Lampsy Reviews

4.38 Rating 217 Reviews
83 %
of reviewers recommend Lampsy
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
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0333 577 2200

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Anonymous
Anonymous  // 01/01/2019
Service etc was all good. The lights cost £75 each and were not that impressive to be honest. You have to build them yourself, and gently pushing parts together causes laminate to come off. Fixings are cheap plastic and dont screw to the ceiling as you’d expect. The lights will look good but overall I am disappointed
The light itself was neat and unobtrusive, just what we wanted. But the fixing the wires was a nightmare. The illustration made it look easy. It wasn’t. When we mentioned this to the company, they said they always recommend using an electrician. This was not mentioned anywhere before. Also this is in the middle of lockdown!
.
Expected a better finish for the money
It’s not partially easy to set up.
Mine is set and linked to my Alexa but it took quite sometime.
I ordered the lights and paid extra for next day delivery but I still don’t have them which is 3 days now. This has delayed my jobs which is frustrating
Initial ordering was good but no contact whatever until delivery which was a week late. Product was satisfactory
We bought three of the same pendant lights from from Lampsy and two of them came without the ceiling mount, screws/fixings and cover.
It took over a week to get the parts sent out to us - annoyingly we had already drilled all the holes and pulled the cables through the ceiling because the first box we opened had all the correct fixings!

When the correct parts were sent out, we were STILL missing a bag of screws and ceiling plugs!

Absolutely love the pendants and Lampsy was the cheapest price. The lady that dealt with my many angry emails was great, but over all NOT IMPRESSED!
Hi Marny,

Firstly, thank-you for your order - we really appreciate your custom.

Please accept our apologies that some of the fixings were missing.

As we didn’t have these spare parts in-stock, they had to be ordered in from the manufacturer which resulted in a delay getting them to you.

We process orders carefully, ensuring that all items are correct however on occasion we make mistakes.

Thank-you for taking the time to share your feedback - it helps us improve.

Michael
Lampsy is rated 4.38 based on 217 reviews