Lampsy Reviews

4.40 Rating 174 Reviews
84 %
of reviewers recommend Lampsy
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
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0333 577 2200

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Anonymous
Anonymous  // 01/01/2019
Michael at Lampsy has been extremely helpful on a number of projects with profession knowledge pointing me in the right direction regarding light fittings and lamps. As I stay local it has been handy to visit Michael to see the selection of lamps, etc ensuring that the right product is selected for the job. I would highly recommend using Lampsy as their service is second to none and their vast selection means there is something for everyone and for the right occasion. I will definitely use Lampsy again for future projects, 5/5!!!
The light itself was neat and unobtrusive, just what we wanted. But the fixing the wires was a nightmare. The illustration made it look easy. It wasn’t. When we mentioned this to the company, they said they always recommend using an electrician. This was not mentioned anywhere before. Also this is in the middle of lockdown!
.
I can’t apply for a refund. Help needed
Two of the three items purchased were in a poor condition. When returned they could not replace them due to delays in processing returns. Which means a new order had to be placed.

Can’t comment on the quality of the products at this stage but the experience has not been great.
Thanks, great service, swift delivery, good quality product
Excellent product and would order from them again and service was excellent.
Great service. The website offered lots of choice at competing prices. Quick delivery and well packaged. We love our purchases.
Fast delivery great product. The lights look fantastic and make the outside area look classy
My product has not shown up and may be lost in the parcel force system
Good product good delivery time. splendid Company to deal with
excellent lamps. excellent customer service. would highly recommend Lampsy
Great experience ordering and the delivery was fast and efficient even in these strange lockdown times. Product looks great in the box but am waiting for building work to be finished before it hangs in all its glory.
Ordered over 3 weeks ago. Website said 5 to 6 days delivery. I chased and was promised a delivery over a week ago. No delivery. Chased again. Again never came when promised. Chased again several times by email.

Website says will respond in hours. They don't. You cannot call them as to improve customer service no calls!! How does that improve customer serve especially when slow in responding to emails.

Not even got lamps yet.

Just be aware. Slow, next to no communication or updates and you may get or may not get what you ordered. Who knows. Bit like the lottery!
Quick delivery and great product- would recommend.
Michael was super helpful and responded to my change of order so quickly! Sorting the refund and sending my new order straight away. Over the last year I have been dealing with so many customer service teams from different companies - needing refunds or replacements for broken furniture etc - and they have often been so unhelpful or dragged out the process, so it is lovely to be able to have such a smooth process with this company! Thank you :)
Better lighting websites out there.

The lamp I ordered turned up in a beaten up box and failed to work. It took a lot of back and forth with customer service before they agreed it was faulty (though Lynn in customer service was responsive and polite). They also tried to make me cover the cost of the return before agreeing to cover it.

Still waiting for my refund after returning the lamp over 2 weeks ago.

Seems like they'll try keep hold of your money for as long as possible.
Lamps beautiful and well priced, but could have more delivery updates - only received a notification on the day they were delivered.
They Look very Smart. Happy with them.
Easy to order, arrived on time, product was exactly as advertised. very Happy :)
Simplicity, even during lockdown ordering was easy and lights arrived on time. Great service, will be using Lampsy in the future.
Great product! Looks lovely. The cord to hang the light from was ridiculously long however. Otherwise it was perfect
Lampsy is rated 4.40 based on 174 reviews