Laughing Hens Reviews

Name: Laughing Hens
Address: Unit 2 Europa Court, Deeview Boulevard, Chester, Cheshire West and Chester
Rating: 4.72

4.7 Rating 9,622 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,622 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 4th March 2026

Mrs H P Farquharson

Laughing Hens 5 star review on 18th February 2026

Anonymous

Christa Wiens

1044

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laughing Hens has a lovely website but absolutely appalling customer service. I ordered yarn that was supposed to be delayed by 2 weeks but 3 months later I'm still waiting. They didn't send another part of the order either. At no point did they bother to contact me to let me know it was further delayed, didn't answer my emails and said the manager would phone me when I asked to speak to him but he never did.”

Helpful Report

Posted 9 years ago

Hello Louise. We apologise for the lack of communication regarding your order. We also apologise that we are experiencing much longer delays than usual to receive the yarn for your order. As requested we have now dispatched the rest of your order. We hope you can appreciate it is a busy time for us and we are doing our best to process orders. Kind Regards Joanna

Posted 9 years ago

“I was very disappointed that I received no response to an email I sent to Laughing Hens immediately after placing my order. I noticed that I needed one more ball of wool so I sent an email immediately to request an increase to the quantity ordered. I would understand if this is not possible although most mail order companies operate a system whereby they will amend an order within a short time of order receipt if a mistake has been made. However, what I find unacceptable is that I have still had no reply to my email. I was going to order much more wool but am now having second thoughts and may look elsewhere.”

Helpful Report

Posted 9 years ago

We are terribly sorry your email was not read in time to add items to your order. I hope you appreciate at this time of year we are very busy and it has hard for us to catch all the emails whilst we are doing our best to dispatch orders as quickly as possible. As an apology we have set up a 10% discount to use on your next order. To apply the code enter your email address as a voucher code at checkout. Kind regards Joanna Laughing Hens

Posted 9 years ago

“A book which I had ordered and been told was about to be despatched was not as I was then advised it was out of stock. I managed to purchase the book from another source and so cancelled the order. I again advised that I no longer needed the item when contacted five days later yet the funds had been deducted from my account when it should originally been despatched and I still have not had a refund. Not happy, not good service.”

Helpful Report

Posted 9 years ago

Hello Nola. We apologise we were unable to complete your order. A full refund was processed on 01.12. As an apology we have set us a 10% discount code to use on your next purchase, to apply the discount code enter your email address as checkout. Kind Regards, Joanna

Posted 9 years ago

“Have not received item yet so not available for comment”

Helpful Report

Posted 9 years ago

Hello Louise. Your order was dispatched on 23.11. Please check your email for further information. We apologise for the delay. Kind Regards Joanna

Posted 9 years ago

“I have not received my order yet, although the acknowledgement was 5 days ago!”

Helpful Report

Posted 9 years ago

“Still hasn't arrived! Delay in this will ensure I don't order from this firm again!”

Helpful Report

Posted 9 years ago

Hello Gail. Your order was dispatched on 10.11. Please check your email for further information. We apologise for the delay. Kind regards Joanna

Posted 9 years ago

“Never recieved order and have just sent a second email regarding missing order as first email was not replied to :(”

Helpful Report

Posted 10 years ago

“Have not received the items yet.”

Helpful Report

Posted 10 years ago

Laughing Hens is rated 4.7 based on 9,622 reviews