Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.22

4.2 Rating 1,504 Reviews

79 %

of reviewers recommend Lampsy

4.2

Based on 1,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS. They do not return calls, do not answer on chat and do not reply to emails. Light ordered 2 weeks ago and nothing has been sent. I have now opened a dispute with Amex over this. DO NOT USE THIS COMPANY!!!!”

Helpful Report

Posted 4 weeks ago

“I would personally avoid at all costs. They were initially great to deal with, I had a delivery that was stolen by the delivery driver or someone else after the driver had left nearly £200 of lighting outside my front door (terraced house) in plain view of passers by I contacted lampsy about the lack of delivery/theft and they were forthcoming to redelivery All of a sudden it all went quiet, I have since made several attempts to contact them and heard nothing. I am now £200 down the drain and have nothing to show for it, hence the bad review With the inability to deal with issues I would personally avoid lampsy at all costs and would never buy from them again. Take your custom elsewhere to a business that cares about you as a buyer”

Helpful Report

Posted 1 month ago

“Placed an order on 5th July. Money was taken but still waiting for the goods to show up 10+ days later and no communication from Lampsy. Impossible to call them to ask for an update and awaiting response on my email and so called "live chat". Will be opening a dispute with my credit card company if I don't receive a response to my email within the next 24 hours. Pretty poor customer service so far and would not recommend.”

Helpful Report

Posted 2 months ago

“Ordered two lights, no communication received about a delivery, but turns out they had tried, but returned the order, now they have my money and won’t reply to emails or chat - don’t take the risk, order from somewhere else.”

Helpful Report

Posted 2 months ago

“I can't reach them via their email, live chat or phone.”

Helpful Report

Posted 2 months ago

“The item hasn't turned up at it's 10 days since my order, i'm emails have been ignored as have my messages on social.”

Helpful Report

Posted 2 months ago

“Order no. 654580. Placed 6th May. Money taken... no delivery, no communication, no answer to messages left. Appalling customer service. Will I receive my goods? Who knows. Chasing on behalf of my mother who is 93... and now very anxious that she's lost her money.”

Helpful Report

Posted 4 months ago

Hi Peter, I'm really sorry to hear your order hasn't arrived yet. Your order has been dispatched, however on checking the tracking there does appear to be some delivery issues. Please accept my apologies, I'm reaching out to you by email to get this resolved. Kind Regards, Michael

Posted 4 months ago

“Order no. 654379. What you advertised and what I paid for is not what you sent. I told you to cancel the order after realising you were a wrong company to deal with, but you insisted and sent me plastics (Resins) for £152. But after reading all the reviews, you have not refunded any unsatisfied customers money even after getting the goods back. So I doubt if I will ever get my money back if I send you the goods you sent me?”

Helpful Report

Posted 4 months ago

“Customer Service is non existent, nobody is answering the phone, replying to emails or responding on 'live' chat. I want to know where my order is and when it will be delivered.”

Helpful Report

Posted 4 months ago

“Ordered 10 wall lights on 5th April and money taken from bank account. Have not received order confirmation or update. Nor had a response to voicemails left. Sent email and enquiry via website chat box and no responses to date. Very disappointed with customer service. Hopefully will hear something shortly. Delivery was 5-7 days so am expecting the lights by Monday.”

Helpful Report

Posted 5 months ago

Hello Claire, Thank you for your review. I'm really sorry for the lack of communication, I know that this must have been very frustrating. I have reviewed your order and I can see that it was delivered on Monday. We are working on improving our email communication to ensure that we are providing adequate status and delivery updates. I understand that this would have helped you have a better experience. Kind Regards Lynn

Posted 4 months ago

“No response from "customer service" in over a month regarding 2 Nordlux piola lights that are faulty. Do not trust any claims made that they will take action. I will be claiming on my credit card for the failed lights.”

Helpful Report

Posted 5 months ago

“Ordered 25th February, no email update no correspondence at all, still no lamp. 653039”

Helpful Report

Posted 6 months ago

Hello Julian, Thank you for your review. I'm sorry to hear that you haven't received an email update regarding your order. I have checked and your order has been dispatched. I have sent you the tracking information via email. I do apologise for the lack of correspondence, however I hope that you are happy with the light once it arrives. Kind Regards, Lynn

Posted 6 months ago

“First electrician refused to install this light fitting due to lack of earth bounding. I requested the second electrician as I thought the first one might have been awkward. Second one commented the same and suggested to add an earth bounding but @ my own risk ! As not having an earth bounding is against UK regulations. Not sure how this can be sold in UK. I almost spend same amount I paid the fitting on electricians to rectify a fault on light at my own risk. So disappointing.”

