I did receive my order. On ordering I received an immediate confirmation and note that the stock was low therefore there'd be a delay. The email specified the number of days it would be delayed. However, despite me not counting weekends/bank holidays, after the extreme end of the "window" I still had heard nothing. To improve the customer experience I suggest that Laughing Hens keeps in touch with its customers in the event of a delay - just as a reassurance and courtesy I suppose. I did send an email eventually asking for an update and received no reply. A day or two later the email confirming my order was on its way was sent - it was a "normal" automatic mail-merge one.