Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.21

4.2 Rating 1,509 Reviews

79 %

of reviewers recommend Lampsy

4.2

Based on 1,509 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all cost ! I have emailed and called and you just took my money and nevre sent anything! No reply to my email, no way of refuding, no items in site.... ity looks like we are many having the same problems. I am now reporting to the consumer act bidy and citizenship advice ! a scam ! If you dear to answer my order number was 637523”

Helpful Report

Posted 3 years ago

“Item not received, tried phoning and no reply”

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Posted 3 years ago

“Unfortunately the lights I ordered both had air bubbles in the glass. Had to return them which was challenging as I don’t have a printer. Still waiting for my refund to be processed. All round a shame.”

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Posted 3 years ago

“Still waiting for my package”

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Posted 3 years ago

“It’s damaged and submitted a request for a return which was accepted but still not heard about how to return the item!”

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Posted 3 years ago

“Ordered 3 pendant lights costing £297 over 2 weeks ago but they still haven't arrived. Keep contacting Lampsy who send me the same tracking link again and again taking me to DPD who do NOT have the item. I've finally asked for a refund but heard nothing for 2 days. Am very worried I will never get my money back. There is no customer service telephone number so am reliant on emails which they are not responding to.”

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Posted 3 years ago

“The lamp came damaged and I’ve reached out to you to no reply.”

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Posted 3 years ago

“All good except it arrived with a chipped/ broken section which means the lamp is off set. It would be helpful to have a replacement.”

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Posted 3 years ago

“I ordered a brass porch light but was sent a chrome spotlight I have sent this back and am now waiting for the item I originally ordered.”

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Posted 3 years ago

Hi Karen, Some of our extended range products are dispatched directly from our supplier. A mix-up on their end resulted in some orders being mislabeled and sent out to the wrong customers. We’ve reached out to everyone affected and began arranging collections of the incorrectly delivered products. There should be no delay in receiving the correct items as we’re sending these out straight away. I can see that we’ve already been intouch to get this sorted for you. Please accept my apologies for the inconvenience this has caused. Kind Regards, Michael

Posted 3 years ago

“The item was much bigger than expected so I returned it by parcelforce on 18 August, delivered on 23 August. It is now 14 September and I have still not been refunded. Getting hold of anyone to discuss this seems to be impossible. I struggled to find a phone number and when I finally did (not on the website) I hung on for ages then had to leave a message. I tried the online chat, no one responds. Very disappointing customer service.”

Helpful Report

Posted 3 years ago

“Lampsy's choice of DPD as a delivery partner is probably one of the worst decisions - two weeks since I have order and I still have not received my package. Having taken the day off work to wait at home for the package (for the second time), today at 12 noon DPD send a message through their App to say "I" had requested delivery for Monday...at this point I don't think I will ever get the items and once again have to rearrange the electrician. Great choice on delivery company Lampsy.”

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Posted 3 years ago

Hi Annie, I’m really sorry this has happened and I appreciate how frustrating & inconvenient it can be when something doesn’t arrive on time. I believe we’ve managed to get this sorted and I hope that you were happy with our service once we were aware of the problem. Sometimes things go wrong, we’ll always to our very best to help if they do. Kind Regards Michael

Posted 3 years ago

“Nearly 2 weeks from order and porch light still hasn’t been delivered.”

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Posted 3 years ago

“Delivery time was ridiculously slow and wasn’t kept informed, was somehow able to purchase an item which then went out of stock?”

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Posted 3 years ago

“Still waiting for my lamp which I ordered 10 days ago”

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Posted 3 years ago

“Lamp arrived damaged, advised return, took three days to receive return post slip. Probably 14 days before acknowledged receipt , then will wait for replacement lamp. I just wanted a quick light fitting as have a broken one at home. After having sent the photos showing a missing piece of the frame, should have one forwarded straight away, whilst I send the other back. As I said not my fault poor customer service Then to add to the fact the e mail review took me to a page no longer available Very annoyed Keith Parker 07891169684”

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Posted 3 years ago

“Returns too difficult and much too expensive. Would not use Lampsy again. Am hoping that my parcel reaches Aberdeen intact so I can receive my money back which was over £70.00. Lynn from Lampsy was absolutely wonderful and exceptional in the help she gave me. I cannot speak highly enough of her.”

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Posted 3 years ago

“****We have not received our order !! **** Please call me in 07764170102”

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Posted 3 years ago

“I ordered four lamps in April and have only revived the second two now in June. I’ve had to chase.no communication volunteered from Lampsy. Been working without adequate light for two months. Really poor service.”

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Posted 3 years ago

“Haven’t had the product. No I still don’t have my product and won’t change my review”

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Posted 3 years ago

“The motion sensor does not appear to work - the lamp remains permanently on?”

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Posted 3 years ago

Lampsy is rated 4.2 based on 1,509 reviews