LampShopOnline Reviews

Name: LampShopOnline
Address: Carrwood Park, Selby Road, Garforth, Leeds, Leeds
Rating: 4.61

4.6 Rating 13,645 Reviews

92 %

of reviewers recommend LampShopOnline

4.6

Based on 13,645 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 8876270

Email:

help@lampshoponline.com

Location:

Carrwood Park,
Selby Road, Garforth,
Leeds
Leeds
LS15 4LG

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LampShopOnline 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product did not work.”

Helpful Report

Posted 2 years ago

Good Afternoon Lee, I am sorry to hear that you have had problems with one of our products, If you would like to give us a call on 0113 8876270 with your order details we can take a look in to this for you Kind regards, Customer services

Posted 2 years ago

“Almost a week after being told my order was processed and lamps on their way, I'm still waiting.”

Helpful Report

Posted 2 years ago

Good Afternoon John, I am sorry to hear you are yet to receive your order, If you would like to call us on 0113 8876270 we would be more than happy to assist you with tracking your order Kyle Customer services

Posted 2 years ago

“My own fault. The goods arrived on time on the 6 th January 2022. They don’t work. Asked for a swap or refund and told I am too late. They are not interested in the Consumer Rights Act 2015 Please don’t use these people, they are rubbish. So I have lost £35 , down to a bad experience. As I say make sure you check their goods within 30,days. I won’t use them again.An d the amount involved there is nothing I can do legally🤬🤬🤬”

Helpful Report

Posted 2 years ago

Hi Alan, I'm sorry to hear you are unhappy with the service. Please refer back to our webchat- we have offered a solution for the issue you have. If you could please respond, we will be more than happy to resolve this for you. Kind regards, customer services

Posted 2 years ago

“I've just about had it with this company, I have spent well over £2000 over the last 12 months with this company and every single order there is something wrong, most recent order placed on 5th January, did not arrive, was told it was lost in transit, a new order sent out, only half of the order arrived. Was told day before yesterday that the remaining order had been sent, but it hadn't. They just try and fob you off time and time again. I will not be using this company again. Its not only letting me down, more importantly its letting my customers down.”

Helpful Report

Posted 2 years ago

Hello, Please accept our sincere apologies for the delays with your most recent order, I can see from tracking, UPS have done us no favours by losing/ damaging the goods in your order. Tracking shows half of the missing order at a local collection point. We completely understand your frustration, and wish to resolve this for you, If you could contact our customer service team on 01138876270 or email help@lampshoponline.com we will be happy to assist, Kind Regards, Customer Services.

Posted 2 years ago

“False information about item, and it seems it is done intentionally - there is no image of bulb pack where you can see full real information. So you can order only following description giving by seller, and as a result you get for your money what you don't need”

Helpful Report

Posted 2 years ago

Hello, I'm sorry to hear you have ordered the incorrect lamp, If you contact us on 01138876270 or email help@lampshoponline.com we will be happy to accept the items back for a full refund, Kind regards, Customer Services

Posted 2 years ago

“Buyers beware - two of the three LED tubes I ordered from LampShopOnline were broken but the company refused to replace or refund because I notified them more than the three day limit to report faulty goods. But the very act of checking each item could lead to its breakage. I'm very disappointed.”

Helpful Report

Posted 2 years ago

Hi Mike, We're very sorry to hear you feel this way. As explained by our customer service team, we do require damaged or missing goods to be reported within 30 days of receipt. We would usually honour if it was just outside of this, especially due to covid restrictions, however, your order was placed over 7 months ago, Again, we apologise for the inconvenience caused, Kind regards, Customer Services.

Posted 2 years ago

“Ordered 3 packs of batteries which were not adequately packaged. Arrived, with an envelope full of mixed batteries, some dented. Got an apology but no intent to replace the order. Won’t use again.”

Helpful Report

Posted 2 years ago

Good Morning, We're very sorry to hear you have had issues with the order. We are more than happy to replace any damaged items if you can send images of this to help@lampshoponline.com Kind regards, Customer Services

Posted 2 years ago

“I’m glad you have come to me as I’ve mislaid all of my correspondence. The fact is I’ve not received the torch to date, could you look into it please and keep me informed Regards Ron muffett”

Helpful Report

Posted 2 years ago

Hi Ron, After looking into the tracking, UPS are showing as this was delivered on 11th August. We have contacted you regarding this, Kind regards, Customer Services

Posted 2 years ago

“sent the items back three weeks ago still wating for refund poor customer service”

