Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.22

4.2 Rating 1,503 Reviews

79 %

of reviewers recommend Lampsy

4.2

Based on 1,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would personally avoid at all costs. They were initially great to deal with, I had a delivery that was stolen by the delivery driver or someone else after the driver had left nearly £200 of lighting outside my front door (terraced house) in plain view of passers by I contacted lampsy about the lack of delivery/theft and they were forthcoming to redelivery All of a sudden it all went quiet, I have since made several attempts to contact them and heard nothing. I am now £200 down the drain and have nothing to show for it, hence the bad review With the inability to deal with issues I would personally avoid lampsy at all costs and would never buy from them again. Take your custom elsewhere to a business that cares about you as a buyer”

Helpful Report

Posted 1 week ago

“Lovely, bright lamps The lamps look lovely and give a really bright, soft light in the bathroom. The quality is excellent. I’m delighted with my choice. Also, I found ‘Lampsy’ very helpful when I sent a message, needing an update about delivery. I had been a little concerned about the lack of a phone number but my message was dealt with very helpfully and pleasantly. I would certainly use them again.”

Helpful Report

Posted 3 weeks ago

“Placed an order on 5th July. Money was taken but still waiting for the goods to show up 10+ days later and no communication from Lampsy. Impossible to call them to ask for an update and awaiting response on my email and so called "live chat". Will be opening a dispute with my credit card company if I don't receive a response to my email within the next 24 hours. Pretty poor customer service so far and would not recommend.”

Helpful Report

Posted 4 weeks ago

“Ordered two lights, no communication received about a delivery, but turns out they had tried, but returned the order, now they have my money and won’t reply to emails or chat - don’t take the risk, order from somewhere else.”

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Posted 1 month ago

“I can't reach them via their email, live chat or phone.”

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Posted 1 month ago

“The item hasn't turned up at it's 10 days since my order, i'm emails have been ignored as have my messages on social.”

Helpful Report

Posted 1 month ago

“Not being told that they were out of stock, I ordered 5 lights, only 2 have arrived and they were late, electrician on standby to wire them up, not good”

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Posted 1 month ago

“Bought this light in the sale and it’s beautiful, I’d been looking for a large gold shade and this was perfect it’s huge, didn’t realise it was dimmable which was an added bonus, really happy with it.”

Helpful Report

Posted 2 months ago

“Perfect. Great quality, beautiful colour”

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Posted 2 months ago

“Order no. 654580. Placed 6th May. Money taken... no delivery, no communication, no answer to messages left. Appalling customer service. Will I receive my goods? Who knows. Chasing on behalf of my mother who is 93... and now very anxious that she's lost her money.”

Helpful Report

Posted 2 months ago

Hi Peter, I'm really sorry to hear your order hasn't arrived yet. Your order has been dispatched, however on checking the tracking there does appear to be some delivery issues. Please accept my apologies, I'm reaching out to you by email to get this resolved. Kind Regards, Michael

Posted 2 months ago

“Order no. 654379. What you advertised and what I paid for is not what you sent. I told you to cancel the order after realising you were a wrong company to deal with, but you insisted and sent me plastics (Resins) for £152. But after reading all the reviews, you have not refunded any unsatisfied customers money even after getting the goods back. So I doubt if I will ever get my money back if I send you the goods you sent me?”

Helpful Report

Posted 3 months ago

“Updating my previous review as all now resolved. I returned my order as description unfortunately inaccurate. Some of the communication was less than speedy but having persevered the refund was processed in a satisfactory manner. Thanks to Lynn for dealing with my issues and her polite approach throughout.”

Helpful Report

Posted 3 months ago

“Customer Service is non existent, nobody is answering the phone, replying to emails or responding on 'live' chat. I want to know where my order is and when it will be delivered.”

Helpful Report

Posted 3 months ago

“Nice dark-sky friendly wall light.Does the job. Not as easy to install as hoped, as back plate has to be fixed to light fitting. Had some problems with order but received apologetic email when I chased & then it came promptly.”

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Posted 3 months ago

Hello Jacky, Thank you for taking the time to leave your review. Despite a few issues, I am pleased that ultimately you are happy with the light you received. Kind Regards Lynn

Posted 3 months ago

“Ordered 10 wall lights on 5th April and money taken from bank account. Have not received order confirmation or update. Nor had a response to voicemails left. Sent email and enquiry via website chat box and no responses to date. Very disappointed with customer service. Hopefully will hear something shortly. Delivery was 5-7 days so am expecting the lights by Monday.”

Helpful Report

Posted 4 months ago

Hello Claire, Thank you for your review. I'm really sorry for the lack of communication, I know that this must have been very frustrating. I have reviewed your order and I can see that it was delivered on Monday. We are working on improving our email communication to ensure that we are providing adequate status and delivery updates. I understand that this would have helped you have a better experience. Kind Regards Lynn

Posted 3 months ago

“No response from "customer service" in over a month regarding 2 Nordlux piola lights that are faulty. Do not trust any claims made that they will take action. I will be claiming on my credit card for the failed lights.”

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Posted 4 months ago

“Beautiful lamp, just what l was looking for. Easy to order, arrived quickly. Very well packaged.I am delighted with it.”

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Posted 5 months ago

“Have not had these lights fitted yet so can not comment on how the look when switched on but the quality of the lights look good and delivery was prompt will update once fitted.”

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Posted 5 months ago

“So far, I am very pleased with my 'Fleur' wall light. It is robust, flexible and offers great lght. I would recommend this item.”

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Posted 5 months ago

“Ordered 25th February, no email update no correspondence at all, still no lamp. 653039”

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Posted 5 months ago

Hello Julian, Thank you for your review. I'm sorry to hear that you haven't received an email update regarding your order. I have checked and your order has been dispatched. I have sent you the tracking information via email. I do apologise for the lack of correspondence, however I hope that you are happy with the light once it arrives. Kind Regards, Lynn

Posted 5 months ago

Lampsy is rated 4.2 based on 1,503 reviews