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LampShopOnline Reviews

4.6 Rating 13,711 Reviews

92 %

of reviewers recommend LampShopOnline

Company Reviews

Product Reviews

4.6

Based on 13,711 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 2nd March 2024

LampShopOnline 5 star review on 18th January 2024

LampShopOnline 5 star review on 2nd January 2024

LampShopOnline 5 star review on 17th December 2023

LampShopOnline 5 star review on 13th December 2023

LampShopOnline 5 star review on 10th December 2023

LampShopOnline 5 star review on 3rd December 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was hoping to be able to use the light panel immediately, but it seems we need to pay for an electrician to attached a dimmer switch. Perhaps you could offer an option for this, for people who want to use them immediately with 1-2m leads and plugs/dimmers switches attached. It takes a while to get tradespeople these days, so we'll either have to wait ages and not use it for what we needed it for, or do it ourselves, which I gather might be illegal. This is not helpful.”

Posted 1 week ago

Good Morning We are very sorry to hear about this, Would it be possible for you to contact us on help@lampshoponline.com so that we can rectify your experience Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 1 week ago

“Bought 5 lamps - two of the lamps arrived broken. Cheap though, so haven't returned the. Very will packed but glass in the post is a recipe for disaster.”

Posted 2 weeks ago

Good Afternoon We are very sorry to hear about this, If you could please contact us on help@lampshoponline.com so that we can rectify your experience Kind Regards, Customer services, Mon-Friday (8:30AM- 5:00PM)

Posted 1 week ago

“I had no idea it had been delivered no card left I had to ring up to be told it had been left in my kerbside very smell waste food bin”

Posted 4 weeks ago

“Fast response but bulb doesn't work. Not worth the hassle of sending back as overall cost about £6”

Posted 1 month ago

“I Believe I ordered a 4000k lamp but 3000k was delivered”

Posted 3 months ago

“The order and delivery went very smoothly but , I was unable to return my emergency lights. I was aware that they were made to order at the point of ordering but at no point was I made aware that, as a result, they could not be returned.”

Posted 3 months ago

“Box came opened, no instructions for light fitting and instructions for remote to set up the microwave detector are “broken” poor Chinese translation. Cannot set up the sensor. Would not use again”

Posted 4 months ago

“Well one of my lights was shaded and one bright I ordered bright. Didn’t know how to send it back”

Posted 4 months ago

“Super helpful staff to assist in finding the right products. First shipment of two 5 foot LED tubes was fast and well packaged, unfortunately both tubes were smashed inside. The team requested photo evidence and quickly arranged a replacement. I have just opened it and both tubes are again smashed. Package is secure, not sure if they’re going in broken or DHL are using the package as a baseball bat? I’ll be trying one more time.”

Posted 4 months ago

“Ordered the downlighs got plenty of emails but no downlighs once the order was found got the lights straight away”

Posted 4 months ago

“It took three attempts to deliver two fluorescent tubes unbroken due to poor packaging. Also the first delivery which was supposed to be guaranteed next day actually took five days. All worked out ok eventually.”

Posted 5 months ago

“Not happy as wanted another 2 which I paid next day delivery on Thursday still not recieved . After calling them told there was a cut off point which in my eyes should not of had to pay extra so let down on time as can't finish job to let you know what I thought of product. Feel let down.”

Posted 6 months ago

“Good product previous works well but Regretfully this was badly damaged on delivery notified you but no response yet can I return or get secure stong packaging?”

Posted 7 months ago

“1nr 1200x600 led flat panel damaged at corner”

Posted 7 months ago

“Fast delivery but most of the items were slightly damaged due entirely to poor packaging”

Posted 8 months ago

“I was rather disappointed that the fitting didn’t work once I plugged it in? Don’t know if it’s the wrong replacement or the fitting needs replacing? The jury is out on either?”

Posted 8 months ago

“Paid for next day delivery, didn’t arrive, however, they did refund the postage! Led striplight good 👍”

Posted 8 months ago

“Products are very good and good value, however were delivered to the wrong address and we had to go and pick them up.”

Posted 9 months ago

“The order arrived on time well packed. The Downlight bulb unit is good but let down by a poorly made connection block. Had great difficulty in getting the connection block to grip the copper conductor wire. Balancing on a step ladder, pushing down a little white button (which came off) with a screwdriver and at the same time pushing the cable in as far it would go was not easy - no success. Gave up had short-length lighting cable enabling me to work on the box on the bench - much easier - then connected to the main circuit using Wago connectors. Not impressed. Won’t buy again.”

Posted 9 months ago

“Incorrect items! Nothing wrong with the back to basic products; I've put in several orders now. But last two orders have had missing parts or wrong items. The direction of a fire exit sign is important! Waiting for a response but they have been quick in the past to rectify issues.”

Posted 10 months ago

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LampShopOnline is rated 4.6 based on 13,711 reviews