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Lampsy Reviews

4.3 Rating 1,317 Reviews

80 %

of reviewers recommend Lampsy

Company Reviews

Product Reviews

4.3

Based on 1,317 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 9th April 2024

Lampsy 5 star review on 9th April 2024

Lampsy 5 star review on 5th February 2024

Lampsy 5 star review on 13th January 2024

Lampsy 5 star review on 25th October 2023

Lampsy 5 star review on 22nd October 2023

Lampsy 5 star review on 22nd October 2023

31

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Michael at Lampsy has been extremely helpful on a number of projects with profession knowledge pointing me in the right direction regarding light fittings and lamps. As I stay local it has been handy to visit Michael to see the selection of lamps, etc ensuring that the right product is selected for the job. I would highly recommend using Lampsy as their service is second to none and their vast selection means there is something for everyone and for the right occasion. I will definitely use Lampsy again for future projects, 5/5!!!”

Posted 5 years ago

“Great service and beautiful quality”

Posted 5 years ago

“Happy with the table lamp. Delivery was fast and well packaged”

Posted 5 years ago

“Really great customer service, will definitely use again when I next need some lights.”

Posted 5 years ago

“Not a professional company! It has now been 4 weeks since I ordered a floor lamp and I have very little information telling me what the problem is or when my order will arrive. This is very unsatisfactory and not what I would expect from a reputable company. I was offered a refund due to the delay but decided not to, as I was informed the delivery would be this week. This week has now come to an end! I have had no information re tracking details and wonder if the order has been processed at all. They answer your emails infrequently if at all and you cannot contact them by phone. I have had to do most of the chasing including contacting delivery couriers. Lampsy is taking no responsibility, blaming couriers, Covid or Brexit. Alas I would not recommend this company based of my very poor experience. Caroline , Edinburgh”

Posted 3 years ago

“I placed an order for the Contina Swing Arm Lamp yesterday, which advised delivery within the week. After placing the order, I received an email from Lampsy to advise the product would be re-stocked from the 7th April and delivered to me then instead. There was no option given in the email to cancel the order at this stage and I've since emailed to cancel the order but not yet heard anything back. I think its unacceptable to not provide an easy cancellation route if the product is not available for 2 months after originally guaranteed.”

Posted 3 years ago

“Beware the Next-Day Delivery trap! Placed an order at 09:40am on Wednesday and paid £8.99 for next-day delivery. Didn't receive any dispatch notification throughout Wednesday and needless to say I didn't receive the order on Thursday. When contacted and asked why, I received a reply on Friday afternoon saying that the parcel had now been delivered to a neighbours' property (I wasn't there to receive the delivery - hence why I paid for the delivery on Thursday). They also informed me that next-day delivery is not guaranteed. They are hiding behind the Covid situation as a reason that couriers may not deliver on the correct day and will not be offering refunds should this happen. The fact that they didn't actually dispatch the order on the correct day doesn't seem to qualify as a reasonable excuse for a refund and they haven't bothered replying to my subsequent email. What's wrong with holding your hands up, admitting an error and putting things right? Can't recommend them based on this experience I'm afraid.”

Posted 3 years ago

“Fantastic customer service from Lynn, prompt replies to my emails which is always reassuring. Slight delay with delivery, however I was informed by email all the way. We purchased the theatre spot light, which is great quality for the money and makes a real ‘show stoping’ feature in our lounge 👍🏻”

Posted 5 years ago

“Lovely website and faultless service.”

Posted 5 years ago

“Customer service is a bit ropey. I paid extra to have my lamps delivered on a one-day service. Unfortunately, one of the lights arrived missing its ceiling rose, which while not Lampsy’s fault (the order was dispatched direct from the manufacturer), was certainly inconvenient. I was told that the missing part would be with me the next day so took the day off work. It didn’t arrive. I asked for the delivery charge to be refunded, was assured it would be taken care of, but then it subsequently transpired that they couldn’t guarantee that I would get a refund of the delivery charge. I asked for an email confirming that I had asked for the delivery charge to be refunded, that I’d paid for an order that wasn’t honoured. We’re talking about a tenner here. £10 to compensate me for a part delivery and then a delivery that never arrived. But they’re disputing it. That’s how much my custom is valued. I won’t be using Lampsy again.”