Helpful Report

Posted 6 months ago

Hello Yousef, I'm really sorry that you have had trouble with the installation of your lights. Are you able to reach out to me directly at lynn@lampsy.com so I can look into this for you? I can confirm that the lights that you ordered are approved for use and widely sold in the UK. Kind Regards, Lynn

Posted 6 months ago

“Claiming to have stock they didn’t !”

Helpful Report

Posted 7 months ago

Hello Kim, I'm really sorry to hear this. I understand that this must have been disappointing. Although we keep the stock levels on our website as accurate as possible, sometimes discrepancies do happen. If this happens, we aim to inform you as quickly as possible so you can decide how to proceed. If you have any further questions, please feel free to reach out to help@lampsy.com and I would be happy to help. Kind Regards Lynn

Posted 7 months ago

“Still haven’t received the light fitting I ordered and paid for 2 weeks ago.”

Helpful Report

Posted 7 months ago

“I am extremely disappointed with the service I received from Lampsy. My order was delayed far beyond the advertised 3-5 working days, and the lack of clear communication only added to the frustration. While delays can happen, the handling of this situation was unacceptable. Suggesting I should wait to book an electrician is basic common sense and does nothing to address the inconvenience caused by the excessive delay and poor communication. Timely delivery is a basic expectation when making a purchase, and Lampsy failed to meet even this standard. The offered resolution—a free return label—was completely inadequate given the inconvenience caused. If this is the level of service Lampsy considers acceptable, I feel compelled to warn others. I would strongly advise against relying on this company. Avoid Lampsy if you value good customer service and reliability.”

Helpful Report

Posted 8 months ago

Hello Mr Page, Thank you for your review. I'm really sorry that the service you received was not up to the standard that you would expect. I would like to offer my sincerest apologies that your order wasn't delivered on time and that communication was lacking. We have had some issues with our mailing system which have now been rectified. We are also looking to move to a new email system shortly. This should improve the email response times and communication issues. Unfortunately we are unable to offer monetary compensation when an order is delayed. I do understand that this is disappointing, and I'm sorry that this wasn't able to be resolved satisfactorily for you. If there is anything we can do to help make this better for you, please don't hesitate to reach out at help@lampsy.com Kind Regards Lynn

Posted 8 months ago

“Absolutely terrible experience. I placed an order expecting delivery within 5 days, but it took over 4 weeks for anything to arrive. To make matters worse, only 1 of the 4 items I ordered was delivered. Customer service has been practically non-existent—no updates, no communication, and no effort to resolve the issue. It’s clear that this company has no regard for their customers or their time. I strongly recommend avoiding Lampsy at all costs. Save yourself the hassle and shop elsewhere. Terrible service, unreliable delivery, and a complete lack of accountability.”

Helpful Report

Posted 8 months ago

“I don't understand what has happened to my order and I've received no response from the company.”

Helpful Report

Posted 8 months ago

“My lamp has been delivered with a cracked glass shade and despite several emails, Messaging service contacts and Shop notifications absolutely no response received whatsoever.”

Helpful Report

Posted 9 months ago

Hi Peter, I'm sorry to hear your light arrived damaged. We go to great lengths to ensure products are safely packaged to avoid this. I can see you're currently in contact with Lynn from our customer services who is getting this sorted for you. Please accept my apologies for any inconvenience. Best Regards, Michael Managing Director

Posted 8 months ago

“Shocking lack of customer service. They claimed to have no knowledge of my order and then, after weeks, it arrived but only after i had ordered again. Now, not needing the new order, i am trying to return is and get a refund but no luck. Horrid service, do not use. No telephone number to be found.”

Helpful Report

Posted 9 months ago

Hi Lynn, I have looked into this and can also see that you've been in contact with customer services. I can confirm that checkout wasn't completed on your original order and no payment was taken. The goods that you have received were for the order you subsequently placed, after you were in touch with us. Best Regards, Michael Managing Director

Posted 8 months ago

Lampsy is rated 4.2 based on 1,504 reviews