Laughing Hens Reviews

Name: Laughing Hens
Address: Unit 2 Europa Court, Deeview Boulevard, Chester, Cheshire West and Chester
Rating: 4.71

4.7 Rating 9,371 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 22nd October 2025

1030

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the last 4 balls of a particular colour,at this point there was no mention of different colour lots. I was offered alternatives accept the different lots or wait for a new order. There was no talk about a discount for the mismatching balls of wool so I just let it slide and waited for the next delivery of that particular colour. The promised 15 days was a lot longer and as I live in Italy it was an interminable wait and well not really a good experience. Sorry.”

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Posted 3 years ago

“I have been a customer for many years now and I know that your products are so good! That is why after a long while, I reordered. Unfortunately, my order took over six weeks to get to me and on top, I had to pay CUSTOMS! Brexit... I am sorry but if Laughing hens do not find a way to absorb this cost (50% of my order) like for example Amazon UK, then I cannot reorder again.”

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Posted 3 years ago

Hi Sophie, We are sorry for the issue with your order. You should not have had to pay for any customs on your order - we include our customs code (IOSS number) with the shipment so it should not delay shipping and you should not receive any charges. Please let us know the cost of the charges and we will refund you. Peter Laughing Hens

Posted 2 years ago

“I have not been able to receive my order for a month now and therefore I cannot give my review, when I receive the order then there will be a review”

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Posted 3 years ago

“Awful customer service. Wool was ordered on 20th September and finally arrived on 22nd October after emailing and phoning your order line numerous times. 2 balls of wool were not sent out as out of stock but was told they would be sent out when back in stock. I’ve checked your website and they are in stock but you haven’t sent them out……”

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Posted 3 years ago

“I never received my printed pattern or my PDF. I loose 3.5 euros (ok, no problem). I asked for information by email and no body answered ti me.”

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Posted 3 years ago

“I didn't get my order yet. Is there a tracking number? Order 579269. Thanks, Mariana Pokrass”

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Posted 3 years ago

“Product did not arrive. They sent me an email inviting me to send a review. And when I tried to log in to enquire where my package might be my email address is “not recognised “. How strange - they can send me an email but don’t recognise my email address??!!”

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Posted 3 years ago

“Despite emailing the company, I have yet to receive my order. Very poor customer service.”

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Posted 3 years ago

“Wir sind enttäuscht , wir haben Wolle bestellt und bezahlt und nicht bekommen !!! Im Paket waren nur 2 Nadeln , Stricknadeln aus Holz… und wir mussten noch Zoll bezahlen !!! No good deal !!! Schade !!! Keine Wolle kein Projekt !!!”

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Posted 3 years ago

“Paid for 3 balls if yarn from the main site, they were the last 3 in stock so then got an extra 2 from eBay to make up what I need for project, which I received. It wasn't clear that eBay listing was from the same shop. Therefore, I've received 2 emails from Laughing Hens saying they are out of stock. Paid my cash, no item, no refund. Not good. If I'd known the eBay shop was the same outlet I wouldn't have bought the yarn”

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Posted 3 years ago

Hi Nicola, Thank you for taking the time to leave us feedback, we really do appreciate it! We are sorry to read of your dissapointment with our service. Our eBay shop has the same name as out website and we trade under "Laughing Hens Shop" on eBay. We apologise if eBay don't display our shop name clearly when you purchase through their platform. Unfortunately, that is out of our control. Your orders were placed 5 minutes apart on two different platforms. We only had 3 balls in stock at the time that you placed your orders totalling 5 balls. Unfortunately, the stock did not update quick enough to reflect this. We fulfilled the eBay order for 2 balls and the website order is on hold awaiting delivery from our supplier. We notified you of this via email as soon as your website order reached the warehouse for packing. A member of our customer service team will contact you today via phone to resolve this for you. Kind regards, Laughing Hens

Posted 3 years ago

“Usually very good but as yet have not received last order which I placed on The 27th January”

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Posted 3 years ago

Hi Mary, We are sorry to read of your disappointment with our service regarding the delivery of your order placed on 27/01/22. We dispatched your order the following day via a standard non-tracked international service as selected and paid for with your order. We apologise that your parcel didn't arrive with you, and assure you that lost parcels are not a regular occurence but do unfortunately happen. Your order was refunded in full after a reasonable amount of time was allowed for delivery to be attempted by the carrier. Best wishes, Laughing Hens

Posted 3 years ago

“Haven’t received my order, despite ordering on the 28th of November…. Also haven’t heard back from customer service.”

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Posted 3 years ago

“I did not receive the yarn! I spoke to someone on the 21 Dec and was told it had got lost and I would get a refund - I am still waiting for the refund!!”

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Posted 3 years ago

“I’m still waiting for my order!”

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Posted 3 years ago

“Even though I ordered and paid several weeks ago, I keep waiting for my purchase… Have not received anything yet and am extremely disappointed…”

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Posted 4 years ago

“I ordered some wool and after waiting a week I received an email to say that my package had been returned. I don’t know how this was possible as I hadn’t received it”

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Posted 4 years ago

“I will write a review when I actually receive the yarn.”

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Posted 4 years ago

“Four weeks and l am still WAITING”

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Posted 4 years ago

“Wont buy again!!! I paid for tracking shipment but I dont have any information or tracking numbers about the shipment. The second parcel was damaged. It's missing total 22 rolls of yarns. I contact to customer service two weeks ago, they promised to ship another missing items but nothing so far. This is the worst experience ever. Will never buy again!”

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Posted 4 years ago

“Stoll waiting for or my purchase almost a month later. I tbink service is very slow.”

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Posted 4 years ago

Laughing Hens is rated 4.7 based on 9,371 reviews