Laughing Hens Reviews

Name: Laughing Hens
Address: Unit 2 Europa Court, Deeview Boulevard, Chester, Cheshire West and Chester
Rating: 4.71

4.7 Rating 9,403 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,403 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 16th December 2025

1031

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a skein of king cole a certain color as shown on a copy of the order and received another color. At least I could have received a credit!”

Helpful Report

Posted 2 years ago

We apologize for the issue with your order, please send us an email to sales@laughinghens.com and I will get this corrected for you. You are welcome to return the yarn to us.

Posted 2 years ago

“Not delivered yet.”

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Posted 2 years ago

I apologise your order is yet to arrive, I have contacted you directly to resolve this.

Posted 2 years ago

“After 5 weeks I still haven’t received my order”

Helpful Report

Posted 2 years ago

Hello Carol, Tracking shows your order is ready to be collected from your local depot.

Posted 2 years ago

“I fill incredibly disappointed since I was charged again with custom fees. It is not the first time I pay half of the product price for it. I will not order again from Laughing Hens.”

Helpful Report

Posted 2 years ago

You should not be charged customs as we send our orders with an IOSS number. Please contact us on sales@laughinghens.com with your receipt and we will reimburse the charge.

Posted 2 years ago

“Ik kreeg de indruk dat ik het patroon in het Nederlands zou ontvangen, dat bleek echter niet het geval. Aangezien ik ook nog een aanzienlijk bedrag bij moest betalen, ben ik zeer ontevreden over de aankoop. Retouneren zou mij nog meer geld kosten, dus ik neem maar mijn verlies.”

Helpful Report

Posted 2 years ago

I apologies it was not clear to you that our patterns are in English. Please send us an email at sales@laughinghens.com and I will arrange a free returns label and refund.

Posted 2 years ago

I apologies it was not clear to you that our patterns are in English. Please send us an email at sales@laughinghens.com and I will arrange a free returns label and refund.

Posted 2 years ago

“Unfortunately I never received my package. I emailed them asking where it was and it never came to me.”

Helpful Report

Posted 2 years ago

Your order has been returned therefore we have issued a full refund.

Posted 2 years ago

“Still haven't received item. It's been a long time! Will gladly update when it's in my possession.”

Helpful Report

Posted 2 years ago

I apologize your order is yet to arrive. Please contact us on sales@laughinghens.com and we will look into this for you.

Posted 2 years ago

“I still haven't received it!”

Helpful Report

Posted 2 years ago

I apologize your order is yet to arrive. Please contact us on sales@laughinghens.com and we will look into this for you.

Posted 2 years ago

“Continuing on from my last email my order still hasn't arrived”

Helpful Report

Posted 2 years ago

I apologize your order is yet to arrive. Please contact us on sales@laughinghens.com and we will look into this for you.

Posted 2 years ago

“if you are in germany, the website https://www.laughinghens.de/ will open, this gives the appearance of a german shop. only hidden is the reference to the UK location. and only if you look for it. I had to pay almost €70 in customs duties for my order of 800g of wool! I find it fraudulent to suggest to german customers that they would order from a german shop! The wool is great, but I can't return what I ordered too much and my cardigan cost €300.”

Helpful Report

Posted 2 years ago

You should not have been charged any additional customs taxes, please contact us on sales@laughinghens.com and we will look into this for you.

Posted 2 years ago

“It's been over a month since my shipment was sent to Canada... I still haven't received it.”

Helpful Report

Posted 2 years ago

I apologize your order is yet to arrive. Please contact us on sales@laughinghens.com and we will look into this for you.

Posted 2 years ago

“I was not made aware that as a customer from Ireland that I had to pay custom charges. I will not be ordering from this company again. My experience has made me very wary of ordering from any British company again. Brexit beware!!!!”

Helpful Report

Posted 2 years ago

We prepay taxes on all our international orders and they are declared with an IOSS number. I apologies you have been charged taxes in error. I will contact you to reimburse taxes.

Posted 2 years ago

“Product did arrive but to billing not delivery address. Customer service poor”

Helpful Report

Posted 2 years ago

I apologies you have not yet received your order. Please can you contact us sales@laughinghens.com so we can work to resolve the issue for you.

Posted 2 years ago

“Hallo Hens,die Wolle ist sehr gut. Aber unfair ist: auf der Internetseite ist nicht ersichtlich, dass die Wolle aus Großbritannien verschickt wird. Ich musste daher noch 12.--€ Zollgebühren bezahlen.”

Helpful Report

Posted 2 years ago

I apologies you have not yet received your order. Please can you contact us sales@laughinghens.com so we can work to resolve the issue for you.

Posted 2 years ago

“Really disappointed. Order never arrived. I have written twice and been told it's the fault of Royal Mail. I have paid for an order and received nothing”

Helpful Report

Posted 2 years ago

Hello Marion Your order was returned to sender therefore we issued a full refund. We apologize your order did not reach you. Kind regards Laughing Hens

Posted 2 years ago

“It's been a month since my order was shipped and I have not received it. I have advised you of this but to date have had no reply. I am very unhappy as you can imagine.”

Helpful Report

Posted 3 years ago

Hello Your order has been returned to sender due to not being collected, therefore we have issued a full refund. If you wish to receive the yarn still please place a new order. Kind regards Laughing Hens

Posted 2 years ago

“2 months and still didn't get my order. Never had a case like this.”

Helpful Report

Posted 3 years ago

We apologize your order went missing, we have issued a full refund as requested.

Posted 2 years ago

“I made my purchase of 7 pairs of knitting needles (7.5x35cm) on 26/11/2022 and still haven't received them so I'm not in a position to write a review and I'm wondering where they are.”

Helpful Report

Posted 3 years ago

Hello I apologize your order is yet to arrive, I have send you an email to see if we can resolve this issue. Kind regards Joanna Laughing Hens

Posted 2 years ago

“Item not receive after 1 month”

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Posted 3 years ago

I apologies you have not yet received your order. Please can you contact us sales@laughinghens.com so we can work to resolve the issue for you.

Posted 2 years ago

“I never received my order. I wrote the company about this and haven’t received a response back”

Helpful Report

Posted 3 years ago

I apologies you have not yet received your order. Please can you contact us sales@laughinghens.com so we can work to resolve the issue for you.

Posted 2 years ago

Laughing Hens is rated 4.7 based on 9,403 reviews