Posted 5 years ago

Hello Guy, I’m sorry to hear that whilst the lights arrived on time, they were missing a ceiling rose. Your custom absolutely matters to us and I can see that we did refund the delivery charge, so apologies for any confusion or miscommunication there. I hope you’ll keep us in mind the next time you’re shopping for lighting.  Best wishes, Gayle

Posted 4 years ago

“Arrived promptly well packaged and looks very good”

Posted 5 years ago

“Paid for 'next day' delivery. Did not receive items u til well over a week later as parcelforce refused to leave a package with my neighbour. Lampsy felt that this was 'at the delivery man's discretion'. Very strange. Responses from lampsy were very kurt, then unresponsive and largely unhelpful. Also the bulbs suggested for my lamps were 'E27' but did not state Edison or screw in. Invariably I bought the wrong ones, which cost £20. They should really specify to help the consumer. It's not like they sell a great variety of products. They sell lighting, so they should really have e sense to specify e bulb type. It's not a lot to ask. Disappointed overall.”

Posted 5 years ago

Mr Hughes, Thank-you for taking the time to write a review. Parcelforce did attempt to delivery your order next day, however as you point out - you were not at home to accept the delivery. As you didn't request your order be delivered to a neighbour until after we had confirmed your order was dispatched, it wasn't possible for us to add this delivery instruction. We recommend that you include this in the special instructions when placing your order. Without any special instructions, it falls to the individual drivers discretion whether they attempt delivery to a neighbour or not. The product page correctly states the required lightbulb as being an E27 and also recommends suitable lightbulbs for purchase. If you're ever unsure of the right lightbulb for your light, you can contact us through email or live chat and we'll be happy to help. Gayle Customer Service Manager

Posted 4 years ago

“Extremely helpful customer service and very pleased with all I bought.”

Posted 5 years ago

“Good looking and well made, makes a stylish statement in our sitting room.”

Posted 5 years ago

“Very pleased with this purchase”

Posted 5 years ago

“Excellent service”

Posted 5 years ago

“I did make a mistake on my order becaus eI pad for next day delivery witohut realising it won't come next day as it was after 1pm. I accept it's fairly clear unless you are in a hurry (I was) and don't pick up on this and I gave my feedback that you should make it bold so it draws your customers eyes to it but when I rang to find out why no delivery the person I spoke to was excellent in how they handled my frustrations so I was very happy despite the fact I did not get delivery till one day later.”

Posted 5 years ago

“3-5 day delivery turned out to be 11 days. Not very happy”

Posted 4 months ago

“I recently purchased an item from Lampsy, which I needed promptly. Unfortunately, my experience has been less than satisfactory. Initially, the website malfunctioned during my order; it processed my payment without capturing my address correctly. When I brought this to their attention, responsibility for the website error was not acknowledged. Despite my efforts to confirm a delivery date, I was left without clear information. When I sought to cancel my order and request a refund due to this uncertainty, I was informed that neither was possible. To add to the confusion, I was later told the order was dispatched, but it never reached me. As a customer, this situation is quite distressing. My money has been taken, but I've neither received the service promised nor the item I paid for. While I understand that mistakes happen, the lack of clear communication and resolution from Lampsy has been disappointing. I had high hopes for my experience with this company but based on this incident, I cannot in good faith recommend their service. I hope this feedback is taken constructively and that future customers will see improvements in service reliability and communication.”

Posted 5 months ago

“Got helpful email replies when had queries about appropriate fittings. Bulbs I bought, good quality and arrived very promptly , giant deco smoked bulbs.”

Posted 1 year ago

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Lampsy is rated 4.3 based on 1,317 reviews