Helpful Report

Posted 2 years ago

Hi there, We're very sorry to hear you have not yet received a refund. If you could send the tracking info regarding the return to help@lampshoponline.com we'll be happy to resolve this, Kind regards, Customer Services

Posted 2 years ago

“Literally delivered one smashed bent in the middle Energiser LED tube and one that flickers and is covered in cracks both straight out of sealed boxes so clearly either return, or defect stock and zero replies to my emails for a collection and refund thanks”

Helpful Report

Posted 2 years ago

Hello John, I'm sorry to hear this, please could you call us on 01138876270 or email us help@lampshoponline.com and we will be happy to resolve this for you, Kind regards, Customer Services

Posted 2 years ago

“Poor Costmer Sarvice”

Helpful Report

Posted 2 years ago

Hi Vasanthaselvan, I am sorry to hear you have had a negative experience, If you could please email help@lampshoponline.com or call us on 01138876270 we will be happy to resolve this, Kind regards, Customer Services

Posted 2 years ago

“Been waiting a week for delivery. Still in FedEx depot after a week and cannot get any response from them apart from them saying it is in the destination country! Need a replacement ASAP”

Helpful Report

Posted 2 years ago

“Product arrived broken not packed properly in large tube but not secure with no label saying fragile have asked for a refund but no answer yet”

Helpful Report

Posted 2 years ago

Hi Elizabeth, We're very sorry to hear this. We're struggling to find any correspondence from yourself. If you could email help@lampshoponline.com we'll be happy to resolve this for you, Kind regards, Customer Services

Posted 2 years ago

“Dreadful didn’t fit the lamp.”

Helpful Report

Posted 3 years ago

“I would like to say that the service from lamps on line and their delivery company FedEx was appalling. I ordered 10 LED lights and paid additional for next day delivery. This is the second day that they have not arrived, possibly not Lamps on line fault but they are employing FedEx. Customer service have not followed up with calls as promised on two occasions, and day two and still no lights and no idea when I may see them. Extreme dissatisfaction.”

Helpful Report

Posted 3 years ago

“I already wrote a review and I've been ignored. The bulb I was sent does not and has not ever worked. I am very dissatisfied with losing my money like that. Sorry and thank you”

Helpful Report

Posted 3 years ago

Hi Steven, We're very sorry to hear that the lamp you ordered does not work. If you could email your details to help@lampshoponline.com or call 0113 8876270 our customer services team will be more than happy to resolve this for you, Customer Services

Posted 3 years ago

“I had Ordered a security light which came on time:) only problem is as the electrician fitted it i had noticed its a different model to the one I ordered? and the picture of one on the companies web page is different to the one they sent ( miss sold advertising) i had reported this to the company who are sorry but not helpful, staff need training, they passed the buck from one to another, then I rang again waiting for a answer, and the blame was put on to another? Then the best was to come ,in a email they wrote , We had spoken to our experts ,they have confirmed that osram have Altered the products and failed to inform us ?? I'm sorry but that's miss advertising and you lot sent me the wrong item, and you want me now to re arrange an electrician so you can pay me my money back but won't pay for the electrician to take down the wrong item you sent? , you sounded not helpful not even a understanding of the trouble you have caused me just because of your own negligence , A day in my life wasted because this company could not sort out there web page description, but thanks to ME they might get there act together only one answer and one star 🌟 for the post man getting right :) , thanks for nothing , but as long as others see a terrible mess up from this company.”

Helpful Report

Posted 3 years ago

Hello Terry, We have tried to contact you several times to resolve your issue, As you are aware. the item you received was an upgraded model, which contained the Photocell sensor as well as the PIR. We will be more than happy to collect the goods for a full refund, We are unable to cover any third party costs as per our company policy, but all of our team are trying to resolve this for you, Please contact our customer service team so we can reach a resolution, Kind Regards, Customer Services

Posted 3 years ago

“Sadly the items sent were not the ones I ordered. I did send an e-mail a few days ago and said I would not be able to use the products. I have had no reply as yet.”

Helpful Report

Posted 3 years ago

Hello Stuart, We're very sorry to hear that you have received the wrong goods. I'm afraid we're struggling to find any previous correspondence from yourself. If you could email the details to help@lampshoponline.com and we will resolve this for you immediately, Many thanks, Customer Services.

Posted 3 years ago

“I’m still waiting for my delivery”

Helpful Report

Posted 3 years ago

“Terrible dispatch and delivery service. Even after calling them after waiting a week the operator said they would send it that day and never did. It took yet another call and then they sent next day delivery. NEVER AGAIN !!”

Helpful Report

Posted 3 years ago

LampShopOnline is rated 4.6 based on 13,645 reviews