Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,329 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,329 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0333 577 2200

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items haven’t arrived and no one has responded to my email!”

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Posted 11 months ago

Hi Amanda, thank you for sharing your experience - I'm sorry that your original order didn't arrive - I have looked into this and can see from the tracking information provided by the courier that your order experienced a delivery issue and the parcel was returned to us. I can see that a replacement order has been issued and received - please reach out to help@lampsy.com if there are any issues we can resolve. Kind regards, Glenn

Posted 11 months ago

“Where is my Order?????”

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Posted 1 year ago

Hi Noura, We are sorry your order failed to reach you. Your order was fulfilled on schedule but delivered to the wrong address by our shipping partner - we have raised a claim with the courier for the failed delivery and issued a replacement order. Our apologies for the inconvenience - we hope to see you again. Kind regards, Lampsy

Posted 1 year ago

“You cannot get hold of their customer service team. So anything you are buying from hem is done on a whim and a prayer.”

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Posted 1 year ago

“Bulb arrived really scratched. I've emailed pictures but not got a response. Terrible”

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Posted 1 year ago

“9 days since I ordered and no delivery and very slow response by support”

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Posted 1 year ago

“Item arrived damanged and is not as pictured”

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Posted 1 year ago

Hi Paddy, I'm sorry to hear this. I have gone ahead and sent you an email so we can get this resolved for you. Kind Regards, Lynn

Posted 1 year ago

“Missed the delivery, they sent it to matalan on Thursday afternoon, went Tuesday morning after the weekend and it had already been sent back to lampsy after only 4 days, great stuff”

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Posted 1 year ago

Hi Michael, I'm sorry to hear that. Could you email help@lampsy.com with your order number, and I would be happy to arrange re-delivery for you. Kind Regards, Lynn

Posted 1 year ago

“Sadly I didn't read the reviews before ordering. Order number 637549. DO NOT ORDER FORM THIS COMPANY. They say the item is in stock and four week slater it hasn't arrived. No customer number, no reply from email chat and email help line. AWFUL”

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Posted 1 year ago

“Avoid at all cost ! I have emailed and called and you just took my money and nevre sent anything! No reply to my email, no way of refuding, no items in site.... ity looks like we are many having the same problems. I am now reporting to the consumer act bidy and citizenship advice ! a scam ! If you dear to answer my order number was 637523”

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Posted 1 year ago

“Item not received, tried phoning and no reply”

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Posted 1 year ago

“Unfortunately the lights I ordered both had air bubbles in the glass. Had to return them which was challenging as I don’t have a printer. Still waiting for my refund to be processed. All round a shame.”

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Posted 1 year ago

“Still waiting for my package”

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Posted 1 year ago

“It’s damaged and submitted a request for a return which was accepted but still not heard about how to return the item!”

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Posted 1 year ago

“Ordered 3 pendant lights costing £297 over 2 weeks ago but they still haven't arrived. Keep contacting Lampsy who send me the same tracking link again and again taking me to DPD who do NOT have the item. I've finally asked for a refund but heard nothing for 2 days. Am very worried I will never get my money back. There is no customer service telephone number so am reliant on emails which they are not responding to.”

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Posted 1 year ago

“The lamp came damaged and I’ve reached out to you to no reply.”

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Posted 1 year ago

“All good except it arrived with a chipped/ broken section which means the lamp is off set. It would be helpful to have a replacement.”

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Posted 1 year ago

“I ordered a brass porch light but was sent a chrome spotlight I have sent this back and am now waiting for the item I originally ordered.”

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Posted 1 year ago

Hi Karen, Some of our extended range products are dispatched directly from our supplier. A mix-up on their end resulted in some orders being mislabeled and sent out to the wrong customers. We’ve reached out to everyone affected and began arranging collections of the incorrectly delivered products. There should be no delay in receiving the correct items as we’re sending these out straight away. I can see that we’ve already been intouch to get this sorted for you. Please accept my apologies for the inconvenience this has caused. Kind Regards, Michael

Posted 1 year ago

“The item was much bigger than expected so I returned it by parcelforce on 18 August, delivered on 23 August. It is now 14 September and I have still not been refunded. Getting hold of anyone to discuss this seems to be impossible. I struggled to find a phone number and when I finally did (not on the website) I hung on for ages then had to leave a message. I tried the online chat, no one responds. Very disappointing customer service.”

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Posted 1 year ago

“Lampsy's choice of DPD as a delivery partner is probably one of the worst decisions - two weeks since I have order and I still have not received my package. Having taken the day off work to wait at home for the package (for the second time), today at 12 noon DPD send a message through their App to say "I" had requested delivery for Monday...at this point I don't think I will ever get the items and once again have to rearrange the electrician. Great choice on delivery company Lampsy.”

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Posted 1 year ago

Hi Annie, I’m really sorry this has happened and I appreciate how frustrating & inconvenient it can be when something doesn’t arrive on time. I believe we’ve managed to get this sorted and I hope that you were happy with our service once we were aware of the problem. Sometimes things go wrong, we’ll always to our very best to help if they do. Kind Regards Michael

Posted 1 year ago

“Nearly 2 weeks from order and porch light still hasn’t been delivered.”

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Posted 1 year ago

Lampsy is rated 4.3 based on 1,329 reviews