Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.21

4.2 Rating 1,509 Reviews

79 %

of reviewers recommend Lampsy

4.2

Based on 1,509 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed with the service I received from Lampsy. My order was delayed far beyond the advertised 3-5 working days, and the lack of clear communication only added to the frustration. While delays can happen, the handling of this situation was unacceptable. Suggesting I should wait to book an electrician is basic common sense and does nothing to address the inconvenience caused by the excessive delay and poor communication. Timely delivery is a basic expectation when making a purchase, and Lampsy failed to meet even this standard. The offered resolution—a free return label—was completely inadequate given the inconvenience caused. If this is the level of service Lampsy considers acceptable, I feel compelled to warn others. I would strongly advise against relying on this company. Avoid Lampsy if you value good customer service and reliability.”

Helpful Report

Posted 1 year ago

Hello Mr Page, Thank you for your review. I'm really sorry that the service you received was not up to the standard that you would expect. I would like to offer my sincerest apologies that your order wasn't delivered on time and that communication was lacking. We have had some issues with our mailing system which have now been rectified. We are also looking to move to a new email system shortly. This should improve the email response times and communication issues. Unfortunately we are unable to offer monetary compensation when an order is delayed. I do understand that this is disappointing, and I'm sorry that this wasn't able to be resolved satisfactorily for you. If there is anything we can do to help make this better for you, please don't hesitate to reach out at help@lampsy.com Kind Regards Lynn

Posted 1 year ago

“Absolutely terrible experience. I placed an order expecting delivery within 5 days, but it took over 4 weeks for anything to arrive. To make matters worse, only 1 of the 4 items I ordered was delivered. Customer service has been practically non-existent—no updates, no communication, and no effort to resolve the issue. It’s clear that this company has no regard for their customers or their time. I strongly recommend avoiding Lampsy at all costs. Save yourself the hassle and shop elsewhere. Terrible service, unreliable delivery, and a complete lack of accountability.”

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Posted 1 year ago

“I don't understand what has happened to my order and I've received no response from the company.”

Helpful Report

Posted 1 year ago

“My lamp has been delivered with a cracked glass shade and despite several emails, Messaging service contacts and Shop notifications absolutely no response received whatsoever.”

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Posted 1 year ago

Hi Peter, I'm sorry to hear your light arrived damaged. We go to great lengths to ensure products are safely packaged to avoid this. I can see you're currently in contact with Lynn from our customer services who is getting this sorted for you. Please accept my apologies for any inconvenience. Best Regards, Michael Managing Director

Posted 1 year ago

“Shocking lack of customer service. They claimed to have no knowledge of my order and then, after weeks, it arrived but only after i had ordered again. Now, not needing the new order, i am trying to return is and get a refund but no luck. Horrid service, do not use. No telephone number to be found.”

Helpful Report

Posted 1 year ago

Hi Lynn, I have looked into this and can also see that you've been in contact with customer services. I can confirm that checkout wasn't completed on your original order and no payment was taken. The goods that you have received were for the order you subsequently placed, after you were in touch with us. Best Regards, Michael Managing Director

Posted 1 year ago

“Absolutely shocking. 3 main issues. Lampsy state items are in stock. They are not. They will send you an email several days after you have ordered and state there is a stock discrepancy. 2. Over 10 days later we got an email saying our item has been dispatched - it’s now been 4 days and still no item. 3. There is zero customer service. Calls - you can leave a message but no one returns call. Do NOT use this company.”

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Posted 1 year ago

“Very poor waited a month for wall lights”

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Posted 1 year ago

Hi William, I'm really sorry that you waited so long for your order, that must have been very frustrating. I have looked into this issue and I can see that this item was backordered and was available for pre-order on the website. Items that are backordered are generally available in 14-21 days from date of order. I understand that it must have been disappointing when this was delayed longer than expected. I really hope that you will give us another chance in the future and order again. If you would like to discuss your order, please don't hesitate to email help@lampsy.com or you can speak to us on live chat. Kind Regards Lynn

Posted 1 year ago

“The delivery took longer than stated on their online shop. Their customer service is extremely slow and takes to get an answer. I eventually got my order but there is an issue with the pendant shades which are not cheap. I have emailed customer services and no response. I have made numerous calls but can never get through. Disappointing service.”

Helpful Report

Posted 1 year ago

Hello Carmel, thank you for your feedback. I'm really sorry that you didn't have a positive experience with us, and that our communication was lacking. I would like to help you sort out the issues you have had with your pendant shades. I have reached out but you can also reach us at help@lampsy.com. We always want you to be happy with the lights you buy from us. Kind Regards, Lynn

Posted 1 year ago

“One of the lamps arrived completely smashed!”

