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Lampsy Reviews

4.3 Rating 1,329 Reviews

80 %

of reviewers recommend Lampsy

Company Reviews

Product Reviews

4.3

Based on 1,329 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 1st May 2024

Lampsy 5 star review on 9th April 2024

Lampsy 5 star review on 9th April 2024

Lampsy 5 star review on 5th February 2024

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Lampsy 5 star review on 25th October 2023

Lampsy 5 star review on 22nd October 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service, poor communication They take your order and your money, then you don't hear from them for days, and when you enquire, your email gets answered a week later telling you they are out of stock (for a product that was listed IN STOCK online) pure deception to generate more cash flow”

Posted 2 years ago

“Product lovely but customer service shocking with what appears to me to be only email communication. I could not find a contact number. No ability to phone customer service is really not enabling communication. Stock availability on the website is totally inaccurate. 7-10 day lead times for items, to be then told availability will be in Jan or March after order wastes time and opinion of lampsy.”

Posted 2 years ago

“Paid for next day and it took 3 days to arrive One item missing from the order Very poor experience. Only positive was Lynne on the chat who was helpful.”

Posted 2 years ago

“The lights that I have been sent are nothing like the pictures in the website. The description clearly states glass shades but those sent are made from chrome. Very disappointed”

Posted 2 years ago

“Paid express delivery 4 days still not received”

Posted 2 years ago

Hi Carol, I'm really sorry to hear you have had issues with your delivery. If you contact our customer services team then they can refund the express delivery charge. Best wishes, Imogen

Posted 2 years ago

“Delivery still yet to arrive so currently 2 weeks late and no reply to our email query”

Posted 2 years ago

“Still witing for products to arrivee ?”

Posted 2 years ago

Hi Adam, I'm sorry to hear that your order has not arrived. If you send an email to help@lampsy.com then our customer service team will get back to you as quickly as possible. Best wishes, Imogen

Posted 2 years ago

“I have had the lamp sent out to my home address twice now & it has ended up almost 2 hours away from where I live each time so I am still waiting for the light to be delivered. Customer service have been good at getting back to me I’m just hoping it’s 3rd time lucky & I receive next week.”

Posted 2 years ago

“Not received order”

Posted 2 years ago

“Late shipment Very high return charges Poor quality lamp”

Posted 2 years ago

“Wrong light was delivered and Lampsy wouldn't send correct light until they'd received wrong light back issued a refund a month after. Would not recommend or use again. Poor customer service.”

Posted 2 years ago

“Item arrived broken and because I did fit the item when delivered as workmen were delayed I could do anything about it and you can’t buy a replacement shade either.”

Posted 2 years ago

“Items look great on the screen but in reality they are more like 3D copies - a bit cheap and hollow.”

Posted 2 years ago

“The lamp took 4 months to arrive and when it got here it was very noticeably bent. Lampsy offered me a 25% discount due to the fault but have refused to refund the £4.99 delivery charge and haven't replied to my message about returning the item. It's a nice lamp (or would be without the wonky stem!) but I wouldn't place another order after this experience unfortunately.”

Posted 2 years ago

“I was sent the wrong item and it’s still up to me to arrange the return. I submitted for one but still no response.”

Posted 2 years ago

“Received a bulb - didn’t receive the light I ordered first/ they told me wasn’t in stock anymore.”

Posted 2 years ago

“Item ordered was not in stock and took months to be delivered with zero communication unless initiated by me. Product when finally delivered was subpar and attempts to receive a refund have so far been unsuccessful. Would strong advise against using Lampsy in the future and will be sharing this experience with others.”

Posted 2 years ago

“Light stopped working after it let in rainwater - absolutely appalling product. Will never order from you again.”

Posted 2 years ago

Hi Sameer, I'm sorry to hear there was an issue with your purchase. You can return faulty items to us within 30 days of purchase for a full refund. Please visit our returns portal returns.lampsy.com to arrange a refund. Best wishes, Imogen

Posted 2 years ago

“Still waiting for light fittings which are now 3 weeks overdue. Very uninformative.”

Posted 3 years ago

“There isn't a way of contact this company other than email which they have not responded to. They really they shouldn't be selling things they haven't got in stock. I see they still have 10 available lights online of my particular order however can not fulfil this item and I find this is misleading to the consumers and should not be allowed. If you are a drop shipper Please state this on your website so we as consumers can make a more considered decision. I'm very disappointed and I have not received my refund.”

Posted 3 years ago

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Lampsy is rated 4.3 based on 1,329 reviews