would use company again.”

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Posted 1 year ago

“Great service, as usual. I've used Lighting Direct a few times before, from past experience, I would highly recommend them.”

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Posted 1 year ago

“Lovely quality outside sensor lights. Very happy”

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Posted 1 year ago

“Great service and I now have a beautiful wall light .”

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Posted 1 year ago

“Product as described and delivery next day.”

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Posted 1 year ago

Lighting Direct is rated 4.7 based on 16,921 reviews