Helpful Report

Posted 1 year ago

Hi Aisling, Thank you for your review. I'm really sorry to hear that your order arrived smashed. I believe that you have now received your replacement light, which I hope you are now happy with. Unfortunately damage can sometimes happen, but we aim to resolve this as quickly as possible. If you have any concerns, please don't hesitate to contact us at help@lampsy.com. Kind Regards, Lynn

Posted 1 year ago

“Unable to speak to any one on the phone and when i effectually go a E-Mail the delivery date was not honoured”

Helpful Report

Posted 1 year ago

Hi Donna, I’m really sorry to hear that you weren’t able to contact us. I have checked your order and I can see that your order was dispatched on the 2nd of August on a next day service and my colleague has communicated with you via email. If I can help with anything further, please don’t hesitate to let me know. Best wishes, Lynn

Posted 1 year ago

“I’m trying to arrange an exchange but don’t seem to be getting anywhere?”

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Posted 1 year ago

“17:11 9 May - It is poor form asking for a review when my goods haven’t even been delivered yet. Misplaced faith in automated systems. I was hoping for delivery yesterday or today but nothing has been delivered yet .”

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Posted 1 year ago

“The lights arrived but my electrician could not install them because the hex head screw you need to remove in order to wire up the lights threaded on every single light. So all lights could not be opened to make the wiring connections.”

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Posted 1 year ago

Hi James, I’m really sorry to hear about your experience with us. I have spoken with our customer service advisor who is currently working with you on a solution. Any further issues, please don’t hesitate to get in contact 😊 Best wishes, Lynn

Posted 1 year ago

“Despite ordering over £150 worth of goods, I was charged £20 delivery. Your website did not make it clear that there were conditions to the "free" delivery. The email address on the website was incorrect. The online chat never seemed to work. When I tried to call the lines were ALWAYS busy and when I left messages, no-one called me back. In short, I will not be using the site again.”

Helpful Report

Posted 1 year ago

Hi Rob, I'm really sorry to hear that you didn't have a great experience with us. I have looked into this and I can see that the £20 delivery charge has now been refunded. Regarding the issues with the email address and online chat, I have made sure to pass this on, and they are currently been looked into. Thank you for the feedback, and I hope you will give us a chance in the future. If I can help with anything further, please don't hesitate to contact me directly at lynn@lampsy.com. Kind Regards, Lynn

Posted 1 year ago

“The light looks good but the moodmaker doesn't work properly, it should cycle through three settings but only two work. The moodmaker is a pain to use.”

Helpful Report

Posted 2 years ago

“Worst customer service I have experienced in decades. The original issue was with DPD who failed to deliver, failed to send a pickup pass and then wrongly returned item to depot. I emailed Lampsy customer service, asked them to send the item back out asap, they were totally disinterested in the stress, inconvenience and wasted time and told me I'd have to complain to DPD (who had already told me I needed to complain to Lampsy). When I told them how disappointed I was, they decided to cancel my order, knowing that I was desperate to receive it as soon as possible. When I asked why they had gone out of their way to make my situation even worse, they claimed it was a "commercial decision", which makes absolutely no sense. They then stopped answering emails. I can only assume that they cancelled my order as a direct result of me having expressed my dissatisfaction with their customer service. Shocking. I wish I had checked TrustPilot before ordering as there are lots of bad reviews there complaining about their customer service. I have now found the item elsewhere (slightly cheaper too) and will never buy from Lampsy again.”

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Posted 2 years ago

“product supplied defective .Taking far too long to sort out ...replacement or credit”

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Posted 2 years ago

“3-5 day delivery turned out to be 11 days. Not very happy”

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Posted 2 years ago

“I haven’t yet received my lamps ordered over a week ago and I’m being asked to review my purchase and experience of Lampsy. I say very poor !!”

Helpful Report

Posted 2 years ago

“I recently purchased an item from Lampsy, which I needed promptly. Unfortunately, my experience has been less than satisfactory. Initially, the website malfunctioned during my order; it processed my payment without capturing my address correctly. When I brought this to their attention, responsibility for the website error was not acknowledged. Despite my efforts to confirm a delivery date, I was left without clear information. When I sought to cancel my order and request a refund due to this uncertainty, I was informed that neither was possible. To add to the confusion, I was later told the order was dispatched, but it never reached me. As a customer, this situation is quite distressing. My money has been taken, but I've neither received the service promised nor the item I paid for. While I understand that mistakes happen, the lack of clear communication and resolution from Lampsy has been disappointing. I had high hopes for my experience with this company but based on this incident, I cannot in good faith recommend their service. I hope this feedback is taken constructively and that future customers will see improvements in service reliability and communication.”

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Posted 2 years ago

Lampsy is rated 4.2 based on 1,509 reviews