Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 8,483 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 8,483 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 26th April 2024

879

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received it!”

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Posted 1 year ago

I apologize your order is yet to arrive. Please contact us on sales@laughinghens.com and we will look into this for you.

Posted 1 year ago

“Continuing on from my last email my order still hasn't arrived”

Helpful Report

Posted 1 year ago

I apologize your order is yet to arrive. Please contact us on sales@laughinghens.com and we will look into this for you.

Posted 1 year ago

“if you are in germany, the website https://www.laughinghens.de/ will open, this gives the appearance of a german shop. only hidden is the reference to the UK location. and only if you look for it. I had to pay almost €70 in customs duties for my order of 800g of wool! I find it fraudulent to suggest to german customers that they would order from a german shop! The wool is great, but I can't return what I ordered too much and my cardigan cost €300.”

Helpful Report

Posted 1 year ago

You should not have been charged any additional customs taxes, please contact us on sales@laughinghens.com and we will look into this for you.

Posted 1 year ago

“It's been over a month since my shipment was sent to Canada... I still haven't received it.”

Helpful Report

Posted 1 year ago

I apologize your order is yet to arrive. Please contact us on sales@laughinghens.com and we will look into this for you.

Posted 1 year ago

“I was not made aware that as a customer from Ireland that I had to pay custom charges. I will not be ordering from this company again. My experience has made me very wary of ordering from any British company again. Brexit beware!!!!”

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Posted 1 year ago

We prepay taxes on all our international orders and they are declared with an IOSS number. I apologies you have been charged taxes in error. I will contact you to reimburse taxes.

Posted 1 year ago

“Product did arrive but to billing not delivery address. Customer service poor”

Helpful Report

Posted 1 year ago

I apologies you have not yet received your order. Please can you contact us sales@laughinghens.com so we can work to resolve the issue for you.

Posted 1 year ago

“Hallo Hens,die Wolle ist sehr gut. Aber unfair ist: auf der Internetseite ist nicht ersichtlich, dass die Wolle aus Großbritannien verschickt wird. Ich musste daher noch 12.--€ Zollgebühren bezahlen.”

Helpful Report

Posted 1 year ago

I apologies you have not yet received your order. Please can you contact us sales@laughinghens.com so we can work to resolve the issue for you.

Posted 1 year ago

“Really disappointed. Order never arrived. I have written twice and been told it's the fault of Royal Mail. I have paid for an order and received nothing”

Helpful Report

Posted 1 year ago

Hello Marion Your order was returned to sender therefore we issued a full refund. We apologize your order did not reach you. Kind regards Laughing Hens

Posted 1 year ago

“It's been a month since my order was shipped and I have not received it. I have advised you of this but to date have had no reply. I am very unhappy as you can imagine.”

Helpful Report

Posted 1 year ago

Hello Your order has been returned to sender due to not being collected, therefore we have issued a full refund. If you wish to receive the yarn still please place a new order. Kind regards Laughing Hens

Posted 1 year ago

“2 months and still didn't get my order. Never had a case like this.”

Helpful Report

Posted 1 year ago

We apologize your order went missing, we have issued a full refund as requested.

Posted 1 year ago

“I made my purchase of 7 pairs of knitting needles (7.5x35cm) on 26/11/2022 and still haven't received them so I'm not in a position to write a review and I'm wondering where they are.”

Helpful Report

Posted 1 year ago

Hello I apologize your order is yet to arrive, I have send you an email to see if we can resolve this issue. Kind regards Joanna Laughing Hens

Posted 1 year ago

“Item not receive after 1 month”

Helpful Report

Posted 1 year ago

I apologies you have not yet received your order. Please can you contact us sales@laughinghens.com so we can work to resolve the issue for you.

Posted 1 year ago

“I never received my order. I wrote the company about this and haven’t received a response back”

Helpful Report

Posted 1 year ago

I apologies you have not yet received your order. Please can you contact us sales@laughinghens.com so we can work to resolve the issue for you.

Posted 1 year ago

“I ordered the last 4 balls of a particular colour,at this point there was no mention of different colour lots. I was offered alternatives accept the different lots or wait for a new order. There was no talk about a discount for the mismatching balls of wool so I just let it slide and waited for the next delivery of that particular colour. The promised 15 days was a lot longer and as I live in Italy it was an interminable wait and well not really a good experience. Sorry.”

Helpful Report

Posted 1 year ago

“I have been a customer for many years now and I know that your products are so good! That is why after a long while, I reordered. Unfortunately, my order took over six weeks to get to me and on top, I had to pay CUSTOMS! Brexit... I am sorry but if Laughing hens do not find a way to absorb this cost (50% of my order) like for example Amazon UK, then I cannot reorder again.”

Helpful Report

Posted 1 year ago

Hi Sophie, We are sorry for the issue with your order. You should not have had to pay for any customs on your order - we include our customs code (IOSS number) with the shipment so it should not delay shipping and you should not receive any charges. Please let us know the cost of the charges and we will refund you. Peter Laughing Hens

Posted 1 year ago

“I have not been able to receive my order for a month now and therefore I cannot give my review, when I receive the order then there will be a review”

Helpful Report

Posted 1 year ago

“Awful customer service. Wool was ordered on 20th September and finally arrived on 22nd October after emailing and phoning your order line numerous times. 2 balls of wool were not sent out as out of stock but was told they would be sent out when back in stock. I’ve checked your website and they are in stock but you haven’t sent them out……”

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Posted 1 year ago

“I never received my printed pattern or my PDF. I loose 3.5 euros (ok, no problem). I asked for information by email and no body answered ti me.”

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Posted 1 year ago

“I didn't get my order yet. Is there a tracking number? Order 579269. Thanks, Mariana Pokrass”

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Posted 1 year ago

“Product did not arrive. They sent me an email inviting me to send a review. And when I tried to log in to enquire where my package might be my email address is “not recognised “. How strange - they can send me an email but don’t recognise my email address??!!”

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Posted 1 year ago

Laughing Hens is rated 4.7 based on 8,483 reviews