Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.24

4.2 Rating 1,491 Reviews

80 %

of reviewers recommend Lampsy

4.2

Based on 1,491 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have emailed and put messages on live chat and am still waiting for a response regarding my refund. Initial contact was good but have heard nothing since I returned the goods and provided confirmation of delivery.”

Helpful Report

Posted 11 hours ago

“Nice dark-sky friendly wall light.Does the job. Not as easy to install as hoped, as back plate has to be fixed to light fitting. Had some problems with order but received apologetic email when I chased & then it came promptly.”

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Posted 3 days ago

Hello Jacky, Thank you for taking the time to leave your review. Despite a few issues, I am pleased that ultimately you are happy with the light you received. Kind Regards Lynn

Posted 2 days ago

“Ordered 10 wall lights on 5th April and money taken from bank account. Have not received order confirmation or update. Nor had a response to voicemails left. Sent email and enquiry via website chat box and no responses to date. Very disappointed with customer service. Hopefully will hear something shortly. Delivery was 5-7 days so am expecting the lights by Monday.”

Helpful Report

Posted 2 weeks ago

Hello Claire, Thank you for your review. I'm really sorry for the lack of communication, I know that this must have been very frustrating. I have reviewed your order and I can see that it was delivered on Monday. We are working on improving our email communication to ensure that we are providing adequate status and delivery updates. I understand that this would have helped you have a better experience. Kind Regards Lynn

Posted 2 days ago

“No response from "customer service" in over a month regarding 2 Nordlux piola lights that are faulty. Do not trust any claims made that they will take action. I will be claiming on my credit card for the failed lights.”

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Posted 2 weeks ago

“Beautiful lamp, just what l was looking for. Easy to order, arrived quickly. Very well packaged.I am delighted with it.”

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Posted 1 month ago

“Have not had these lights fitted yet so can not comment on how the look when switched on but the quality of the lights look good and delivery was prompt will update once fitted.”

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Posted 1 month ago

“So far, I am very pleased with my 'Fleur' wall light. It is robust, flexible and offers great lght. I would recommend this item.”

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Posted 1 month ago

“Ordered 25th February, no email update no correspondence at all, still no lamp. 653039”

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Posted 1 month ago

Hello Julian, Thank you for your review. I'm sorry to hear that you haven't received an email update regarding your order. I have checked and your order has been dispatched. I have sent you the tracking information via email. I do apologise for the lack of correspondence, however I hope that you are happy with the light once it arrives. Kind Regards, Lynn

Posted 1 month ago

“So thrilled with my brass lamp! The quality and design is perfect!”

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Posted 1 month ago

“Item still not received a week later .. 48 hour delivery with Royal Mail .. shocking 😡”

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Posted 1 month ago

Hi Lindsey, Thank you for your review. I understand that this must be a frustrating situation. In the majority of cases, orders dispatched on a tracked 48 service are delivered in two working days. Your order was dispatched one working day after you placed your order which is why it was sent on this service. I can see that your order has unfortunately gone missing in transit. I have created a replacement order which is currently being processed and prepared for dispatch. I have sent you the details of this in an email. My sincerest apologies for the inconvenience caused. Although these errors do occasionally occur with our couriers, I know that it is disappointing when it happens. Kind Regards, Lynn

Posted 1 month ago

“Danish quality lamp at a good price”

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Posted 1 month ago

“Service was excellent. Prompt delivery, product great and just as described.”

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Posted 2 months ago

“Lights Very nice item looks fantastic”

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Posted 2 months ago

“Very good Does exactly as they say on the box Perfect”

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Posted 2 months ago

“Looks stunning for a fantastic price. I am over the moon with my new lights! (free rhyming slogan, on me👍)”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

“Competive price when compared and dleivery on time”

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Posted 2 months ago

“Really pleased with these bedside lamps. Look beautiful, easy to adjust the angle of the light and easy to put on the wall.”

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Posted 2 months ago

“Great advice, prompt delivery.”

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Posted 2 months ago

“First electrician refused to install this light fitting due to lack of earth bounding. I requested the second electrician as I thought the first one might have been awkward. Second one commented the same and suggested to add an earth bounding but @ my own risk ! As not having an earth bounding is against UK regulations. Not sure how this can be sold in UK. I almost spend same amount I paid the fitting on electricians to rectify a fault on light at my own risk. So disappointing.”

Helpful Report

Posted 2 months ago

Hello Yousef, I'm really sorry that you have had trouble with the installation of your lights. Are you able to reach out to me directly at lynn@lampsy.com so I can look into this for you? I can confirm that the lights that you ordered are approved for use and widely sold in the UK. Kind Regards, Lynn

Posted 2 months ago

Lampsy is rated 4.2 based on 1,491 reviews